Job Description Template - MacGregor Industrial Supplies
Job Description
| |Counter Assistant / Administrator / Stock replenisher |
|Job Title | |
|Objective |To sell Company goods and services to existing, new and potential customers. |
|Department |Stornoway Branch |
|Working hours per week |Approx. 25 hours - 9am-2pm (negotiable) |
|Appointment period | |
|Reports to |Permanent |
|Location |Branch Manager |
| |Based at Bells Road, Stornoway. Post-holder may be required to carry out duties at other Company sites |
|Responsible for |Successful conclusion of all sales related activity arising from sales enquiry pick-up |
| |Where and when necessary ‘cradle to grave’ order progression |
| |Updating product training and skills to maximise the customer options |
| |Excellent Customer Service |
| |Communicate effectively with customers |
| |Connect with the customer by being friendly, helpful and knowledgeable |
| |Be available to deliver great service |
| |Resolve customer queries and complaints in a timely and appropriate manner |
| |Provide support to other trade counters as required. |
| |Showroom security |
| |Complying with industry regulations and Health and Safety legislation, policy and procedures. |
| |Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager |
|Working relationships |Ability to work within and contribute to a team. |
| |Internally: Daily contact by telephone or in person, with other team members and Company sales support staff. Provide |
| |support to other team members as and when required |
| |Externally: Daily contact with both customers, suppliers and external sales staff |
|Key result areas |Finalised orders processed through the electronic point of sale system (EPOS) |
| |Stock orders are scheduled for delivery on the first available van/pallet run following order authorisation |
| |All showroom stock priced, stock coded and date rotated |
| |Completed weekly stock audit |
| |Meeting performance targets when applied |
|Key tasks |Carry out all functions relevant to the customer sales relationship |
| |Receive, and progress to conclusion, customer sales enquiries and orders received by telephone, fax and by e-mail |
| |Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, |
| |and, when necessary, order goods direct from relevant suppliers. |
| |Assist, as directed, external sales staff in customer order process and progress |
| |Developing sales of specialist product range and/or equipment |
| |Document, progress and advise those necessary, of customer returns |
| |Reconciliation of order versus invoice differences |
| |Regularly review and update overdue customer orders |
| |Expedite supplier order delivery |
| |Respond to customer needs linked to stock queries |
| |Complete cycle counts on a rotational basis |
| |Where applicable arrange PDI (pre-delivery inspection) for equipment sold |
| |To work on an electronic point of sale (EPOS) |
| |Manage cash and payment systems in accordance with company procedures and policies |
| |Replenish showroom shelves, create daily pick-lists and retain high level of cleanliness |
| |Process E-Store (On-Line Orders) and deliver as and when required. |
| |Provide assistance to Warehouse Person as and when required. |
| |Delivery of goods within Lewis and Harris and the Uists as and when required. |
| | |
| |Scanning all applicable documents (ie goods received notes, customer delivery notes) |
| | |
| |Answering the telephone and distributing calls to the relevant members of staff |
| | |
| |Administration support as required for the Warehouse |
| | |
| |Assist in the balancing of Cash Tills daily |
| | |
| |Accounting for petty cash ins/outs daily. Sending monthly report to purchase ledger supervisor. |
| | |
| |Assisting with daily reconciliation |
| | |
| |Taking payments for customer accounts, and reporting payments to finance |
| | |
| |Any other administration duties as requested. |
|Core skills |Excellent customer service skills |
| |Good knowledge of industrial products and equipment |
| |Good numeracy and literacy skills |
| |Good keyboard skills |
| |The ability to negotiate with suppliers and customers |
| |Ability to respond positively to new challenges and change |
| |Current UK driving licence required. |
| |Sound organisational and administrative skills, including managing time effectively |
| |The ability to work alone and to deal confidently with people with clear and effective communication skills both |
| |verbally and written |
| |IT literacy and experience of Microsoft type packages with a confidence to learn new systems |
| |Proactive, enthusiastic, self-motivated. |
| |Ability to prioritise and multitask |
| |Responsible and reliable with a flexible attitude |
| |Previous customer service and administration experience would be an advantage |
|Time Horizon |Initial 3 months - Full time training on the MIS Ltd Company computerised operating system; Company and departmental |
| |operating procedures. In depth familiarisation of Company products |
| |3-9 months - Development & product training as, where and when identified |
| |9 months onwards – Fully conversant with all MIS Ltd systems, processes, procedures and products |
|Prepared by |Iain MacLeod |Date 12/03/2019 |
|Confirmed by | |Date |
|postholder | | |
|Applied to |Staff Name |Staff Name |Staff Name |Staff Name |
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