Creating a Customer Service Culture
Creating a Customer Service Culture
A Human Resources Approach
1
Introductions
? About the presentation ? About me
2
Customer Service Basics
? What is customer service?
? Definition
3
Customer Service Basics
Providing genuine service that
ANTICIPATES
customer's needs
4
Customer Service Basics
? What is customer service?
? Definition of a customer
5
Customer Service Basics
Anyone that impacts the business operations at your location
6
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