Dealing With
Dealing With Difficult People or Situations
The following skills are a blueprint to ongoing successful interactions when dealing with difficult people or situations. If you find yourself “going nowhere,” read through these suggestions to get the situation back on track.
• Define the problem and seek the other person’s perspective – Often a problem arises out of two different people with two different understandings both of the problem and of the possible solutions.
• Be solution-oriented and proactive – A lot of time can be spent on why there is a problem. You can cut to the chase by asking the other person and yourself “what will help solve this problem?”
• Prevent isolation by continuously eliciting participation – Consult with your supervisor and/or team members on the solutions you have been trying. Keep the communication positive and solution oriented to prevent gossip.
• Seek continuous re-evaluation and communication – There will be a greater sense of “partnership” or “being a team” if you continue to communicate with the other person. One conversation about what might help is only the first conversation of many until you no longer experience the difficulty.
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