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Job DescriptionJob Title: Customer Service Representative Summary: The Customer Service Representative position is a position that is critical to the successful operation of this hospital. Whether working as a Greeter, Cashier, or in the Phone Room each position is interchangeable and is to be mastered by all persons. These positions require extraordinary customer service skills, the ability to multi-task, perform cash operations, handle stressful situations and embrace and promote our hospital philosophies. In addition, these positions also support verbally and physically each department in the hospital. Due to the nature of the hospital, CSRs may be asked to work any day of the week, month, or year.Reports to: Lead Receptionist, Hospital Administrator / Office Manager and OwnerKey Areas of Responsibility: Provide outstanding customer serviceAble to lift pets up to 50lbs 10 times every dayWork as part of a team to put our clients & patients firstKnowledge of veterinary terminologyPossess tact and diplomacy when dealing with the public, animals and other staff membersPromote all practice philosophies and protocols Greet each client by proper name (i.e.; Mr. and Mrs.) and each pet by name Verify accuracy of personal information in computer for each client/petCreate appointments/explain procedures/ give accurate fees for routine servicesCheck in/admit each patient into the hospital for designated procedure/examEnter and present invoices and estimatesPresent hospital billing and return policiesCheck out each client with the ability to process all types of paymentsProvide clients and other hospitals with appropriate approved medical recordsPromote and educate clients on preventative care, wellness programs, monthly specials, new programs and pet portals.Proficient in the use of the hospital softwareExcel in presenting the hospital with a proper tourTake pride and maintain cleanliness of reception area, phone room, pharmacy and exam rooms, along with all areas of hospital as needed.Work with fecal matter, urine, blood, and cleaning chemicalsTo ensure the safety of clients, pets and their colleaguesObey all clinic policies and procedures as well as under their responsibilities under OSHA and other regulatory agenciesThis job description in no way states or implies that these are the only duties to be performed by the Customer Service Representative. ................
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