How the 311 Service Request System Works - Dallas
[Pages:1]How the 311 Service Request System Works
Citizen calls 3-1-1 for information or to make a request for service
311 Call Center agent enters request into system or provides
information requested
311Call Center agent gives citizen Service Request Number
(Reference Number)
Request is routed to the appropriate City department
If no issue exists, case is closed and each step in the process stored in the system
City department takes action to resolve issue and the
system is updated by the City department
Citizens seeking the status of their service request may call 3-1-1 with
their service request number or check online
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