Name of Project:
|Name of CPI Project: |CPI Sponsor: |
|Team Lead(s): |Team Members: |
|Define : | |
|Purpose or Goal: |A clear statement of the intended |
| |improvement that addresses: |
| |What problem is the team addressing? |
| |What is important to the customers |
| |about the product, process, or service?|
| |What problems do customers have with |
| |the product or service? |
| |How will reducing the problem affect: |
| |- The customers? |
| |- The organization? |
| |- Employees? |
| |What is wrong or not working? |
| |Why should this project or work be done|
| |now? |
| |What is the link between this project &|
| |the strategic priorities of the |
| |department or the organization? |
|Scope: |Clarify governance for the team: |
| |lines of authority |
| |decision-making process |
| |State how the team will focus its work:|
| |what is included & what is not. |
| |List number of people involved & time |
| |commitments. |
| |List size of budget. |
| |State the anticipated duration of the |
| |project. |
| |Identify how communication should take |
| |place. |
| |Address how scope creep will be managed|
| |(who has decision-making authority to |
| |modify scope?) |
|Define | |
|Perform SIPOC: |Complete a high-level flow chart, or |
| |SIPOC for the current process. |
| | |
| |Have you correctly identified all |
| |suppliers & core customers? |
| | |
| |Have you identified all of the inputs &|
| |outputs? |
| | |
| |Is there feedback or requirements you |
| |either need to get (from customer) or |
| |give (to suppliers)? |
| | |
| |What are the boundaries (process start |
| |and end points)? |
| | |
| |What conclusions can be drawn from the |
| |SIPOC? |
| | |
| |Attach separate excel spreadsheet to |
| |document the SIPOC as needed. |
| | |
| | |
|Customer VOC: (Top 3 – Anticipated or solicited) |What requirements are most important to|
| |the customer? |
| |Timeliness |
| |Accuracy |
| |Responsiveness |
| |Functionality |
| |Follow-Through |
| |Thoroughness |
| |Availability |
| |Quantity |
| |Dimension |
| |Cost/Price |
| | |
| |What methods were used to identify VOC?|
| | |
| | |
| |** Modify CPI project goals or scope |
| |based on results of the SIPOC & VOC |
| |analysis, as needed, using identified |
| |communication & decision-making |
| |processes. |
|Define | |
|Stakeholder Analysis: |Identify the stakeholders & their |
| |relationship to the process. |
| | |
| |Identify current level of commitment. |
| | |
| |Attach separate stakeholder worksheet |
| |as needed. |
| | |
| | |
| | |
|Additional People to Involve (as needed): |Identify additional people that should |
| |be involved. |
| | |
| |Identify each member’s |
| |responsibilities. |
| | |
| | |
| | |
| | |
| | |
|Milestones & Key Deliverables: |Identify anticipated dates for critical|
| |steps/phases. |
| | |
| |Identify reporting dates. |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
|Risks & Constraints: |List risks that may keep project from |
| |proceeding & implementing. |
| | |
| |List any & all constraints (resource, |
| |time, budget…..). |
| | |
| |Describe process of communication & |
| |decision-making regarding risks & |
| |constraints. |
| | |
| | |
|Define | |
|Business Case (Financial Impact) |Develop a cost-benefit analysis for the|
| |CPI effort. |
| | |
| |Enlist the assistance of the Finance |
| |Department. |
| | |
| |Rough estimates can be used (and will |
| |likely change). |
|Proposed Date to Transfer to Process Owners: |List the target date for completion of |
| |the process improvement project & and |
| |transfer to Process Owner. |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
CPI Sponsor Signature:__________________________________________________
CPI Manager/Lead Signature:_____________________________________________
|Measure | |
|Gathered Data: |Gather information on the current |
| |situation so that you can focus your |
| |improvement efforts. (The goal is to |
| |pinpoint the location & source of |
| |problems in your process.) |
| | |
| |Solicit additional VOC. |
| | |
| |Document sampling methods used to |
| |collect data not immediately |
| |available. |
| | |
| |Organize & report data Attach check |
| |sheets, Pareto charts, run charts, |
| |control charts, histograms & attach. |
| | |
| |Look at data, patterns, & process |
| |capability. |
| | |
| |Describe specific observations about |
| |variation & areas selected for |
| |further analysis. |
| | |
| |Modify CPI project goals or scope as |
| |needed, using identified |
| |communication & decision-making |
| |processes. |
|Analyze | |
|Current “As Is” Flow Chart: |Construct a flow chart of your process|
| |“as is.” |
|Summary of flow chart process & findings: | |
| |Attach completed flow chart as |
| |available. |
| | |
| | |
| |Analyze flow chart for: |
| | |
| |Value-added tasks |
| |Non-value added tasks |
| |Bottlenecks & delays |
| |Rework |
| |Inefficiencies |
| |Waste |
| |Complexity |
| |Touching the same thing twice |
| |Bouncing between departments |
| |Levels of authority |
| |# of required approvals |
| | |
| |Record process cycle times. |
|Analyze | |
|Interpret the Data: |Use your data collected during the |
| |Measure phase & the results of your |
| |flow chart to examine the specifics |
| |about what happens in your process. |
