Blue Cross MN



Department QuestionsBehavioral Health Clinical Guides1-866-489-6947 Option 1BH Prior Authorization Fax: 651-662-0854Behavioral Health Crisis Line for members1-844-410-0745Consultation for Mental Health and Substance Use Disorders – Care Coordinators only.Behavioral Health contact for members in crisis.BlueRide (for members):? 651-662-8648 or 1-866-340-8648BlueRide (for Care Coordinators):? 855-933-6991 or bluerideintake@ minnesotafacbcbs@ Logisticare’s TripCare Portal information to arrange medical transportation. Email address to send requests to exceed 30/60 mileage limits. Care Coordinator portal for scheduling medical or dental BCBS hosted site with helpful information and resources for caregiversCare Coordination Websitecarecoordination Access to Care Coordination communications, guidelines, forms, letters, resources, and trainingsLinks to Amerigroup resourcesDelta Dental (member use)651-406-5907 or 1-800-774-9049Delta Dental Care Coordinator (non-member use)651-994-5198 or 1-866-303-8138Assistance to find a dental providerScheduling assistanceMember Services MSHO 651-662-6013 or 1-888-740-6013MSC+ 651-662-5545 or 1-800-711-9862TTY: 711Benefit questions Interpreter servicesAssistance finding an in network providerBilling questions/grievancesNurse Line (contact Member Services)MSHO 651-662-6013 or 1-888-740-6013MSC+ 651-662-5545 or 1-800-711-9862Health questions answered by an RNAvailable 24 hours a day, seven days a weekPartner Relations ConsultantsJenna Rangel 651-662-4529 Nissa Roberts 651-662-7613Stormy Church 651-662-1040Partner.Relations@ Fax: 651-662-0015Blue Plus liaison for MSHO and MSC+ Care Coordination delegate contracts.Primary contact for care coordination program and process questions including but not limited to:Member specific issuesLTSS/Elderly WaiverHealth Risk Assessment/Care PlanningCare Coordination auditsPharmacistMSHO Donna Boreen, Clinical Pharmacist651-662-1264 or 1-800-711-9868 ext 21264Donna.boreen@MSC+ Adrienne Matthews Clinical Pharmacist651-662-1053 ext 21053 Adrienne.Matthews@Speak with a Blue Plus pharmacist about medication concernsPrime Therapeutics1-800-509-0545Assistance to find a pharmacyAvailable 24/7 to assist with prior authorizationsProvider Service1-866-518-8448EWProviders@Provider assistanceContract/provider access questionsAvaility Portal @ Access Availity Portal to enter EW and home care authorizations into Interactive Care Reviewer - ICRAGP IT Service Desk:? 1-888-268-4368Questions regarding issues with Login to AGP systems. *Please state you are with the MN Alliance and have your AF/ AG number, and user pin available. For assistance with SecureBlue MSHO enrollment, contact your MSHO Sales Outreach Specialist:Stacy Rogers (in green on map)Stacy.Rogers@ 651-662-3193Michelle Mjelde (in purple on map)Michelle.Mjelde@ 651-662-4737Provide the following:Member Name/ID and DOBCC Contact InformationMember Contact InformationName of Primary Care Clinic/PCC ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download