NCURA 2008 Satellite Broadcast Workshop Series
Society of poor service. Research admin and service 12:00 00:20 3. What do we mean by customer service? Definitions. Is the customer always right? Ten Deadly Phrases and Ten Magic Phrases (read ahead material) 12:20 00:20 4. Who are our customers and what do they need? Faculty. Staff. Institutional officials. Sponsors Customer … ................
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