Quality and Safety Education for Nurses



A Virtual Clinical Learning Experience/Reflection using Transformational Leadership and Systems ThinkingOBJECTIVES The student will:Reflect on quality management principles in practice. Reflect on systems thinking principles in practice Apply systems thinking principles to professional practiceApply transformational leadership principles to professional practiceQSEN KSAsQuality Improvement: Appreciate that continuous quality improvement is an essential part of the daily work of all health professionals.Knowledge: Describe approaches for changing processes of care.Attitude: Appreciate the value of what individuals and teams can to do to improve careSafety: Describe factors that create a culture of safety (such as, open communication strategies and organizational error reporting systems).Knowledge: Delineate general categories of errors and hazards in care.Skills: Communicate observations or concerns related to hazards and errors to patients, families and the health care team.Attitude: Value own role in preventing errors.PROCEDURE:Complete the Virtual Clinical Learning Experience “Leadership to use systems thinking” at This Virtual Clinical Learning Experience will take approximately 40 minutes to complete. It must be completed in one sitting, as responses are not saved.VCL REFLECTIONS: Connections to the experience - meaningfully synthesizes connections from external learning experience and discussed QI concepts to deepen own understanding including:Describe one patient safety issue from the VCL experience. How did the healthcare team seek to reduce risks, providing specific examples or description and supportive rationale?Describe on way the nurse leader used a transformational leadership principle.Describe one-way systems thinking was used in the VCL.Reflections on the experienceDescribe one specific way you have or could use principles of systems thinking to enhance outcomes, using supportive citationsDescribe one specific way you have or could use principles of transformational leadership to enhance outcomes, using supportive citationsPlease provide supportive rationale using use information taken from at least 1 course resource. Your understanding will be demonstrated as you explain transformational leadership and systems thinking key concepts in your own words and apply them to your reflections, providing supportive rationale for your decisions. GRADING: Virtual Clinical Learning Reflections RubricCriteriaBenchmark: (30%)Milestones (60%)Capstone (100%)Point Described Patient Safety Issue A general issue described without specifics or description of why it impacts patient’s safetyA general safety issue described without specifics or clear description of why a patient safety issue A specific safety issue described with an explanation of why it was a patient safety issue /1Reducing RisksDescribe one way you observed in the VCL that nurses at every level may reduce risks, without specific examples or descriptionDescribe one general way (without specific details) you observed in the VCL that nurses at every level may reduce risks, providing minimal specific examples or descriptionDescribe one specific way you observed in the VCL that nurses at every level may reduce risks, providing specific examples or description /1Transformational LeadershipDescribe one way the nurse leader in the VCL used a transformational leadership principle, without supporting rationale or citationDescribe one general way the nurse leader in the VCL used a transformational leadership principle, without either supporting rationale or citationDescribe one specific way the nurse leader in the VCL used a transformational leadership principle, with supporting rationale and citation /1Systems ThinkingDescribe one way the nurse leader in the VCL used a system thinking principle, without supporting rationale or citationDescribe one general way the nurse leader in the VCL used a system thinking, without either supporting rationale or citationDescribe one specific way the nurse leader in the VCL used a system thinking principle, with supporting rationale and citation /1Applied Systems ThinkingDescribe one way you have or could use a system thinking principle, without supporting rationale or citationDescribe general way you have or could use principles of systems thinking to enhance outcomes, with supporting rationale and citationDescribe one specific way you have or could use principles of systems thinking to enhance outcomes, with supporting rationale and citation/2.5Applied Transformational LeadershipDescribe one way you have or could use a transformational leadership principle, without supporting rationale or citationDescribe general way you have or could use principles of transformational leadership to enhance outcomes, with supporting rationale and citationDescribe one specific way you have or could use principles of transformational leadership to enhance outcomes, with supporting rationale and citation/2.5Control of Syntax and MechanicsUses language that sometimes impedes meaning because of errors in usage. No APA referencesUses language that generally conveys meaning to readers with clarity, although writing may include some errors. APA references errors Uses graceful language that skillfully communicates meaning to readers with clarity and fluency, is virtually error-free. APA references error free /1Total Points earned /10Instructor and Student ResourcesDolansky, M. A., & Moore, S. M. (2013). Quality and Safety Education for Nurses (QSEN): The Key is Systems Thinking. Online Journal of Issues In Nursing, 18(3), 1-12. doi:10.3912/OJIN.Vol18No03Man01Kouzes, J., & Posner, B. (2003). The five practices of exemplary leadership. Pfeiffer, A Wiley Imprint. Retrieved from , A. M., Phillips, J. M., Ruggiero, J. S., Scardaville, D. L., Merriam, D., Dolansky, M. A., ...Winegardner, S. (2017). A Concept Analysis of Systems Thinking. Nursing Forum, 52(4), 323-330. doi: 10.1111/nuf.12196 ................
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