Non-Profit - Foundation Compensation Survey 2020 ...
2020 Questionnaire:
Non-Profit/Foundation Compensation Survey
Participation Deadline: September 23, 2020
Survey Forms Online at:
UNDERSTANDING OF CONFIDENTIALITY
This survey questionnaire should be completed with the understanding that:
▪ Organization identity and compensation or benefit information will remain confidential for non-governmental organizations and will not be released without advanced approval by the organization.
▪ The contents and the resulting survey report will not be used in collective bargaining sessions or in grievance proceedings by either Employers Council or the organization.
▪ The resulting survey will be used solely to assist in guiding the effective management of compensation or benefit programs.
CONTENTS
Directions & Definitions
General Information
Job Code Job Title Page
Executive
75001 Executive Director/President/CEO 1
75002 Executive Assistant 1
75003 Assistant Director/Deputy Director/
Vice President 1
75070 Vice President Corporate Affairs 1
Human Resources
75010 Human Resource Director 1
75011 Human Resources Supervisor/Mgr 1
75012 Human Resources Assistant 1
Administration
75020 Administration Services Director 1
75029 Director of Quality Assurance 1
75021 Office Mgr/Support Services Manager 1
75024 Admissions Manager 1
75025 Administrative Assistant 1
75026 Receptionist 1
75004 Business Support I 2
75005 Business Support II 2
75006 Business Support III 2
75007 Business Support IV 2
75008 Business Support V 2
75129 Executive Chef 3
75027 Cook 3
75028 Janitor 3
75126 Facilities Manager 3
75104 Retail Sales Clerk 3
75105 Retail Store Manager 3
75106 Driver 3
75628 Warehouse Worker 3
Financial
75030 Chief Financial Officer 3
75031 Controller 3
75032 Accountant 3
75033 Accounting Specialist 3
75034 Payroll Specialist 3
Job Code Job Title Page
Foundations ONLY (Grants/Programs/Communications)
75127 Director of Grants Administration 4
75131 Grants Manager 4
75132 Grants Administrator 4
75135 Vice President of Programs 4
75136 Senior Program Officer 4
75137 Program Officer 4
75061 Program Associate 4
75138 Vice President of Communication 4
75062 Communication Manager 4
Fundraising and Development
75040 Development Director 4
75139 Development Officer 4
75128 Development Associate 4
75041 “Planned Giving” Manager 4
75042 Fundraising Manager 5
75108 Major Gifts Manager 5
75043 Grant Writer 5
75109 Grants Administration Dir./Officer 5
75047 Donor Accounting Analyst 5
75046 Manager of Donor Services 5
75045 Researcher/Evaluator 5
Marketing/Communications
75050 Marketing/Public Relations Director 5
75051 Media Relations/Communication Mgr 5
75130 Marketing/Communication Associate 5
75052 Publications Designer 5
75053 Associate Editor 5
75054 Special Events Coordinator 5
75055 Meetings Manager 5
75056 Meetings Planner 5
75057 New Business/Membership Mgr 5
75058 Customer Service Supervisor/Mgr 5
75059 Customer Service Representative 5
75060 Mail Services Manager 5
CONTENTS
Job Code Job Title Page
Program/Education
75080 Program Director 6
75081 Program Manager 6
75125 Program Supervisor/Team Leader 6
75063 Program Coordinator 6
75044 Information Referral Systems Coord. 6
75133 Resource Associate 6
75064 Outreach Advocate 6
75082 Volunteer Coordinator 6
75100 Volunteer Director 6
75083 Psychologist – Ph.D. 6
75111 Psychiatrist 6
75086 Licensed Clinical Social Worker (LCSW) 6
75088 Licensed Social Worker (LSW) 6
75087 MSW/MA Social Worker-Non Licensed 6
75112 Mental Health Therapist (LPC) 6
75113 Outpatient Substance Abuse Counselor 6
75101 Vocational Counselor 6
75102 Vocational Assistant 7
75103 Case Manager I 7
75114 Case Manager II 7
75089 Team Leader/Case Manager 7
75090 Coordinator 7
75091 Counselor 7
75093 Teaching Assistant 7
75085 Teacher 7
75107 Lead Teacher 7
75096 Preschool Director 7
75097 School Age Program Leader 7
75098 School Age On-Site Director 7
75095 Child Care Worker - Non Licensed 7
Job Code Job Title Page
Dentistry
75115 Dental Hygienist 7
75116 Dental Assistant 7
Clinic/Health Care
75117 Physician 7
75118 Physician Assistant 7
75134 Nurse Practitioner 7
75119 Clinic Nurse Manager 7
75013 Nurse, General 7
75121 Clinic Licensed Practical Nurse 7
75122 Clinic Medical Assistant 8
75123 Clinic Nursing Aide - Certified 8
75124 Clinic Clerk 8
DIRECTIONS AND DEFINITIONS
Please familiarize yourself with all of the instructions before filling out the questionnaire.
