Service Level Agreement Best Practice

NOTE: Key applications (as listed in Section 6.2) are monitored 24/7 by System Engineering on-call support staff. After hours on-call response is 2 hours. System Support Line: 5-1830. Support Email: usitss@umn.edu Support Line Business Hours: 6:30 AM to 5:00 PM Monday to Friday . Except for normal University of Minnesota recognized holidays. ................
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