| | |
| |Identify pain points for the |
| |customer. |
| | |
| |Identify process variation. |
| | |
| |Ensure you seek input from the people|
| |closest to the process. |
| | |
| | |
| | |
| | |
|Identify Causes: |Document tools and processes used to |
| |generate theories of possible causes |
| |of the problem/variation. (e.g., |
| |brainstorming, cause-and-effect or |
| |fishbone diagram, “5-why’s”). |
| | |
| |Identify root (most likely) causes. |
| | |
| |Ensure you seek input from the people|
| |closest to the process. |
| | |
| | |
| | |
| | |
| | |
|Improve | |
|Refined Problem Statement/Goal: |Sharpen & refine problem statement to|
| |reflect the insights gained, using |
| |the following tips: |
| |Problem statement should reflect the |
| |identified true root cause. |
| |State the problem objectively. |
| |Keep problem statement short & |
| |concise. |
| |Keep the problem statement limited in|
| |scope. |
| |Avoid any implied solutions. |
| |Identify the outcomes you hope to |
| |reach in measurable, observable |
| |terms. |
| |Is the problem worth solving? |
| | |
|Potential Solutions: |Describe the process used to identify|
| |possible solutions: |
| | |
| |Did you use a brainstorm? |
| | |
| |Who provided input? |
| | |
| |Did you seek input from the people |
| |closest to the process? |
| | |
| | |
| | |
| | |
|Improve | |
|Evaluate Solutions: |Document process of developing the |
| |criteria that were used to evaluate |
| |solution options. |
| | |
|[pic] |Identify the top 4-6 criteria. |
| | |
| |Evaluate solution options (document |
| |the criteria decision-making matrix).|
| | |
| | |
|Analysis: | |
| | |
| | |
| | |
| | |
| | |
|Improve | |
|Choose Best Solutions (1-3): |Document your process for choosing |
| |the best solution(s): |
|Solution #1: |Did you choose the solutions with the|
| |highest scores? |
|Solution #2: |Will they produce a change for the |
| |better? |
|Solution #3: |Will they have an impact on the |
| |customer? |
| |Have they a good chance of |
| |succeeding? |
|Decision process and result (description): |Has anything been overlooked? |
| |How will the solutions affect the |
| |work of other units, departments, |
| |systems, or schedules? |
| |Is the timing right? |
| |Are the resources for the change |
| |available now? |
| |Is it cost-prohibitive? |
| | |
| |Create proposed improved process flow|
| |chart (assuming selected solution is |
| |implemented). |
| | |
| |Report selection/ recommendation to |
| |management. |
| | |
| |Obtain approval to proceed with |
| |implementation. |
|Implement | |
|Task Name |Create your project plan for |
|Responsible Person or Group |implementation. |
|Begin |Identify tasks. |
|Date |Develop contingency plans for the most |
|End |critical steps. |
|Date |Develop risk management plan. |
|Estimated Hours |Identify how you will know if the |
|Cost |implementation is off-track & |
| |decision-making authority re: changes. |
| |Develop communication plan. |
| |Develop data-gathering plan: identify the|
| |critical metrics you will collect in |
| |order to monitor the tasks & targets. |
| |Link back to data collected during |
| |Measure). |
| | |
| |Schedule tasks and assign resources. |
| | |
| |Attach Project Charter, plans and charts |
| |as needed |
| | |
| |Execute your plans. |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
|Control | |
|Monitor Implementation: |Monitor & verify that tasks and |
| |targets are being achieved as |
| |planned. |
| | |
| |Gather critical metrics for |
| |monitoring performance. |
| |Be sure data collection, analysis & |
| |reporting plans are implemented. |
| | |
| |Chart data to compare with |
| |pre-implementation data to |
| |demonstrate value of the process |
| |changes & the project. |
| | |
| | |
| |Create a flow chart of the new |
| |process. |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
|Implement Contingency Plans (as needed): | |
| |Document how scope changes or |
| |contingencies were addressed, |
| |including what decisions were made, |
| |who made them, and how changes were |
| |communicated. |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
|Evaluate & Standardize |Determine if the desired state has |
| |been reached. |
| | |
| |Re-cycle through DMAIIC as needed. |
| | |
| |Propose maintenance or corrective |
| |measures if needed. |
| | |
| |Announce changes to employees & |
| |others affected. |
| | |
| |Provide training as needed. |
| | |
| |Ensure new process is completely |
| |documented. |
| | |
| |Identify how new process owners will |
| |be held accountable for ongoing |
| |process performance. |
| | |
| |Formally hand-off improved process to|
| |process owner. |
|Closure: |Complete final reports: overview & |
| |detailed. |
| | |
| |Document successes & factors that led|
| |to success.* |
| | |
| |Identify opportunities for |
| |improvement in CPI methods, tools & |
| |approaches.* |
| | |
| |Show appreciation to employees and |
| |others involved in the CPI effort. |
| | |
| |*Note: Attach a project evaluation |
| |form if used |
| | |
-----------------------
Requirements
Value-Added
Feedbackck
Feedbackck
Requirements
Outputs
Inputs
Process
Customer
Supplier
Weight
Criteria
SOLUTION OPTION
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