No organization’s structure or job descriptions will match exactly the jobs outlined in this survey. It is critical that participating organizations match their jobs as closely as possible. Our objective is to provide survey results that accurately reflect competitive pay levels for jobs involving work of a similar nature and performed at a similar skill level.
□ Use Data Closest To, But Not Later Than August 15, 2020.
If rates will change within next 30 days, please report new rates.
□ If you are reporting salary data for employees in multiple geographic locations, be sure to complete the
Geographic Location column on the rate sheet.
□ Photocopy Questionnaire(s)
Please photocopy your completed questionnaire(s) for your records.
□ Review Job Descriptions
Do not merely match job titles. It is the content of the job that determines a good match.
□ Note Jobs With Several Levels
Please read all descriptions before determining a match.
□ Report Only Employees Who Spend 70% Or More Of Their Time In The Described Function
□ Do Not Report The Same Employee In More Than One Job
□ Do Not Try To Force Match Every Employee
It is not necessary that you report all your employees, nor is it necessary that you report for every job in the survey.
□ Report FULL-TIME And PART-TIME Regularly Scheduled Employees (employees working at least 16 hours per week).
Be consistent when reporting both hourly and salaried
incumbents within one position. Report ALL rates as hourly
if part-time employees are being reported.
□ Report HOURLY Rates For Part-Time Employees
□ Job Title And Code
Please provide your organization’s job title in the space provided by each job. This helps us in working with job matches and assists you in completing future surveys.
□ Actual Rates
Report the number of employees receiving each actual rate. Do not report averages.
□ Established Rate Range
Formally established limits of pay for a given job. Exclude step progressions (wage increases granted at fixed intervals based solely on length of service).
Minimum - The lowest rate that can be paid to an entry-level employee who is qualified to perform the minimum requirements of the job.
Maximum - The highest rate an employee can obtain in the job.
□ Include:
( additional compensation granted in equal amounts to all employees in a job (e.g., cost-of-living accumulations)
( established range even if the position is vacant
□ Exclude:
( rates for unique situations, such as demotion or accommodation, where an incumbent is paid more/less than you would normally pay for that position.
( overtime premiums; lead differentials, shift premiums
( temporary and seasonal employees
□ Each employee matched in a management position must match the job description and supervise the level of subordinates indicated.
□ A supervisor must supervise at least one employee to be reported.
□ Do not report lead persons in management positions.
□ Exclude:
□ Lead Workers and Working Foremen not exempt from overtime provision of Federal Wage-Hour Act.
□ First-Line Supervisor:
□ Responsible for the production or services of the department or area and directs the work of non-exempt and/or non-supervisory exempt employees
□ Authorizes work procedures and assigns duties
□ Hires, fires, promotes, demotes, transfers, disciplines, and grants raises or effectively recommends such action
□ Exempt or can qualify for exemption from overtime provisions of Federal Wage-Hour Act
Any questions about a job match or
filling out this questionnaire should be directed to the
Employers Council Surveys Department at 303.839 5177.
Please return by Wednesday, September 23, 2020.
DIRECTIONS AND DEFINITIONS
□ All Employees: Total of non-exempt and exempt turnover; non-exempt + exempt = total all employees.
□ Average Number of Employees: The average workforce during 2019; refers to full-time, “regular” employees.
