PROFILE: Corporate Information Technology professional ...



HagueSr. Product / Project Manager (IT Manager)resume404-519-7550chuck@Greater Atlanta Area HIGHLIGHTSStrong Communication SkillsExcellent Analytical SkillsTechnical Staff ManagementProject ManagementSDLC (Agile/Iterative/Waterfall)Dayforce HCMWorkday 22 HCM/PM CertifiedSuccessFactors HCMProject Management OfficeProject Portfolio ManagementTechnical Training / CoachingHelp Desk ManagementImplementationsQA ManagementCustomer ServiceMeeting FacilitationSoftware DevelopmentBusiness AnalystDatabase DesignProduct ManagementGraphics DesignTeam Leader / PlayerChange AdvocateStrong Excel experiencePROFESSIONAL PROFILERespected 30+ year technology leader with roots in software development and a proven track record in IT leadership. My technical expertise and powerful communication skills allow dissemination of complex technical issues to a wide audience. Demonstrated excellence in balancing people, processes, and technology to success. Pragmatic and creative approaches result in successful coordination and management of a wide range of people toward a common goal. Architect of sustainable systems, processes, procedures, implementations, help desk, Quality Assurance, and product/project management.MY IDEAL ENVIRONMENTProject management is a tool, not a religionIT works to support and advance business needsDesire for, or refinement of, sustainable processes, procedures, and projectsEthical, reasonable, open to change, and a little fun!Even a train wreck – that wants to get back on the rails! PROFESSIONAL EXPERIENCE RECENT EXPERIENCEAaron’s, Inc. – Atlanta, Georgia05/2015 – PresentLease-to-own furniture, appliances, electronics, and bedding (Incl. Woodhaven & Progressive Leasing)Senior Product ManagerSelected AchievementsImplemented Kronos (time keeping and PTO tracking) retiring a home-grown systemUpgraded Several key systems (LMS, Intranet, Talent Management, Kronos, Taleo, and more)Implemented WorkHuman’s Talent Recognition, 3rd party benefits providers, and 401K vendorsSupported Navex EthicsPoint (incident tracking), HSD Metric’s (Exit Interviews), Taleo (Talent Acquisition, Onboarding), Absorb (LMS), SterlingOne (background/drug testing) and moreLed Team of six during transition of management (1.5 years), unofficial lead after thatInvolved in many key projects including acquisition of franchise stores into corporate stores, development of incentive tracking systems, many ServiceNow projects, and high-priority projectsImplemented Ceridian Dayforce HCM (HR, Payroll, Work Force Management, Talent Acquisition, Onboarding, Talent Management, Learning Management) as project managerProduct Manager for all HR Software, working with Release Manager, Configuration/Business Analysts, Business Partners, and IT to roadmap all HR/Payroll SystemsEngaged with payroll teams to complete many changes (workweek, lag Vs. Current) etc.ResultsKronos took 1.5 years to get rolled-out to about 100 stores, after I started was successfully deployed to about 1,500 stores in under six months and the legacy system was retiredKey HR systems successfully managed, updated, supported and upgradedNew benefits management vendors (changed 3 times) provided better options for employeesNew employee recognition program allowed for rewards and social acknowledgementHeavily involved in various communication improvements to 10,000+ employeesStrongly integrated HR/IT team to keep our HR systems not only functional but growing!New Dayforce HCM system eliminated four expensive 3rd party vendors, provided a single user interface, streamlined security/access to other systems, & replaced an unsupported Payroll systemThe new HCM system allowed for a perfect time to dramatically improve and organize the entire support/upgrade approach to all HR & Payroll systemsConsolidated payroll runs, reducing complexity of payroll, meeting regulation requirements, etc.The Weather Company – Atlanta, Georgia05/2014 – 01/2015Best known as “The Weather Channel” Senior Project Manager – Implementing SuccessFactors HCMSelected AchievementsImplemented SuccessFactors on an accelerated timeline (11 weeks for Phase I, five weeks for phase II) after two previous attempts before me failed, each with longer timelinesDeveloped consolidated testing repository and reporting dashboardManaged multiple smaller projects before primary project contracts were signedCreated centralized project reporting tool to provide detailed project status across all projectsResultsNew HR system online – staff gained access to system with additional features and more to comeProvided a centralized and standardized test scenario repository along with process to streamline testing, re-testing, documentation, signoff, and status reporting Managers could easily see summary/detail project status and information across all projects DayNine Consulting, Inc. – Atlanta, Georgia03/2013 – 04/2014Consulting company implementing cloud-based “Workday”, HCM (Human Capital Management)Senior Project Manager Selected AchievementsCertified for Workday 22 and a certified Workday Project Manager (3+ weeks of intense training)Participated in Unanet (project management software) rollout testing and training of staffImplemented DayNine’s most complex Workday customer as the project manager ($1.5m)Implemented large ($3m) customer with 100+ integrations Implemented multiple Workday customers (international) simultaneously ResultsImproved project management tool provided more controls and financial reporting on projectsOur sales team was able to springboard off these successful projects to help gain new customersSuccessful projects led to phase II work for additional features/integrations/companies Brightree, LLC – Lawrenceville, Georgia04/2012 – 10/2012HME/DME cloud-based software (Home/Durable Medical Equipment Medicare/Commercial Billing)Senior Project ManagerSelected AchievementsImplemented concurrent software installationsLed standardization of PMO policies and proceduresPerformed QA on web-based customer facing training materialsCommunicated release management status and instructions to thousands of customersResultsSuccessfully brought several customers from legacy systems to a cloud based solutionEstablished a PMO process and standardized a plethora of forms and practices Streamlined customer communications relating to software release managementMacy’s Systems and Technology (MST) – Johns Creek, Georgia01/2011 – 10/2011Technology division for Macy’s Department StoresManager, PMO, QA, Financials Matrixed team of six project managers and nine testing advocatesSelected AchievementsCreated Project Portfolio Management (PPM) process & built tools for tracking and reportingDirected improvements in Project Management Office (PMO) policies & proceduresEnhanced Quality Assurance procedures, including early involvement of QA staff in projectsRefined process for monthly Rolling Operating Forecast (ROF) process, including documentationReconstructed matrixed PM/QA team morale after many reorganizations prior to my arrivalResultsNew PPM process centralized project initiation steps from many points to a few, standardizing how projects were captured, prioritized, and tracked through completionPMO improvements included standard communication tools throughout business unit, simplified processes/reporting, and established best practices team to improve project management at MSTImproved QA processes incorporated QA considerations early in project. New QA software constructed to optimize reuse of test casesafterBOT, Inc. – Norcross, Georgia07/2007 – 03/2010Cloud-based software company specializing in retail softwareDirector, Project ManagementSelected AchievementsConstructed policies & procedures for project management & wrote project tracking softwarePerformed product QA, documentation, training, and help desk management, analysis, & supportProduct manager / project manager on significant digital receipt collaboration project with IntuitResultsNew project management infrastructure improved use of technical resources and product mgmt.Managed product rollout of several versions of TransAccess application and successful deployment of with IntuitUniPro Foodservice, Inc. – Atlanta, Georgia02/1992 – 02/2007Foodservice cooperative – Merged with “Premier Foodservice, Inc.”, formally “Nugget Distributors”Director, Project Management Office (PMO), Director Information Technology, Sr. Prog/AnalystSelected Achievements Established and maintained a Level II PMO (repeatable project management processes)Led many key projects such as allowance tracking and significant legacy software upgradesMerged two IT departments; sustaining the smaller organization, data migration, knowledge, and systems to new combined organization. Led all efforts related to shutting down smaller office.Implemented ERP package (JBA); replacing custom applications across multiple platformsDeveloped technology standards for cooperative to allow for common exchange of informationResultsCancelled unworthy projects totaling over 3,000 technical resource hoursIncreased visibility to all projects, allowing department heads to dynamically prioritize projectsScalable project management processes improved technical estimates by 50% and reduced rework and unnecessary paperwork. Change control reduced scope creep significantlyKey projects such as Market Adjusted Pricing generated approximately $1.7 million in 2006Successful merger resulted in a one-time savings of over $4 million and on-going benefits, including an additional 1% on returns to member-ownersTechnology standards allowed for better negotiation with suppliers, resulting in over $2 million in additional income and significant savings in mailing and printing costsEARLY EXPERIENCEData Builders, Inc.* – Sacramento, California04/1991 – 02/1992Logistic Systems Architects* (secret clearance) – North Highlands, California04/1990 – 04/1991Computer Task Group* – San Francisco, California11/1987 – 04/1990American Real Estate Group – Stockton, California02/1986 – 11/1987Northwest Enterprises, Ltd. – Stockton, California05/1985 – 02/1986American Savings & Loan Association – Stockton, California09/1984 – 05/1985*Computer consultant companies, working for various clients on various platformsEDUCATION Associate of Arts Degree (Honors) San Joaquin Delta College, Stockton, California. Workday HCM Certified & Workday Project Manager Certified (WD22). Certificates in computer programming, operations, and data entry. Office Suite, MS Project, Smartsheet, Photoshop, Google Docs, Jira, ServiceNow, Slack, & tons more! ................
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