SAMPLE HOTEL CUSTOMER SATISFACTION SURVEY
[Pages:2]01 Overall, how friendly was the hotel staff?
o
Extremely friendly
o
Quite friendly
o
Moderately friendly
o
Somewhat friendly
o
Not at all friendly
02 Overall, how polite was the hotel staff?
o
Extremely polite
o
Quite polite
o
Moderately polite
o
Somewhat polite
o
Not at all polite
03 Overall, how professional was the hotel staff?
o
Extremely professional
o
Quite professional
o
Moderately professional
o
Somewhat professional
o
Not at all professional
04 How quick was the check-in process?
o
Extremely quick
o
Quite quick
o
Moderately quick
o
Somewhat quick
o
Not at all quick
05 How clean was your room upon arrival?
o
Extremely clean
o
Quite clean
o
Moderately clean
o
Somewhat clean
o
Not at all clean
SAMPLE HOTEL CUSTOMER SATISFACTION SURVEY:
06 How well did the housekeeping staff clean your room?
o
Extremely well
o
Quite well
o
Moderately well
o
Somewhat well
o
Not at all well
o
Not applicable
07 Overall, how well-equipped was your room?
o
Extremely well-equipped
o
Quite well-equipped
o
Moderately well-equipped
o
Somewhat well-equipped
o
Not at all well-equipped
08 How helpful was the concierge throughout your stay?
o
Extremely helpful
o
Quite helpful
o
Moderately helpful
o
Somewhat helpful
o
Not at all helpful
o
Not applicable
09 How comfortable were your bed linens?
o
Extremely comfortable
o
Quite comfortable
o
Moderately comfortable
o
Somewhat comfortable
o
Not at all comfortable
10 Overall, how quickly did the hotel staff respond to your requests?
o
Extremely quickly
o
Quite quickly
o
Moderately quickly
o
Somewhat quickly
o
Not at all quickly
o
Not applicable
11
How convenient were the hours of the food service options at our hotel?
o
Extremely convenient
o
Quite convenient
o
Moderately convenient
o
Somewhat convenient
o
Not at all convenient
o
Not applicable
12 How delicious was the hotel breakfast service?
o
Extremely delicious
o
Quite delicious
o
Moderately delicious
o
Somewhat delicious
o
Not at all delicious
o
Not applicable
SAMPLE HOTEL CUSTOMER SATISFACTION SURVEY:
16 Overall, at what level were you satisfied with our hotel?
o
Extremely satisfied
o
Quite satisfied
o
Somewhat satisfied
o
Neither satisfied nor dissatisfied
o
Somewhat dissatisfied
o
Quite dissatisfied
o
Extremely dissatisfied
17
How likely are you to stay at our hotel again?
o
Extremely likely
o
Quite likely
o
Moderately likely
o
Somewhat likely
o
Not at all likely
13
How pleased were you with the quality of the food offered at our hotel?
o
Extremely pleased
o
Quite pleased
o
Moderately pleased
o
Somewhat pleased
o
Not at all pleased
o
Not applicable
14 How affordable was the hotel breakfast service?
o
Extremely affordable
o
Quite affordable
o
Moderately affordable
o
Somewhat affordable
o
Not at all affordable
o
Not applicable
15
How affordable was your stay at our hotel?
o
Extremely affordable
o
Quite affordable
o
Moderately affordable
o
Somewhat affordable
o
Not at all affordable
18 How likely are you to recommend our hotel to a friend or colleague?
1
2
3
4
5
6
7
Not at all likely
Extremely likely
19 How likely are you to discourage others from staying at our hotel?
o
Extremely likely
o
Quite likely
o
Moderately likely
o
Somewhat likely
o
Not at all likely
20 Do you have any other comments, questions, or concerns?
SUBMIT
Information from Survey Monkey (Hotel Feedback Template)
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