□ Total Number of Separations
Separations Include:
- employee initiated resignations
- organization initiated terminations
- transfers within your organization but to a different location
- permanent reduction in force
Separations Exclude:
- temporary employees
- part-time employees (employees working less than 35 hours per week)
- employees on an approved leave of absence
- employees on temporary or indefinite layoff except those who were actually terminated during a layoff in 2019
- retirements and deaths
GENERAL INFORMATION QUESTIONNAIRE
1.0
|Full Name of Organization: |
|Person Completing Questionnaire: |
|Street Address and Zip Code: |
|Phone Number: |Fax Number: |Email: |
2.0 Location and Employment Size. Report the total number of regularly scheduled (full-time and part-time)
employees currently on your local payroll in the following geographic areas:
Denver/Boulder Resort Areas – Colorado Arizona
Northern Colorado Western Slope – Colorado Utah
Southern Colorado Wyoming
COLORADO:
Denver/Boulder: Includes the counties of Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, and Gilpin
Northern Colorado: Includes the counties of Larimer, Logan, Morgan, and Weld
Southern Colorado: Includes the counties of Alamosa, Conejos, Costilla, Custer, El Paso, Elbert, Fremont, Huerfano, Las Animas, Mineral, Otero, Pueblo, Rio Grande, Saguache, and Teller
Resort Areas - Colorado: Includes the counties of Chaffee, Clear Creek, Eagle, Eastern Garfield, Grand, Gunnison, Jackson, Lake, Park, Pitkin, Routt, and Summit
Western Slope - Colorado: Includes the counties of Archuleta, Delta, Dolores, Hinsdale, La Plata, Mesa, Moffat, Montezuma, Montrose, Ouray, San Juan, San Miguel, Rio Blanco, and Western Garfield
3.0 What is your annual operating budget? $ If reporting for multiple locations, report budget for each location.
4.0 Nonprofit classification (i.e. 501(c)(3):
5.0 Type of nonprofit? (Check one.)
Human Services (includes Social Services) Education
Foundation Health Care
Faith Based Other (specify)
Cultural Arts
6.0 For Foundations: Asset Size $
7.0 For Foundations: Giving Budget $
8.0 For Foundations: Are you: grant making or grants and operations? (check one)
9.0 Do you have a formal incentive program and is it being used in 2020? (Multiple responses permitted.)
Have Program Used in 2020
0.5 No formal incentive program
1.0 Spot cash awards
2.0 Annual individual incentive
3.0 Organization-wide incentive
4.0 Discretionary pool
5.0 Other (Please specify)
GENERAL INFORMATION QUESTIONNAIRE
10.0 What is the total average percentage increase received or is projected to receive for 2020 and 2021 for each
of the following categories:
| |PAY |PAY STRUCTURE |
| |Include merit, general, longevity, cost-of-living, etc.|Pay range adjustment |
| |for the “average” employee |*Complete only if you have formal ranges |
|Category |2020 2021 |2020 2021 |
|Non-Exempt | % | % | % | % |
|Salaried Exempt | % | % | % | % |
|Top Management Execs. | % | % | % | % |
Comments or explanation:
11.0 What is the customary primary basis for wage/salary increases? (Please select only one of the responses below.)
1.0 Performance/Merit 4.0 Across the board general increase (other than COLA)
2.0 COLA (cost-of-living adjustment) 5.0 Other (specify)
3.0 Longevity
12.0 Has your organization implemented or plan to implement any of the following staffing cost reduction strategies in response to the COVID-19 pandemic? (Multiple responses permitted.)
1.0 Reduced hours for all staff
2.0 Reduced hours for some staff
3.0 Asked employees for voluntary furloughs
4.0 Implemented mandatory furloughs
5.0 Offered early retirement incentives
6.0 Temporarily shut down operations
7.0 Sought voluntary use of unused paid time off
8.0 Mandatory use of unpaid time off
9.0 None of the above
13.0 Has your organization implemented or plan to implement any of the following compensation cost reduction strategies in response to the COVID-19 pandemic? (Multiple responses permitted.)
