AmesburyTruth



Customer Service Representative

Sioux Falls

|ESSENTIAL DUTIES & RESPONSIBILITIES: |

|This position is responsible for representing AmesburyTruth when working with customers and the sales team. The primary objective is to provide quality service and|

|communication in a manner that will promote optimum satisfaction and service through professional and accurate handling of customer needs. |

| |

|Responsibilities include but are not limited to: |

|Building and maintaining client relationships |

|Facilitate communication between the customer and the operations organization, assuring their satisfaction while staying within Sales policies and alerting the |

|organization where appropriate. |

|This individual needs to understand the policies and procedures and to use them as a guideline in daily tasks. |

|Maintain accuracy and efficiency of the department so that customer needs can be met satisfactorily |

| |

|Principal Accountabilities |

|Order processing – Keying and maintaining, team working with scheduling and operations |

|Assessing risk of customer dissatisfaction. All Reps have a responsibility to report all indications of customer dissatisfaction and report to the organization. |

|Processing and reporting of Complaints, CAR (Corrective Action), returns and credits |

|Audit billing process |

|Pricing- Evaluate and execute pricing based on order processing parameters |

|Support Inventory management objectives – material requirements and lead times |

|Maintain account territory and field |

|KNOWLEDGE / SKILLS / ABILITIES: |

|Must demonstrate proficiency in Microsoft Office Word and Excel |

|Strong written and verbal skills - this position is directly responsible for communicating by phone and email. |

|Experience with ERP systems within a manufacturing environment preferred. |

|Requires the ability to handle multiple high priority projects at any given time |

|Strong work ethic, ability to team work, reliable. |

|QUALIFICATIONS / PRIOR EXPERIENCE: |

|Business Degree (in lieu of a degree, years of experience as a customer service representative in a manufacturing environment would be considered). |

|Previous experience in data processing and telephone skills |

|Able to demonstrate leadership, organizational and problem solving skills. |

|Use standard office equipment: Computer, printer, copier and scanner |

|WORK ENVIRONMENT/OTHER REQUIREMENTS: |

|Physical requirements include but may not be limited to: Sit, talk and hear. Is frequently is required to walk and reach with hands and arms. They may be required|

|to stand; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Position |

|requires the ability to converse with customers by phone. |

|The incumbent is required to practice good housekeeping skills and follow all company safety policies. |

The above statement reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Interested candidates please send your resume to careers@.

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download