THEME: Health



MODULE PLANNING FRAMEWORK

|THEME: Health and Safety |

|Module: Going to the Dentist |

|Skills |Listening |Speaking |Reading |Writing |

| |CLB 3 |CLB 3 |CLB 3 |CLB 3 |

|Context Information Focus |Be aware that a Manitoba Health card does not grant access to dental care. Some |The purpose of new patient information dental health form is to gain general |

| |insurance packages offer coverage and there are public dental programs available for |information, as well as information that is important to understand the patient’s |

| |people of low income. There are several alternatives for people looking for |medical and dental history, and their insurance situation. |

| |inexpensive dental care, such as: |Importance of completeness and accuracy of information when completing a form |

| |Dental Clinic |The first visit to the dentist for a child under three is free. The Canadian Dental |

| |Faculty of Dentistry |Association encourages the assessment of infants, by a dentist, within 6 months of the |

| |University of Manitoba |eruption of the first tooth or by one year of age. The goal is to have a child visit the|

| |777 McDermot Avenue |dentist before there is a problem with his or her teeth. In Winnipeg, call Kids Dental |

| |Winnipeg MB R3E 0T6 |at 222-KIDS(5437) to get more details or to book an appointment. |

| |Phone: (204) 789-3505 | |

| | | |

| |Children's Dentistry Clinic | |

| |Phone: (204) 789-3662 | |

| | | |

| |Mount Carmel Clinic | |

| |886 Main Street | |

| |Winnipeg MB R2W 5L4 | |

| |Phone: (204) 586-1659 | |

|CLB Competencies |I. Social Interaction |I. Social Interaction |IV. Information (e.g.) |IV. Information (e.g.) |

| |Identify verbal and non-verbal details of |Click on the bullet button on the top bar |Click on the bullet button on the top bar |Click on the bullet button on the top bar |

| |social exchanges such as greetings and |to get the bullet |to get the bullet |to get the bullet |

| |leave-taking |Indicate problems in communication |Find information in a formatted text (form)| |

| |Identify indicators of communication | | | |

| |problems |III. Suasion | | |

| | |Ask for assistance | | |

| |III. Suasion | | | |

| |Identify expressions used to offer |IV. Information | | |

| |assistance |Talk about health… | | |

| | | | | |

|Genre |Service transaction |Service transaction |Dental form |Service transaction |

|Text structure/Features |Text Structure / Features: |Text Structure / Features: |Text Structure/Features: boxes or lines to |Text Structure / Features: |

| |Q & A’s |Q & A’s |write on; sections for patient and sections|Q & A’s |

| | | |for office; elliptical language | |

|Language Focus |Questions: (Receptionist) |Questions: (Patient) |Vocabulary |Questions: (Receptionist) |

|(Possible examples given in |How can I help you? |Can I make an appointment please? |Personal information such as name, address,|How can I help you? |

|italics) |What can I do for you? |(Describe problem) |phone number, postal code, gender, birth |What can I do for you? |

| |Have you been here before? |I need a check-up |date, etc. |Have you been here before? |

| |When can you see Dr.____? |I need my teeth cleaned |Date of last cleaning |When can you see Dr.____? |

| |Are you free tomorrow at 2:00 /next week/ |I have a problem… |Emergency contact information |Are you free tomorrow at 2:00 /next week/ |

| |on the third of March? |I have a toothache |Dental insurance company information |on the third of March? |

| |Grammar |Thank you for your help. | | |

| |Present perfect tense |See you next week/Thurs/March 19 | |Grammar |

| |Have you been here… | | |Present perfect tense |

| |Yes/No and WH questions | | |Have you been here… |

| |Vocabulary | | |Yes/No and WH questions |

| |Words and phrases related to questions | | |Vocabulary |

| |Pronunciation, stress and intonation | | |Words and phrases related to questions |

| |Related to Yes/No and WH question | | |Pronunciation, stress and intonation |

| | | | |Related to Yes/No and WH question |

|Language and Learning Strategies| Write down one or two important words to |Practise unfamiliar words several times |Read form two or three times to understand |Fill in all blanks |

| |help you to remember details mentioned if |Write down points you want to remember to |it better |Print neatly and clearly |

| |necessary |say |Look at the layout of the text and guess |Use pen |

| |Ask the speaker to speak slowly and ask for|Stress the important words in a sentence |the genre |Look at a form from class when at a |

| |repetition if necessary |Spell personal information to be clear |Look up new words in a dictionary |dentist’s office |

| | |Ask for an appointment card | |Bring dental insurance information/records |

| | | | |to the dentist office |

| | | | | |

|Essential Skill Focus |Oral Communication and Thinking Skills, Document Use, Reading, Writing, and Working with Others |

|ES-focused teaching strategies | |

| |Oral Communication – With a partner, look at pictures containing examples of dental problems, describe the problem |

| |Working with Others (Work in a Team), Thinking Skills (Finding Information) – In groups, students look at patient calendars filled in with information and appointment cards for|

| |a variety of patients. Students work together to match the calendar with the appropriate appointment card. Express the reasons for their choices |

|Teaching Resources & Materials |Teacher-made dialog |Calendars |Teacher made dental forms |

| |Comprehension Questions |Appointment cards |For examples of forms that could be simplified, see |

| | |Receptionist Cue Cards | |

| | | | |

|Outcome Assessment Task |Listen to different conversations between a|In pairs, role play making an appointment |Read a teacher created form for a dentist’s|Fill in a teacher made form to demonstrate |

| |patient and receptionist and respond |with a receptionist at a dentist’s office |office and answer questions |understanding of the form |

| |correctly to comprehension questions about |Receptionist comments could be prepared in | | |

| |the patient’s and dentist’s availability |a set of responses on cue cards | | |

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