Resume 2017. Stay calm and keep trend!



Kelly StansfieldCustomer Service RepresentativeKey skillsPersonal StatementAn experienced customer service professional who has a genuine interest in working with and helping customers. She is a team player, who is able to work to timely demands and effectively manage multiple workloads. Customer Service SkillsAbility to communicate effectively with a wide range of customers.Quickly understand callers’ point of view.Knowledge of administrative procedures.Handling and recording cash payments from customers.Have polite tune with excellent accent.Awareness of the laws governing the said business.Maintain and updating customer databases.Work experienceCUSTOMER SERVICE REPRESENTATIVE Retail Shop May 2014 – PresentResponsible for handling a wide range of incoming calls and face to face meetings with customers. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Duties:Making a professional impression on visitors, callers and customers. Recording and analyzing data from customer complaints to identify recurring problems and limit repeat complaints.Assisting customers in making a decision about a product or service to buy.Maintain and updating customer databases.Keeping accurate records of discussions or correspondence with customers.Writing reports analyzing the customer service that the company provides. Issuing refunds or compensation to customers.Giving feedback to managers on the efficiency of the customer service processes and system. Meeting and greeting visitors to the company in a warm, respectful and courteous manner at all times. CUSTOMER SERVICES Advisor Call Centre Feb 2012 – May 2014Academic QualificationsDiploma in Management SciencesUniversity of Philadelphia, PA 2008 - 2012GPA Earned: 3.7High School of Management 2006 - 2008Major CompetenciesExcellent grip over verbal and written communicationExperience of leading teamsAbility to do the repetitive task in an optimized mannerExtensive knowledge of Microsoft Office ( Excel, Word, Access)Quick learner of advance technologiesKnowledge ofCustomer Care CentersCustomer SatisfactionInterpret customer feedback Call handling Managing Customer DataTelephone EtiquettePersonal SkillsExcellent communicatorAble to solve difficult situationsAttention to detail Motivated team playerNegotiating skillsReferences - available on request.Personal details3750, West StreetPhiladelphia, PAMobile: (123) 456 7890mymail@ ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download