Customer service resume sample - OlyPen



447 West Spruce St.Sequim, WA 98382skyla.grimes@Cell: 360-477-7734Skyla GrimesDedicated customer service manager with 5 years of experience in the internet service business. I am currently looking for a job that will let me utilize any of the skills I have gained, including customer support and management abilities.Areas of ExpertiseCustomer Service ManagementComplaint Handling & ResolutionInventory OrganizationHome and Small Office NetworkingWindows OS platformsMS OfficeEmployee TrainingPC RepairEffective TroubleshootingProfessional ExperienceOLYPEN, INC — Sequim, WA08/2005 to PresentCustomer Service Manager, 02/2006 - PresentCustomer Service Representative, 08/2005 – 02/2006As a CSR, I assisted customers in troubleshooting a variety of internet and computer related issues, including: Email clients (Outlook, OE, Thunderbird, Incredimail, Windows Mail)Browsers (IE, Netscape, Firefox, Chrome)Internet Services (dial-up, DSL, Cable, T1, Fiber, Wireless WAN)Internal Networking (Wireless LAN, routers, switches, modems)Various other problems which required knowledge of multiple versions of the Windows OS (98, 2000, XP, Vista, 7) and Microsoft Office, as well as limited knowledge of Mac OS.Quickly promoted to department supervisor, my job duties and accomplishments included the following:Reviewing resumes, interviewing, and hiring new employeesKeeping accurate records of all incoming and outgoing inventory, including internet modems and routers (tracked by serial number) as well as equipment used by our computer service center (RAM, hard drives, motherboards, etc)Decreasing loss of said inventory by developing more effective tracking tools and procedures.Monitoring service department profitability by cross-checking and compiling multiple spreadsheets and work ordersMonthly billing audits Ensuring complete customer satisfaction by reviewing employee notes, monitoring phone calls, and making sure actions were taken on customer emails in a timely fashion. Assisted in customer dispute resolution. Proofread outgoing emails to guarantee professionalism.Reducing staff turnover rate by creating more effective training material and improving the quality of the work environment.BEST BUY — Birmingham, AL07/2004 to 05/2005Retail SalesAs a floor salesperson, I:Assisted customers in finding the right products for their needsHad knowledge regarding various computer manufacturers and each current PC model that was distributed to our store, as well as all computer peripherals (printers, monitors, cabling, external storage devices)Promoted Best Buy’s extended warrantee programsTrack inventory on a weekly basisEducation and TrainingShelby County School of Technology – Columbiana, AL8/2003 – 5/2005Cisco Networking Academy/High School DiplomaObtained the knowledge required for the CCNA certification. Completed program at the top of my class (Top 10 in computer repair, Top 10 in home networking, Top 5 in technical math). Also, as the secretary of our class, organized and supervised multiple fundraisers. ................
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