A CORRELATIONAL STUDY OF HOW AIRLINE CUSTOMER SERVICE …
A CORRELATIONAL STUDY OF HOW AIRLINE CUSTOMER SERVICE AND CONSUMER PERCEPTION OF AIRLINE CUSTOMER SERVICE AFFECT THE AIR RAGE PHENOMENON Joyce A. Hunter Saint Xavier University Chicago, Illinois ABSTRACT Between 1995 and 2000, customer service declined throughout the airline industry, as reported in February 2001 by the U.S. Department of … ................
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