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1-1 Customer Service Training Evaluation Form 3. Module 2 Handouts 8. 2-1 Customer Service Self-Assessment Tool 9. 2-2 Self -Talk Exercise 13. Module 3 Handouts 14. 3-1 Listening – Talker 15. 3-2 Listening – Listener 16. 3-3 Listening – Critiquer 17. 3-4 listening Techniques 18. 3-5 Ten Major Do’s and Don’ts of Customer Service 19 ... ................
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