(CSR) Customer Service Representative - New Logo
Job Description
Job Title: Customer Service Representative (CSR) Department: Operations Reports to: Team Leader (TL)
Assignment Summary
? Responsible for providing customer care activities for defined client projects. ? The CSR reports directly to the Team Leader (TL).
Description of Role and Objectives:
? CSR should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction.
Responsibilities:
? CSR's main task is to offer full range of customer service to assigned Employer's Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
? CSR's work duties can as well include data input to Clients' programs and other back office tasks. The BO tasks should be made on first opportunity, precisely, without mistakes.
? Additional responsibilities may be added as the needs of the business change and expand:
People
? Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR's. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
? Help to keep motivation high by being supportive to your colleagues ? Take full responsibility and the required action for assigned tasks.
Performance
? Understand, meet, and exceed targets set by your TL for different clients/projects. ? Propose motivational activities. ? Propose ideas for continuous improvement. ? Meet or exceed all attendance minimums. ? Adhere to all scheduled breaks and lunches (i.e. meet established schedule
adherence/compliance minimums) ? Zero justified complaints
TC.JD.CSR.08.02
Page 1 of 3
? To complete self-training through the use of the Intranet
Quality
? Have a clear understanding of quality expectations for the different clients and projects. ? Improve the quality of your work on a daily basis by learning and implementing new
skills with help from Team Leaders, TQM and other CSR's
Process integrity
? Be actively involved in problem solving and propose improvements to processes. ? Implement and respect TranscomWW standard practices.
Culture
? Promote TransVision objectives. ? Conduct yourself in a manner consistent with the values of the organization. ? Make Transcom an enjoyable place to work.
Qualification and experience
To qualify for this role you must...
? Have six months of customer service or sales experience in a contact centre or related environment.
? Have six months of computer related experience. ? Have worked in a performance driven environment.
It will help if you...
? Possess high school diploma or university entrance degree. ? Have a good understanding of CRM best practice ? Have other language skills including English
Personality profile:
To be successful in this role you must...
? Possess positive attitude. ? Have very good interpersonal skills (both written and oral) ? Take ownership for quality, competence, and commitment. ? Enjoy/thrive on autonomy within the franchise framework and be results focused. ? Be highly motivated and prepared to work hard. ? Have high personal energy and enjoy a lively environment. ? Be highly flexible and welcome change/improvements.
Working environment
You should be ready to:
TC.JD.CSR.08.02
Page 2 of 3
? Work in a fast-paced, results-oriented environment. Results will be discussed frequently throughout the day, including call monitoring, sales, productivity, and service levels. Written tests can be organised on a regular basis. May be required to change projects or priorities to meet the needs of the business.
I,
, hereby acknowledge that I have read the above Job
Description document. I have reviewed, understand, and assume accountability and
responsibility for all of the above Job Responsibilities and Goals/Dates.
Employee Signature
Date
Business Manager
Date
TC.JD.CSR.08.02
Page 3 of 3
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related download
- work from home opportunities
- customer service jobs work from home lib 2336f8
- csr customer service representative new logo
- customer service workshop nrcdr
- the 5 values of great intermedia inc
- contact centre 2025 trends opportunities and strategies
- customer services manager jd nov10
- work from home technical requirements
- customer service training manual uk
- seven steps to better customer experience management
Related searches
- customer service representative job description
- retail customer service representative duties
- customer service representative job duties
- customer service representative resume sample
- customer service representative jobs near me
- customer service representative resume objective
- customer service representative jobs hiring
- customer service representative responsibilities
- customer service representative duties sample
- customer service representative resume
- customer service representative description resume
- bank customer service representative resume