Heizer & Render Eighth Edition Chapter 6

"Quality Is Free," meaning that the costs of poor quality have been understated, is the work of . a. Frank Gilbreth. b. Frank and Lillian Gilbreth. c. Philip B. Crosby. d. Crosby, Stills, and Nash. e. none of the above . c (Defining quality, easy) The philosophy of zero defects is. a. the result of Deming's research. b. unrealistic. c. prohibitively costly. d. an ultimate goal; in practice, 1 ... ................
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