Service description - DynamicsPact
[Pages:33]Microsoft Dynamics AX
Microsoft Dynamics 365 for
Finance and Operations
Service description
Version 6 November 2017
| 1
Dynamics 365 for Finance and Operations, Enterprise edition Service description
Overview ....................................................................................................... 03
2
Service model . . . . ............................................................................................ 05
Performance .................................................................................................. 08
Service operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0 Onboarding and implementation ..................................................................... 1 1 Tenant and data management .................. ....................................................... 1 2 Service update strategy and maintenance windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3 Planned maintenance responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4 Microsoft planned maintenance schedule and communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7 Security and administrative access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8 Business continuity with high availability and disaster recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 9 Monitoring, diagnostics, and support for cloud platform ...................................... 20 Application support offerings .......................................................................... 22 Process to engage support ............................................................................. 22 Service termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 Data back-up and retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 Service Level Agreement (SLA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2
Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3
Definitions ..................................................................................................... 25
Summary . . . . . . . . . . . ............................................................................................ 28
Dynamics 365 for Finance and Operations, EnterpMriicsroesoeftdDityinoamnics AXService description Contents 3
Overview
Overview
Service model
Service Performance operations
Library
Definitions Summary
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Dynamics 365 for Finance and Operations, Enterprise edition Service description
Overview
Overview Microsoft Dynamics 365 for Finance and Operations, Enterprise edition is a cloud Enterprise Resource Planning (ERP) service for enterprises, built on and for Microsoft Azure. It provides organizations with ERP functionality that supports their unique requirements and helps them adjust to constantly changing business environments, without the hassle of managing infrastructure. Dynamics 365 for Finance and Operations brings together a set of ERP, business intelligence, infrastructure, compute, and database services in a single offering that enables organizations to run industry-specific and operational business processes that are extendable with specific solutions from Independent Software Vendors (ISV). See Microsoft AppSource for more information. Organizations can match their business growth by easily adding users and business processes with a simple, transparent subscription model. For more information, see the Microsoft Dynamics Licensing Guide.
The Dynamics 365 for Finance and Operations cloud service is composed of the components illustrated in Figure 1.
Built on and for Microsoft Azure
4 Click buttons for more info.
Microsoft AppSource
Licensing Guide
Figure 1: Overview of the Dynamics 365 for Finance and Operations cloud service
Clients
Browser, cross platform, devices
Lifecycle Services
Trial & sign-up
Planning
Provisioning
Deployment
Configuration Implementation
experience Discover & deploy
Manufacturing
Distribution
ERP
Public sector
Service industries
Retail
Financial Management
Human Capital Management
Supply Chain Management
Cloud runtime
Analytics
Azure Platform
Azure IoT
Visual Studio OL
Commerce
Windows Azure
SQL Azure
Azure AD
Lifecycle Services
Diagnostics, telemetry, & monitoring
Regulatory experience
Upgrade experience
Collaborative workspace
Manage & support
Dynamics 365 for Finance and Operations, EnterpMriicsroesoeftdDityinoamnics AXService description Contents 5
Service model
Overview
Service model
Service Performance operations
Library
Definitions Summary
| 5
Dynamics 365 for Finance and Operations, Enterprise edition Service description
Service model
Service model The Dynamics 365 for Finance and Operations service model distinguishes specific roles and responsibilities for Customer, Implementation Partner, and Microsoft throughout the lifecycle of the service, as illustrated in Figure 2. Microsoft maintains the Dynamics 365 for Finance and Operations service by deploying, actively monitoring, and servicing the Customer's production tenants. This includes allocating the required system infrastructure to run the service and proactive communication to Customers about the service's health.
Support provided by Microsoft
6
Figure 2: Implementation roles and responsibilities
Infrastructure
? Storage and database capacity management
? High availability and disaster recovery
? Platform security
? Infrastructure capacity, scale up and down
? Infrastructure management and deployment
? Data center networking, Power & Cooling
23+82346m Applicationplatform ? Diagnostics, patches, updates, hotfixes, and updates ? Network management ? App monitoring and first line support
User/data
? Security, identity configuration, and management
Application
? Define and test business processes ? Develop and test customizations
? Monitoring of sandbox environments
Customer leading, supported by Implementation Partner
Dynamics 365 for Finance and Operations, Enterprise edition Service description
Service model
With the support of their Implementation Partner, Customers determine the configuration of the business application logic in Dynamics 365 for Finance and Operations to match their unique business processes. Customers can extend Dynamics 365 for Finance and Operations with ISV solutions of their choice, unique customizations, or a combination of these. Typically, Customers choose one of the following configuration scenarios (also shown in Figure 3):
? Solution 1: Standard Dynamics 365 for Finance and Operations configuration (no customization)
? Solution 2: Dynamics 365 for Finance and Operations configuration with Customer-specific customizations
? Solution 3: Dynamics 365 for Finance and Operations configuration with one or more ISV solutions and Customer-specific customizations
For any of these scenarios, the Customer defines, develops, and tests any modifications using Microsoft Dynamics Lifecycle Services (LCS) and tools.
Figure 3: Common configuration scenarios
Configurations: Data, process, and layout
Dynamics 365 for Finance and Operations Application
Dynamics 365 for Finance and Operations Platform
Standard Dynamics 365 for Finance and Operations configuration (no customization)
Implementation Partner/ Customer Extensions
Configurations: Data, process, and layout
Dynamics 365 for Finance and Operations Application
Dynamics 365 for Finance and Operations Platform
Dynamics 365 for Finance and Operations configuration
with Customer-specific customizations
7
ISV Solution(s) Implementation Partner/
Customer Extensions Configurations: Data, process,
and layout Dynamics 365 for Finance and
Operations Application Dynamics 365 for Finance and
Operations Platform
Dynamics 365 for Finance and Operations configuration with
one or more ISV solutions and Customer-specific customizations
Dynamics 365 for Finance and Operations, EnterpMriicsroesoeftdDityinoamnics AXService description Contents 8
Performance
Overview
Service model
Service Performance operations
Library
Definitions Summary
| 8
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