Operations Procedure Manual Template (v3.2)
|Operational Procedure Manual (OPM) |
|Purpose: This Operational Procedure Manual (OPM) acts as the main support document for Application Services and Operations front line staff. The |
|OPM will include anything that is repeatable. |
| |
|Important Note: Once project documentation has been handed over and signed off by both parties, any further revisions will be the responsibility of |
|Operations and / or Application Services. These revisions will be included in Annex Documentation to ensure the original documentation remains |
|unchanged and as delivered. |
|Application Name | |
|Application Portfolio number | |
|Project Name | |
|Project Number |> |
|Project Manager | |
| |(Print name) (signature) (date) |
|Project Description |> |
| | |
|Important Notes for Completing this Document |
|Under most headings in this template are instructions for completing each section; they are marked in this way: >. Please read through the instructions for details on minimum requirements. |
| |
|Important note: No sections are to be deleted from this document. |
| |
|Text contained within > provides information on how to complete that section and can be deleted once the section has been completed. |
Table of Contents
SYSTEM OVERVIEW 3
Network Architecture 3
Interfaces / Related Systems 3
File Transfer / File Handling 4
Application 4
Application Architecture 4
Development Tools 5
Application URL’s 5
Security / User Profiles 5
Source Code / Executable File 5
Database 6
Entity Relationship 6
Database Links 6
Routine Operational Tasks 6
Job List 6
Job Description Tables 6
backup and Recovery procedures 7
Start-up and Shutdown Procedures 7
Server Shutdown and Start-up 7
Application Shutdown and Start-up 7
Additional Comments 8
Prepared by 8
Reviewed By 8
Approvals 8
|System Overview |
|Network Architecture |
|Description |> |
|Network Architecture Diagram |
| |
|> |
|> |
|Important Notes |> |
|Hours of Availability |> |
|Critical Time Frames |> |
| | |
| |Important Note: Refer to the Batch Job section for detail information on when jobs are supposed to be |
| |run, how to run them, and what to do if the run is unsuccessful. |
|Interfaces / Related Systems |
|Description |> |
|Data Flow Diagram |
| |
|> |
|> |
|File Transfer / File Handling |
|Description |> |
|File names |Direction (Incoming or |Destination |Encryption Method |Schedule |
| |Outgoing) | | | |
|> |> |> | |
| | | |>> | |
| | | | | |
|Application |
|Application Architecture |
|Description |> |
|Application Architecture Diagram |
| |
|> |
|> |
|Development Tools |
|Development Tool |Purpose |
| |
|application. >> | |
| | |
| | |
|Application URL’s |
|Environment |Description |Address (URL) |
|Development |> |> |
|Test | | |
|Production | | |
|Other: | | |
|Security / User Profiles |
|User Type |Description |Estimated Number of Users |
|> |> |> |
| | | |
| | | |
|Source Code / Executable File |
|Description of Source Code |Location |Comments |
|> | |
| |files >> | |
| | | |
| | | |
|Database |
|Entity Relationship |
|Description |> |
|Database Entity Relationship Diagram |
| |
|> |
|> |
|Database Links |
|Description |> |
|Database Link |Description |
|> |> |
| | |
|Routine Operational Tasks |
|Job List |
|Description |> |
|Job ID |Job Name |Schedule |
|> |> |> |
| | | |
|Job Description Tables |
|Description |> |
|Job ID |Job Description (How to) |Parameters Required to Run Job |Fall-over / Rerun Instructions |How long this job typically |
| | | | |takes? |
|> | | | | |
| | | | | |
| | | | | |
| | | | | |
|backup and Recovery procedures |
|Important Note |> |
|Start-up and Shutdown Procedures |
|Description |> |
|Server Shutdown and Start-up |
|Step# |Instructions |
| | |
| | |
| | |
|Application Shutdown and Start-up |
|Step# |Instructions |
| | |
| | |
|Additional Comments |
|> |
|Prepared By |
|Project Manager | |
| |(Print name) (signature) (date) |
|Reviewed By |
|> | |
| |(Print name) (signature) (date) |
|Approved By |
|Application Services Manager | |
| |(Print name) (signature) (date) |
|Operations Manager | |
| |(Print name) (signature) (date) |
................
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