Services RFP - Ohio
7 9 Minimum of twelve (12) months experience using ServiceNow for tier one support to complete electronic trouble ticket entry, escalate to tier 2 and 3 support, and update and close problem tickets. 20 0 5 7 9 Staffing Plan 25 0 3 5 7 9 Work Plan 20 0 3 5 7 9 Transition Plan 20 0 3 5 7 9 1.1 Language Requirements 5 0 3 5 7 9 1.4 Tier 1 Service ... ................
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