Administrator’s Guide for the Polycom RealPresence Group ...

Administrator's Guide

4.1.0_J | September 2013 | 3725-63706-003/A

Polycom? RealPresence? Group Series

Trademark Information

POLYCOM? and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

? 2013 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

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About This Guide

The Administrator's Guide for the Polycom RealPresence Group Series is for administrators who need to configure, customize, manage, and troubleshoot Polycom? RealPresence? Group systems. The guide covers the RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700 systems. Please read the Polycom RealPresence Group system documentation before you install or operate the system. The following related documents for RealPresence Group systems are available from ernment/certification-accreditation.html: ? Installing Software and Options for the Polycom RealPresence Group Series and

Accessories, which describes how to install Polycom RealPresence Group systems and accessories ? User's Guide for the Polycom RealPresence Group Series, Version 4.1.0_J, which describe how to perform video conferencing tasks ? Release Notes for the Polycom RealPresence Group Series, Version 4.1.0_J ? Integrator's Reference Manual for the Polycom RealPresence Group Series, which provides cable information and API command descriptions For support or service, please contact your Polycom distributor or go to Polycom Support at support.. Polycom recommends that you record the serial number and option key of your Polycom RealPresence Group system here for future reference. The serial number for the system is printed on the unit. System Serial Number: ____________________________________________ Option Key: ____________________________________________________

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Administrator's Guide for the Polycom RealPresence Group Series

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Contents

1 Introducing the RealPresence Group Systems . . . . . . . . . . . . 1

Polycom RealPresence Group Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Polycom RealPresence Group 300 Systems . . . . . . . . . . . . . . . . . . . . . . . 1 Polycom RealPresence Group 500 Systems . . . . . . . . . . . . . . . . . . . . . . . 1 Polycom RealPresence Group 700 Systems . . . . . . . . . . . . . . . . . . . . . . . 2 Setting Up Your System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Recharging the Remote Control Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Positioning the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Positioning Polycom RealPresence Group Systems . . . . . . . . . . . . . . . . 3 Positioning the Polycom Touch Control Device . . . . . . . . . . . . . . . . . . . 4 Positioning the EagleEyeTM Acoustic Camera . . . . . . . . . . . . . . . . . . . . . 5 Positioning the Polycom EagleEye Director . . . . . . . . . . . . . . . . . . . . . . . 5 Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Powering On and Off Polycom RealPresence Group 300 and 500 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Powering On and Off Polycom RealPresence Group 700 Systems . . . . 8

Sleep and Wake States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Power Button on the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . 8 Polycom RealPresence Group System Indicator Light . . . . . . . . . . . . . . 9 Powering On the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . 10 Polycom Touch Control Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . 11 Polycom EagleEye Acoustic Camera Indicator Lights . . . . . . . . . . . . . 11 Polycom EagleEye Director Indicator Light . . . . . . . . . . . . . . . . . . . . . . 12 Configuring the RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . 12 Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Admin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 RealPresence Group System Software Options . . . . . . . . . . . . . . . . . . . . . . . 14 Customizing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Displaying Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Displaying a Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Changing the Background Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Configuring Home Screen Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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Administrator's Guide for the Polycom RealPresence Group Series

Enabling Access to User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Restricting Access to User and Administrative Settings . . . . . . . . 17 Customizing the Place a Call Icon Navigation . . . . . . . . . . . . . . . . 18 Displaying System Information on the Local Interface . . . . . . . . . . . . 18 Configuring Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2 Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Getting the Network Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Configuring LAN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configuring RealPresence Group System LAN Properties . . . . . . . . . 22 Configure IP Address (IPv4) Settings . . . . . . . . . . . . . . . . . . . . . . . 23 Configure IP Address (IPv6) Settings . . . . . . . . . . . . . . . . . . . . . . . 23 Configure DNS Servers Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Configure LAN Options Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Configuring the Polycom Touch Control LAN Properties . . . . . . . . . 27 Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Network Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configure the System to Use a Gatekeeper . . . . . . . . . . . . . . . . . . . 30 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configure SIP Settings for Integration with Microsoft Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Configure SIP Settings for Integration with the Telepresence Interoperability Protocol (TIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 RTV and Lync-Hosted Conference Support . . . . . . . . . . . . . . . . . . 36 AS-SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Configure AS-SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Multilevel Precedence and Preemption (MLPP) . . . . . . . . . . . . . . 39 Alternative Network Address Type (ANAT) . . . . . . . . . . . . . . . . . 39 Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Lost Packet Recovery and Dynamic Bandwidth . . . . . . . . . . . . . . 41 Configure the System for Use with a Firewall or NAT . . . . . . . . . . . . . 41 H.460 NAT Firewall Traversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Basic Firewall/NAT Traversal Connectivity . . . . . . . . . . . . . . . . . 45 Configuring Dialing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Dialing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 SVC-Based Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Preferred Speeds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Finding Your System's IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

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