WRITTEN CLIENT SATISFACTION SURVEY
SAMPLE
WRITTEN CLIENT SATISFACTION SURVEY
Please answer each of the following questions by checking the appropriate column that corresponds to your impression of the level of our service. Please give us your opinions on:
| | | | | | |
| |(1) |(2) |(3) |(4) |(5) |
| | | |Needs | |Don=t |
| |Excellent |Good |Improvement |Unacceptable |Know |
| | | | | | |
|1. The explanation you received of the legal principles or | | | | | |
|facts involved in your case. | | | | | |
| | | | | | |
|2. The explanation you received of the fees | | | | | |
|to be charged and how our fees are determined. | | | | | |
| | | | | | |
|3. Your access to the lawyer for questions or status reports on the progress of your | | | | | |
|case. | | | | | |
| | | | | | |
|4. The lawyer’s effort at returning your telephone calls. | | | | | |
| | | | | | |
|5. The amount of attention devoted to your case. | | | | | |
| | | | | | |
|6. The outcome or result of your case. | | | | | |
| | | | | | |
|7. Your confidence in the lawyer’s ability to represent | | | | | |
|your interests in the case. | | | | | |
| | | | | | |
|8. The way you were treated by our support staff. | | | | | |
| | | | | | |
|9. The value of the services you received as compared to the total cost. | | | | | |
10. If you have given us a grade of 3 or 4 in any of the areas above, please tell us below what we should have done to create a higher level of satisfaction for you:
11. Were there other aspects of our representation or our firm, which particularly pleased you?
12. Would you feel comfortable referring friends or family to our firm? If not, why not?
13. OPTIONAL: Name: ___________________________________________________________
[If you would like us to follow-up with you about any particular issue, please be certain to identify yourself].
Thank you for taking the time to complete this questionnaire.
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- resident satisfaction survey
- custodial housekeeping survey form nys ogs
- written client satisfaction survey
- job description questionnaire jdq
- sample telephone script johns hopkins hospital
- voice of the customer voc worksheet
- workforce plan sample questionnaire cdt
- customer service skills self assessment rvhra
Related searches
- sample customer satisfaction survey questions
- best customer satisfaction survey questions
- case management client satisfaction survey
- palliative care satisfaction survey tool
- employee satisfaction survey questions pdf
- free employee satisfaction survey templates
- satisfaction survey template
- employee satisfaction survey form pdf
- college student satisfaction survey questions
- customer satisfaction survey examples
- client satisfaction survey email letter
- client satisfaction survey pdf