DENTAL BENEFIT

DENTAL BENEFIT

NON-INSURED HEALTH BENEFITS Policy Framework

December 2014

The Non-Insured Health Benefits (NIHB) Program provides supplementary health benefits, including dental benefits, for registered First Nations and recognized Inuit throughout Canada. Visit our website at: healthcanada.gc.ca/nihb

Table of Contents

1.0 THE NON-INSURED HEALTH BENEFITS PROGRAM........................................................ 3 1.1 Overview.......................................................................................................................................................3 1.2 Program Objective and Principles.............................................................................................................3 1.3 Client Eligibility.............................................................................................................................................5 1.4 Coordination of Benefits.............................................................................................................................5 1.5 Client Reimbursement................................................................................................................................5 1.6 Appeal Process.............................................................................................................................................6 1.7 Provider Audit Program..............................................................................................................................7 1.8 Privacy...........................................................................................................................................................7 2.0 DENTAL BENEFIT ................................................................................................................. 8 2.1 Objective.......................................................................................................................................................8 2.2 Dental Benefit Coverage.............................................................................................................................8 2.3 Dental Providers........................................................................................................................................11 2.4 Accessing Dental Benefits........................................................................................................................11 2.5 Dental Benefit Review Process...............................................................................................................12 3.0 DENTAL BENEFIT PUBLICATIONS...........................................................................................12

The purpose of this document is to explain the overarching policies that guide the administration of the dental benefit under the Non-Insured Health Benefits (NIHB) Program of Health Canada's First Nations and Inuit Health Branch (FNIHB). This policy framework is intended to provide stakeholders, providers and clients with a broad overview of the parameters of the NIHB Program policies as they relate specifically to the dental benefit area.

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1. THE NON-INSURED HEALTH BENEFITS PROGRAM

1.1. Overview

The Canada Health Act requires that provinces and territories provide coverage for "insured services" (medically necessary hospital and physician services) to all eligible residents including First Nations and Inuit. Individuals may have access to other health-related goods and services through other publicly-funded programs or through private insurance plans.

The Non-Insured Health Benefits (NIHB) Program is a national program that provides coverage to registered First Nations and recognized Inuit for a limited range of medically necessary health-related goods and services not otherwise provided through private insurance plans, provincial/territorial health or social programs.

1.2. Program Objectives and Principles

The objectives of the NIHB Program are to provide benefits to registered First Nations and recognized Inuit in a manner that:

? is suitable to their unique health needs; ? helps eligible First Nations and Inuit to reach an overall health status that is comparable

to other Canadians; ? is cost-effective; and ? will maintain and improve health and prevent disease and assist in detecting and

managing illnesses, injuries, or disabilities.

The NIHB Program operates according to a number of guiding principles:

? All registered First Nations and recognized Inuit who are normally residents of Canada, and not otherwise covered under a separate agreement with federal, provincial or territorial governments, are eligible for Non-Insured Health Benefits, regardless of location in Canada or income level.

? Benefits are based on the judgment of recognized medical professionals, consistent with the best practices of health services delivery and evidence-based standards of care.

? There is national consistency of mandatory benefits, equitable access and portability of benefits and services.

? The Program is to be managed in a sustainable and cost-effective manner. ? Management processes will involve transparency and joint review structures whenever

agreed to with First Nations and Inuit organizations.

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? In cases where a benefit is covered under another health care plan, the NIHB Program will act to coordinate payment in order to help ensure that the other plan meets its obligations and the client is not denied service.

The NIHB Program Dental Benefit operates under the following general principles:

? The NIHB Dental Benefits Guide applies to the coverage of dental benefits by the NIHB Dental Predetermination Centre (DPC) or by First Nations or Inuit Health Authorities or organizations (including territorial governments) who, under contribution agreements, have assumed responsibility for the administration and coverage of dental benefits to eligible clients.

? Dental benefits are covered in accordance with the mandate of the NIHB Program. NIHB clients do not pay deductibles or co-payments. The NIHB Program encourages dental providers to bill the Program directly and not to balance-bill clients so that clients do not face charges at the point of service.

? The NIHB Program provides benefits based on policies established to provide eligible clients with access to benefits not otherwise available under federal, provincial, territorial or private health insurance plans.

? The NIHB Program covers most dental procedures that treat dental disease or the consequences of dental disease.

? Coverage of dental services is determined on an individual basis taking into consideration criteria such as the client's oral health status.

? Some dental services are not covered under the NIHB Program (e.g. extensive rehabilitation and cosmetic treatment). These services are defined as exclusions and cannot be considered for appeal.

? Consistent with the NIHB Program policies for all benefits, the Program does not cover any dental procedures related to non-eligible dental services, nor does it cover dental procedures related to a dental service reviewed by the Program where it did not meet the established policies, guidelines and criteria.

? Dental benefits must be provided by a NIHB recognized dental provider (i.e. a dentist, dental specialist or denturist) who is licensed, authorized, and in good standing with the regulatory body of the province/territory in which they practice. They may provide eligible clients with medically necessary NIHB eligible dental services, provided that the services are rendered within NIHB Program policies, guidelines and criteria, frequency limitations and predetermination requirements.

? When claiming for services, it is the dental provider's responsibility to: a. verify the eligibility of the client; b. ensure that no limitations will be exceeded; and c. ensure compliance with NIHB coverage criteria, guidelines and policies.

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1.3. Client Eligibility

To be eligible for NIHB Program benefits from Health Canada, a person must be a Canadian resident and have the following status:

? is a registered Indian according to the Indian Act; or ? an Inuk recognized by one of the following Inuit Land Claim organizations - Nunavut

Tunngavik Incorporated, Inuvialuit Regional Corporation or Makivik Corporation. For an Inuk residing outside of their land claim settlement area, a letter of recognition from one of the Inuit land claim organizations and a birth certificate are required; or ? an infant, less than age one, whose parent is an eligible client; and ? is currently registered or eligible for registration, under a provincial or territorial health insurance plan; and ? is not otherwise covered under a separate agreement (e.g. a self-government agreement such as the Nisga'a and Nunatsiavut agreements) with federal, provincial or territorial governments.

1.4. Coordination of Benefits

Clients are required to access any public or private health or provincial/territorial programs for which they are eligible prior to accessing the NIHB Program.

When an NIHB-eligible client is also covered by another public or private health care plan, claims must be submitted to the client's other health care/benefits plan first. The NIHB Program will then coordinate payment with the other payer on eligible benefits.

1.5. Client Reimbursement

Service providers are encouraged to bill the NIHB Program directly so that clients do not face charges at the point of service when receiving health care services.

When a client does pay directly for services, he or she may seek reimbursement from the NIHB Program within one year from the date of service. In order to be reimbursed, the service must be an eligible benefit under the Program and all NIHB policies and requirements for coverage must be met.

In order for clients to be considered for reimbursement for eligible dental benefits, their request must include:

? Original receipt(s) for proof of payment; ? NIHB Client Reimbursement Request Form completed and signed; and ? ONE of the following:

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