1.0 Delay merit increases
2.0 Reductions in the size of merit/pay increases
3.0 Wage/salary freezes
4.0 Wage/salary reductions for exempt employees (Specify average reduction %) %
5.0 Wage/salary reductions for non-exempt employees (Specify average reduction %) %
6.0 Reductions in the use of overtime
7.0 Eliminate the use of overtime
8.0 Reductions in the size of bonuses/incentive payouts
9.0 Eliminate bonuses/incentives
10.0 Delay or freeze promotional increases
11.0 None of the above
GENERAL INFORMATION QUESTIONNAIRE
14.0 Do you have premium pay for bilingual employees?
1.0 Yes, dollar amount (Specify) $ 2.0 Yes, percentage (Specify) % 3.0 No
15.0 Do you utilize a pool (on-call employees)? 1.0 Yes, specify for what positions 2.0 No
16.0 Are your pool employees paid on the same scale as your full-time employees? 1.0 Yes 2.0 No
17.0 Do you have any employees on shift work (e.g., counselors)?
0.5 No
1.0 Yes (Please specify hourly shift differential) $ OR %
2.0 Yes, no differential provided.
18.0 Turnover Percentage during 2019 - Regularly Scheduled Employees:
SEPARATION RATE FORMULA
Total # of separations during 2019
Avg. # of employees during 2019 [pic]= Separation Rate (%)
| |Average Number of Employees During 2019|Total Number of Separations During 2019|Separation Rate 2019 (%) |
|Non-Exempt | | | % |
|Exempt | | | % |
|All Employees | | | % |
19.0 If you are matching Job Code 75085 - Teacher, are you including Special Needs Teachers in your match?
1.0 Yes 2.0 No – Skip to Question 21.
20.0 Do you pay your Special Needs Teachers differently from other Teachers?
0.5 No difference in pay
1.0 In a higher pay grade
2.0 Additional dollar amount and/or percentage added to hourly base pay
3.0 No established policy
4.0 Other (Specify)
BOARD OF DIRECTORS
21.0 Do members of the Board of Directors receive compensation? 1.0 Yes, what is the compensation? $ 2.0 No
22.0 Do members of the Board of Directors receive any other benefit or perk?
1.0 Yes, specify other benefits/perks 2.0 No
GENERAL INFORMATION QUESTIONNAIRE
Executive Director/ President/CEO
If you are matching Job Code 75001 – Executive Director/ President/CEO, please answer the following questions:
23.0 Paid Vacation:
1.0 No paid vacation
2.0 Vacation policy the same as other employees
3.0 Vacation is negotiated
24.0 Health Insurance:
1.0 No health insurance provided
2.0 Premium 100% organization paid
3.0 Premium shared by organization and employee
25.0 401K/403B Plan:
1.0 No 401K/403B plan – Skip to Compensation Section
2.0 Organization matching same as other employees
3.0 Organization matching differs from other employees
26.0 401K/403B Matching:
1.0 Organization does not contribute to tax deferred plan
2.0 No matching - organization contributes flat percentage (Specify) %
3.0 Organization matches 100% of employee contribution to a maximum percentage (Specify maximum %) %
4.0 Organization matches employee contribution at a rate of less than 50% to a maximum percentage
5.0 Organization matches employee contribution at a rate of 50% to a maximum percentage (Specify maximum %) %
6.0 Organization matches employee contribution at a rate of more than 50% to a maximum percentage
7.0 Organization matches on variable scale based on annual profits, annual salary, years of service, etc.
8.0 Other (Specify)
WE NEED YOUR INPUT
A task force meeting is held biennially for each of our surveys. We need volunteers to revise current job descriptions, establish new ones, or recommend changes for our survey. If you can help, please complete the following information. We will contact you when a meeting is scheduled.
Name
Organization
To keep our compensation surveys up-to-date, we ask for your input. Please list any positions and/or changes you would like to see in future surveys. Remember, in order for a position to publish, we must have at least five participants reporting data. Benchmark positions (i.e. those that cross industries, such as human resources or accounting positions) are surveyed in the Colorado/Arizona/Wyoming and Utah Benchmark Compensation Surveys. Information technology positions are part of Employers Council’s Information Technology Compensation Survey.
