Managers’ Competency Skill Level and Definition Matrix

Managers' Competency Skill Level and Definition Matrix

A.

Knowledge of the

University

One.

Sometimes/Aspiring

Supervisor Series

Competency LMD Foundations

B. Leadership & Motivational Skills

Sometimes/Aspiring Supervisor

Series

LMD Foundations

C. Conflict Management

D. Communication Skills

Sometimes/Aspiring Supervisor

Series

LMD Foundations Strategy Mapping Coaching Skills for Effective

Performance

Sometimes/Aspiring Supervisor Series LMD Foundations

E. Systems Thinking (Operational)

Sometimes/Aspiring Supervisor

Series

LMD Foundations

Two. Fluency

Strategy Mapping Managers' Networking

Group

Leadership at Lunch Coaching Circles Inspiration Conference Make Assessment

Work for You

Conflict Resolution Skills

for Effective Leadership

Cultural Contexts & Conflict Appreciative Inquiry Customer Service Managers' Networking Group Leadership & Management Dev

Conference

Three. Mastery

Four. Mastery in Leadership

Quilters Group Excellence in

Management & Supervision Certificate Program

Project Management

Symposium

The Personal

Transformation of Leadership

Sorry! No courses available at this time: check out these resources:

Strategy Mapping Coaching Skills for Effective

Performance

Mediation Skills for Managers Project Management Symposium The Personal Transformation of

Leadership

Facilitating Work Teams Leadership at Lunch Quilters Group Excellence in Management &

Supervision Certificate Program

Coaching Circles Inspiration Conference Level 4 Leadership Seminar

Cultural Contexts & Conflict Leadership at Lunch

Workplace Stress: Be a Change Master! Cultural Contexts & Conflict

Overview of the Budget Process Conflict Resolution Skills for

Excellence in Management &

Supervision Certificate Program

Coaching Circles Project Management

Symposium

The Personal Transformation of

Leadership

Strategy Mapping Appreciative Inquiry Customer Service Leadership & Management Dev Conference The Personal Transformation of Leadership Make Assessment Work for You

Effective Leadership

Cultural Contexts & Conflict Appreciative Inquiry Mediation Skills for Managers Facilitating Work Teams Managers' Networking Group Leadership at Lunch

Leadership & Management Dev

Conference

Cultural Contexts & Conflict

Conflict Resolution Skills for Effective

Leadership

Coaching Skills for Effective Performance Emotional Intelligence Leadership at Lunch Quilters Group Excellence in Management & Supervision

Strategy Mapping Coaching Circles The Personal Transformation of

Leadership

Make Assessment Work for You

Certificate Program

Project Management Symposium

Sorry! No courses available at this time: check out these resources:

Mediation Skills for Managers Facilitating Work Teams Coaching Circles Inspiration Conference

Quilters Group Excellence in Management &

Supervision Certificate Program

Inspiration Conference Level 4 Leadership Seminar

F. General Management Skills

G. Cultural Knowledge

Sometimes/Aspiring Supervisor Series LMD Foundations

Sometimes/Aspiring Supervisor

Series

LMD Foundations Conflict Resolution Skills

for Effective Leadership

Coaching Skills for Effective

Performance

Managers' Networking Group

Overview of the Budget Process

Mediation Skills for Managers

Strategy Mapping

Facilitating Work Teams

Customer Service

Quilters Group

Mediation Skills for Managers

Coaching Circles

Facilitating Work Teams

Inspiration Conference

Managers' Networking Group

Leadership & Management Dev

Coaching Circles Leadership & Management Dev Conference

Conference

The Personal Transformation of

The Personal Transformation of Leadership Leadership

Make Assessment Work for You

Quilters Group

Emotional Intelligence Leadership at Lunch Excellence in Management &

Supervision Certificate Program

Make Assessment Work for You

Excellence in Management & Supervision

Certificate Program

Inspiration Conference Level 4 Leadership Seminar

Sorry! No courses available at this time: check out these resources:

P:\Training\Workshops\Sometimes Supervisors\SASS Grads\Courses for SASS grads-LMD Competency Matrix.doc

Managers' Competency Skill Level and Definition Matrix

1. Competency (Level 1): Achievement of basic skills and knowledge expectations in a given competency area 2. Fluency (Level 2): Achievement of a more complete level of knowledge and skill in a given area, coupled with a sustained application of such competency over time 3. Mastery (Level 3): Achievement of a higher order level of knowledge and skill in a given area, sustained over time, and demonstrated in a variety of supervisory situations and applications 4. Mastery in Leadership (Level 4): Providing sustained leadership in a demonstrated mastery of skills and knowledge of a given competency area, including effective modeling and teaching

to staff subordinates and colleagues

What are "LMD Foundations"?

"Leadership and Management Development (LMD): Foundations" are series of workshops for people who are new managers or who are looking ahead to becoming managers in the future.

1. Understanding the Supervisory Relationship (by Harry Webne-Behrman)

2. Utilizing the Human Resources System (by Steve Lund & Mark Walters)

3. Addressing Issues of Harassment in the Workplace (by Luis Pinero) & Managing Disability-Related Employment Matters (by Barbara Lancer)

4. Intercultural Communication (by Seema Kapani)

5. Communication & Conflict Resolution (by Harry Webne-Behrman)

6. Supervising in a Collective Bargaining Environment (by Kathy Stella)--Only open to managers or supervisors who are not represented by a bargaining unit

7. Building Effective Work Teams (by Laura Page)

8. Getting Results: People, Process, Productivity (OQI)

9. Performance Management (by Mary Hoddy & Nancy Graff-Schultz) 10. Coaching for Difficult Conversations (by Steve Pearson)

Next courses or series after SASS:

11. Risk Management & Safety Fundamentals (by Jeannine Critchley & Keith Burdick)

Option 1. Courses listed under Level 1 of Manager's Competency

Other courses not listed in the Matrix: y Building on Your Strengths Career Development Workshop (by Don Schutt) y Lose the Podium (by Mary Hoddy & Jay Ekleberry) y The Art of Feedback: Coaching for Performance Improvement (by Laura Page) y Delegating for Success y Communication Across Generations (by Sarah Gibson) y Supervising Difficult Employees (by Steve Pearson) y Developing Effective Dispute Settlement/Conflict Management Systems (by Webne-Behrman & WI Assoc Mediators) y Emerging Issues in Dispute Resolution Conference (by Harry Webne-Behrman & WAM) y Navigating Change: Preventing and Managing Intercultural Conflict (by Michelle LeBaron) y Facilitation Effective Group Process (by Harry Webne-Behrman) y Journey of Facilitation & Collaboration Certificate Program (by Harris, Webne-Behrman & Davis) y Engaging Your Strengths in Work and in Life (by Jim Wells) y Workplace Stress: Be a Change-Master (by Rob Sepitch)

Skill Level Matrix, such as LMD Foundations courses (see left for list of courses)

Option 2. Other courses not listed in the Matrix (see left for list of courses)

How to search for classes using the OHRD course catalog 1. Using the web browser, type the following URL & click enter. () 2. Select `Search' option at the top. 3. In the search field, type in class title with percentage symbol (e.g. conflict%). This allows you to search for classes with the

key word "conflict" in the class title.

P:\Training\Workshops\Sometimes Supervisors\SASS Grads\Courses for SASS grads-LMD Competency Matrix.doc

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