CSEC® Office Administration Past Papers - CXC

Office Administration

CSEC? PAST PAPERS

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? Caribbean Examinations Council (CXC?) 2023 cxc- The author has asserted their right to be identified as the author of this work in accordance with the Copyright, Design and Patents Act 1988.

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Designed by Macmillan Education Limited Cover design by Macmillan Education Limited Cover photograph ? Caribbean Examinations Council (CXC?) Cover photograph by Mrs Alberta Henry With thanks to the students of Choiseul Secondary School, St Lucia: Dania Eugene

CSEC? Office Administration Past Papers

LIST OF CONTENTS

Paper 02 May/June 2005

4

Paper 03/2 May/June 2005

14

Paper 02 May/June 2006

19

Paper 03/2 May/June 2006

29

Paper 02 May/June 2007

35

Paper 03/2 May/June 2007

45

Paper 02 January 2008

51

Paper 03/2 January 2008

57

Paper 02 May/June 2008

60

Paper 03/2 May/June 2008

69

Multiple Choice 2008

76

Multiple Choice 2008 ? MS

87

Paper 02 January 2009

88

Paper 03/2 January 2009

96

Paper 02 May 2009

102

Paper 03/2 May/June 2009

112

Paper 02 January 2010

121

Paper 03/2 January 2010

131

Paper 02 May/ 2010

141

Paper 03/2 May/June 2010

152

Paper 02 January 2011

162

Paper 032 January 2011

170

Paper 02 May/June 2011

181

Paper 03/2 May/June 2011

191

Paper 02 January 2012

200

Paper 02 January 2012

210

Paper 02 May/June 2012

224

Paper 03/2 May/June 2012

235

Paper 02 January 2013

245

Paper 032 January 2013

256

Paper 02 May/June 2013

267

Paper 032 May/June 2013

279

Paper 02 January 2014

290

Paper 032 January 2014

299

Paper 02 May/June 2014

310

Paper 032 May/June 2014

322

Paper 02 May/June 2015

333

Paper 032 May/June 2015

353

Paper 02 January 2016

366

Paper 032 January 2016

388

Paper 02 May/June 2016

400

Paper 032 May/June 2016

422

Paper 02 January 2017

436

Paper 032 January 2017

456

Paper 02 May/June 2017

468

Paper 032 May/June 2017

492

Paper 02 January 2018

508

Paper 032 January 2018

532

Paper 02 May/June 2018

552

Paper 032 May/June 2018

572

Paper 02 January 2019

584

Paper 032 January 2019

608

Paper 02 May/June 2019

624

Paper 032 May/June 2019

644

Paper 02 January 2020

660

Paper 032 January 2020

680

Paper 02 January 2021

696

Paper 032 January 2021

720

Paper 02 May/June 2021

736

Paper 032 May/June 2021

756

Paper 02 January 2022

768

Paper 032 January 2022

792

Paper 02 May/June 2022

804

Paper 032 May/June 2022

828

Paper 02 January 2023

840

Paper 032 January 2023

860

FORM TP 2005113

TEST CODE 01237020

MAY/JUNE 2005

CARIBBEAN EXAMINATIONS COUNCIL SECONDARY EDUCATION CERTIFICATE EXAMINATION OFFICE PROCEDURES Paper 02 - General Proficiency

2 hours

( 07 JUNE 2005 (p.m.))

INSTRUCTIONS TO CANDIDATES

1. Number each answer in your booklet correctly.

2. Begin each answer on a new page.

3. Use the blank form(s) supplied to prepare answers where necessary.

4.

Answer ALL questions in SECTION I and any TWO in SECTION II.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

01237020/F 2005

Copyright ? 2004 Caribbean Examinations Council. All rights reserved.

-2 -

SECTION I Answer ALL questions in this section.

1. The department in which you are a purchasing clerk consists of a general manager and her secretary; an accountant/buyer who reports to the general manager. The purchasing clerk, accounts clerk and payroll clerk are all in the same salary range. The secretary coordinates the duties of the office attendant.

(a) Draw an organization chart to show the relationships in the department. ( 8 marks)

(b) Minutes must be taken at each departmental meeting.

(i) List THREE details that must be included in the minutes.

( 3 marks)

(ii) Identify FOUR follow-up activities that must be completed BEFORE the min-

utes are circulated to members.

( 4 marks)

Total 15 marks

2. You were asked to assist the manager who will be travelling to a meeting overseas. In making the accommodation arrangements with the hotel, it is important that the communication be in a written format.

(a) List THREE ways of sending the written communication to the hotel. ( 3 marks)

(b) List FOUR payment systems the manager may use to pay for transactions overseas. ( 4 marks)

(c) Your ftrm has just hired a switchboard operator who has to be trained. Your supervisor knows that you have studied communication in your Office Procedures classes and has asked for your assistance.

Prepare a list of EIGHT points that will assist the operator to effectively manage

telephone calls.

( 8 marks)

TotallS marks

01 237020/F 2005

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