EXECUTIVE
75001 EXECUTIVE DIRECTOR/PRESIDENT/CEO
Responsible for overall direction and management of the organization including programs, policies, procedures, funding, and budgeting. Oversees senior executives and works with them to implement the organization's vision and strategies. Also is responsible for the sound financial management of the organization. Reports to the Board of Directors and/or Trustees. This is a single-incumbent position.
75002 EXECUTIVE ASSISTANT
Under general supervision, responsible for advanced administrative support for Executive Director and senior management. Requires detailed knowledge of organization operations, procedures, and personnel. Serves as staff support and liaison for the Board of Directors. Within established guidelines, makes independent decisions regarding planning, organizing, and scheduling work. High school education or equivalent required with at least five years of experience.
75003 ASSISTANT DIRECTOR/DEPUTY DIRECTOR/VICE PRESIDENT
This is the second highest level position in an organization. Assists in the development and helps establish long and short-range strategic objectives, operating business plans, policies and budgets. Typically a single-incumbent position reporting to the Executive Director/President/CEO.
75070 VICE PRESIDENT CORPORATE AFFAIRS
Responsible for developing the organization’s legislative programs. Represents the interests of the organization before federal, state, and local governments. May assist in the identification of national funding opportunities. Reports to Executive Director.
HUMAN RESOURCES
75010 HUMAN RESOURCES DIRECTOR
Responsible for developing and organizing all personnel policies of the organization, including recruitment, selection, benefits, compensation, and training and development. Reports to Executive Director.
75011 HUMAN RESOURCES SUPERVISOR/MANAGER
Administers and may develop policies and programs covering several or all of the following: employment interviewing for salaried and hourly jobs, wage and salary administration, personnel administration (records and reports), training, EEO and AA, safety, benefits and services, labor relations and personnel research. Typically requires bachelors degree and 3+ years experience.
75012 HUMAN RESOURCES ASSISTANT
Provides technical assistance and coordinates daily personnel program policies, plans, and objectives. Typical duties may include compiling salary and/or other personnel statistics, answering routine personnel inquires, maintaining appraisal and position description file. Performs as required, assignments in the areas of wage and salary administration, employee benefit analysis, job evaluation, organizational studies, special projects, and employment activities.
ADMINISTRATION
75020 ADMINISTRATION SERVICES DIRECTOR
Plans, coordinates, and directs a broad range of service functions that provides assistance to the organization including human resources, information technology and/or finance. Typically a single-incumbent position reporting to the Executive Director/President/CEO.
75029 DIRECTOR OF QUALITY ASSURANCE
Establishes quality standards and measurements as well as time lines for implementation of improvements. Oversees activities of multi-disciplinary quality improvement teams; assists all departments in identifying methods of verifying productivity in relationship to goals. Works collaboratively with all levels of staff to improve quality of processes and products which represent the organization.
75021 OFFICE MANAGER/SUPPORT SERVICES MANAGER
Manages all functions and responsibilities of facilities management, purchasing and office services to assure their effective operation. Recommends changes and is accountable for the support services budget. Typically reports to Administration Services Director. If duties are specific to facilities maintenance, see Facilities Manager.
75024 ADMISSIONS MANAGER
Responsible for all patient admissions from time of referral to admission. Directs pre-admission activities to ensure that all information is obtained, the admission criteria is met, insurance data verified, equipment ordered, etc. in a timely manner. Ensures positive relations maintained with physicians, discharge planners, third party payers, staff and vendors.
75025 ADMINISTRATIVE ASSISTANT
Under general supervision, provides clerical and administrative support to a department, program or group of professionals. May compose routine correspondence and communications. Requires the ability to exercise independent judgment and employ basic reasoning skills. May collect, compile, and analyze data and information. Typically requires a high school degree or equivalent with at least two years of experience.
75026 RECEPTIONIST
Serves as a console/switchboard operator and receives incoming calls as well as vendors and customers. May maintain visitor ledger. Checks appointments, offers information and directs calls to the desired person. May perform routine clerical functions.
Business Support
Do not match an incumbent in both the traditional job description and the matrix.
