Operations Procedure Manual Template (v3.2)



|Operational Procedure Manual (OPM) |

|Purpose: This Operational Procedure Manual (OPM) acts as the main support document for Application Services and Operations front line staff. The |

|OPM will include anything that is repeatable. |

| |

|Important Note: Once project documentation has been handed over and signed off by both parties, any further revisions will be the responsibility of |

|Operations and / or Application Services. These revisions will be included in Annex Documentation to ensure the original documentation remains |

|unchanged and as delivered. |

|Application Name | |

|Application Portfolio number | |

|Project Name | |

|Project Number |> |

|Project Manager | |

| |(Print name) (signature) (date) |

|Project Description |> |

| | |

|Important Notes for Completing this Document |

|Under most headings in this template are instructions for completing each section; they are marked in this way: >. Please read through the instructions for details on minimum requirements. |

| |

|Important note: No sections are to be deleted from this document. |

| |

|Text contained within > provides information on how to complete that section and can be deleted once the section has been completed. |

Table of Contents

SYSTEM OVERVIEW 3

Network Architecture 3

Interfaces / Related Systems 3

File Transfer / File Handling 4

Application 4

Application Architecture 4

Development Tools 5

Application URL’s 5

Security / User Profiles 5

Source Code / Executable File 5

Database 6

Entity Relationship 6

Database Links 6

Routine Operational Tasks 6

Job List 6

Job Description Tables 6

backup and Recovery procedures 7

Start-up and Shutdown Procedures 7

Server Shutdown and Start-up 7

Application Shutdown and Start-up 7

Additional Comments 8

Prepared by 8

Reviewed By 8

Approvals 8

|System Overview |

|Network Architecture |

|Description |> |

|Network Architecture Diagram |

| |

|> |

|> |

|Important Notes |> |

|Hours of Availability |> |

|Critical Time Frames |> |

| | |

| |Important Note: Refer to the Batch Job section for detail information on when jobs are supposed to be |

| |run, how to run them, and what to do if the run is unsuccessful. |

|Interfaces / Related Systems |

|Description |> |

|Data Flow Diagram |

| |

|> |

|> |

|File Transfer / File Handling |

|Description |> |

|File names |Direction (Incoming or |Destination |Encryption Method |Schedule |

| |Outgoing) | | | |

|> |> |> | |

| | | |>> | |

| | | | | |

|Application |

|Application Architecture |

|Description |> |

|Application Architecture Diagram |

| |

|> |

|> |

|Development Tools |

|Development Tool |Purpose |

| |

|application. >> | |

| | |

| | |

|Application URL’s |

|Environment |Description |Address (URL) |

|Development |> |> |

|Test | | |

|Production | | |

|Other: | | |

|Security / User Profiles |

|User Type |Description |Estimated Number of Users |

|> |> |> |

| | | |

| | | |

|Source Code / Executable File |

|Description of Source Code |Location |Comments |

|> | |

| |files >> | |

| | | |

| | | |

|Database |

|Entity Relationship |

|Description |> |

|Database Entity Relationship Diagram |

| |

|> |

|> |

|Database Links |

|Description |> |

|Database Link |Description |

|> |> |

| | |

|Routine Operational Tasks |

|Job List |

|Description |> |

|Job ID |Job Name |Schedule |

|> |> |> |

| | | |

|Job Description Tables |

|Description |> |

|Job ID |Job Description (How to) |Parameters Required to Run Job |Fall-over / Rerun Instructions |How long this job typically |

| | | | |takes? |

|> | | | | |

| | | | | |

| | | | | |

| | | | | |

|backup and Recovery procedures |

|Important Note |> |

|Start-up and Shutdown Procedures |

|Description |> |

|Server Shutdown and Start-up |

|Step# |Instructions |

| | |

| | |

| | |

|Application Shutdown and Start-up |

|Step# |Instructions |

| | |

| | |

|Additional Comments |

|> |

|Prepared By |

|Project Manager | |

| |(Print name) (signature) (date) |

|Reviewed By |

|> | |

| |(Print name) (signature) (date) |

|Approved By |

|Application Services Manager | |

| |(Print name) (signature) (date) |

|Operations Manager | |

| |(Print name) (signature) (date) |

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