Job Description Template - MacGregor Industrial Supplies



Job Description

| |Counter Assistant / Administrator / Stock replenisher |

|Job Title | |

|Objective |To sell Company goods and services to existing, new and potential customers. |

|Department |Stornoway Branch |

|Working hours per week |Approx. 25 hours - 9am-2pm (negotiable) |

|Appointment period | |

|Reports to |Permanent |

|Location |Branch Manager |

| |Based at Bells Road, Stornoway. Post-holder may be required to carry out duties at other Company sites |

|Responsible for |Successful conclusion of all sales related activity arising from sales enquiry pick-up |

| |Where and when necessary ‘cradle to grave’ order progression |

| |Updating product training and skills to maximise the customer options |

| |Excellent Customer Service |

| |Communicate effectively with customers |

| |Connect with the customer by being friendly, helpful and knowledgeable |

| |Be available to deliver great service |

| |Resolve customer queries and complaints in a timely and appropriate manner |

| |Provide support to other trade counters as required. |

| |Showroom security |

| |Complying with industry regulations and Health and Safety legislation, policy and procedures. |

| |Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager |

|Working relationships |Ability to work within and contribute to a team. |

| |Internally: Daily contact by telephone or in person, with other team members and Company sales support staff. Provide |

| |support to other team members as and when required |

| |Externally: Daily contact with both customers, suppliers and external sales staff |

|Key result areas |Finalised orders processed through the electronic point of sale system (EPOS) |

| |Stock orders are scheduled for delivery on the first available van/pallet run following order authorisation |

| |All showroom stock priced, stock coded and date rotated |

| |Completed weekly stock audit |

| |Meeting performance targets when applied |

|Key tasks |Carry out all functions relevant to the customer sales relationship |

| |Receive, and progress to conclusion, customer sales enquiries and orders received by telephone, fax and by e-mail |

| |Price customer orders and advise the customer of goods availability. Allocate those ordered goods which are stocked, |

| |and, when necessary, order goods direct from relevant suppliers. |

| |Assist, as directed, external sales staff in customer order process and progress |

| |Developing sales of specialist product range and/or equipment |

| |Document, progress and advise those necessary, of customer returns |

| |Reconciliation of order versus invoice differences |

| |Regularly review and update overdue customer orders |

| |Expedite supplier order delivery |

| |Respond to customer needs linked to stock queries |

| |Complete cycle counts on a rotational basis |

| |Where applicable arrange PDI (pre-delivery inspection) for equipment sold |

| |To work on an electronic point of sale (EPOS) |

| |Manage cash and payment systems in accordance with company procedures and policies |

| |Replenish showroom shelves, create daily pick-lists and retain high level of cleanliness |

| |Process E-Store (On-Line Orders) and deliver as and when required. |

| |Provide assistance to Warehouse Person as and when required. |

| |Delivery of goods within Lewis and Harris and the Uists as and when required. |

| | |

| |Scanning all applicable documents (ie goods received notes, customer delivery notes) |

| | |

| |Answering the telephone and distributing calls to the relevant members of staff |

| | |

| |Administration support as required for the Warehouse |

| | |

| |Assist in the balancing of Cash Tills daily |

| | |

| |Accounting for petty cash ins/outs daily.  Sending monthly report to purchase ledger supervisor. |

| | |

| |Assisting with daily reconciliation |

| | |

| |Taking payments for customer accounts, and reporting payments to finance |

| | |

| |Any other administration duties as requested. |

|Core skills |Excellent customer service skills |

| |Good knowledge of industrial products and equipment |

| |Good numeracy and literacy skills |

| |Good keyboard skills |

| |The ability to negotiate with suppliers and customers |

| |Ability to respond positively to new challenges and change |

| |Current UK driving licence required. |

| |Sound organisational and administrative skills, including managing time effectively  |

| |The ability to work alone and to deal confidently with people with clear and effective communication skills both |

| |verbally and written |

| |IT literacy and experience of Microsoft type packages with a confidence to learn new systems |

| |Proactive, enthusiastic, self-motivated. |

| |Ability to prioritise and multitask |

| |Responsible and reliable with a flexible attitude |

| |Previous customer service and administration experience would be an advantage |

|Time Horizon |Initial 3 months - Full time training on the MIS Ltd Company computerised operating system; Company and departmental |

| |operating procedures. In depth familiarisation of Company products |

| |3-9 months - Development & product training as, where and when identified |

| |9 months onwards – Fully conversant with all MIS Ltd systems, processes, procedures and products |

|Prepared by |Iain MacLeod |Date 12/03/2019 |

|Confirmed by | |Date |

|postholder | | |

|Applied to |Staff Name |Staff Name |Staff Name |Staff Name |

| | | | | |

| | | | | |

| | | | | |

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download