Customer Survey Form - CMS MedTech



Company Name:Contact Person:Designation:Contact Email:Date:Dear User, Manufacturer is committed to constantly improve the quality of our services and ensure that our clients are satisfied. We hope you can take 5 minutes of your time to help us with the following survey. We would also appreciate any other feedback/comments you may have regarding our product/services or any improvements you hope to see in the near future. Please rest assured that all responses are kept strictly confidential. We look forward to hearing from you and thank you for your time.No.QuestionStrongly Disagree (1)Disagree (2)Average (3)Agree (4)Strongly Agree (5)TRAINING1The demonstration and training duration is sufficient.2The demonstration and training performed by the Trainer is clear and well understood.3My questions were answered to my satisfaction during the training session.4I felt confident in using the product/service by myself after the training is completed.TECHNICAL SUPPORT5Manufacturer's staff is patient in responding to enquiry via emails.6Manufacturer's response time to my enquiry via email is prompt.7My questions were answered to my satisfaction when asked via email.QUALITY8The product/service is well-priced and serving great value to my organisation.9The product/service serves its purpose and as marketed, and I’m glad to recommend it to other organisations which require it.10I am satisfied with the overall quality of the product/service.What other improvements / changes would you like to see in the upcoming versions of our product/service?Would you like any of us to get back to you regarding any items brought up in this feedback form?Yes / NoIf Yes, please provide the background information:Thank you for your time. Please rest assured all information and feedback will be kept confidential. ................
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