In addition to technical support of staff and supervisor, performs a wide variety of administrative tasks. Duties may include documenting standard operating procedures, preparing reports, compiling data for analysis, coordinating activities, investigating and resolving problems, and handling special projects. Operates routine and non-routine office related equipment. May operate a personal computer using word processing, spreadsheets, databases, or presentation applications. Must have effective interpersonal skills including ability to maintain confidentiality. Effective oral and written communication skills are required at all levels.
This job includes all levels of nonexempt jobs directly involved in business support in groups/teams, or as an individual contributor. Each successive higher level builds from all levels below it.
| | | | | |
|LEVEL |SKILL/ |DUTIES AND TASKS |PERSONAL COMPETENCIES |SUPERVISION GIVEN AND RECEIVED |
| |KNOWLEDGE | | | |
| | | | | |
|Job Code |Applies basic skills and |Duties and tasks are simple and |Willingly asks questions and seeks |Works under direct supervision. |
|75004 |procedures appropriate for the |repetitive. Follows existing policies, |direction. Works with others from other |Follows detailed instructions and |
| |position within assigned |practices and procedures. Refers |work areas. Understands and meets |reports any deviation to lead/ |
|Level I |functional area. Acquires job |questions and problems to higher levels.|quality standards. Supports new ideas |supervisor. |
| |skills to perform routine tasks. |Identifies and reports quality concerns.|and helps to implement them. | |
| | | | | |
|Job Code |Has learned the basic skills and |Duties and tasks are varied but |Willingly shares skills and knowledge. |Receives general instructions on |
|75005 |routine tasks necessary. Beginning|standardized. Works on assignments that |Effectively gives and receives feedback.|routine work, detailed instructions |
| |to learn advanced skills and |are semi-routine in nature where ability| |on new assignments. |
|Level II |gaining an understanding of the |to recognize deviation from accepted | | |
| |total process flow. |practice is required. | | |
| | | | | |
|Job Code |Possesses all basic and some |Works on assignments that are moderately|Sets good examples for others, good role|Works under minimum supervision. |
|75006 |advanced skills and knowledge. Has|complex in nature where judgment and |model. Participates in continuous |Assignments are received in the form |
| |a thorough understanding of the |analysis are required in resolving |improvement efforts. Considers the |of results expected, due dates and |
|Level III |total process flow. |problems and making recommendations. |impact on the customer when making |general procedures to follow. |
| | |Insures that all details of a task are |decisions. Uses judgment and tact. | |
| | |accomplished properly. | | |
| | | | | |
|Job Code |Has acquired and applies all |Works on assignments that are complex in|Contributes to the development of the |Assignments are received in the form |
|75007 |necessary advanced skills and |nature where considerable judgment, |department. Recognizes, initiates, and |of results expected but incumbents |
| |knowledge for one or more |analysis, and initiative are required in|leads improvement activities. Is not |have considerable freedom to decide |
|Level IV |processes or areas. May be a |resolving problems and making |hesitant to change or challenge |on work priorities and procedures to |
| |recognized expert in the areas to |recommendations. Serves as a liaison |decisions to meet performance goals or |be followed. May provide functional |
| |which assigned. |with internal and/or external contacts. |commitments. Requires considerable |guidance. |
| | | |judgment, tact, discretion, and | |
| | | |initiative. | |
| | | | | |
|Job Code |Is the recognized expert in areas |Duties and tasks reflect substantial |Identifies strengths, weaknesses, |Assignments are typically in the form|
|75008 |assigned. Possesses broad |variety and complexity. Applies skills |threats, and opportunities, and develops|of broad goals or areas of |
| |knowledge about a wide range of |and knowledge in multiple functions. Is|appropriate plans for the future. |responsibility. Incumbents have |
|Level V |areas. Has advanced understanding|the resource to others in the resolution|Anticipates and plans for changes in |substantial latitude for independent |
| |of established procedures and the |of complex problems and issues. |internal and/or external operating |action in setting objectives and |
| |ability to resolve complex issues.| |conditions and business needs. Error in|deciding how to proceed. Leads |
| | | |decision making or judgment has a |others effectively and gains |
| | | |significant impact. |cooperation without having formal |
| | | | |authority over them. |
ADMINISTRATION (continued)
75129 EXECUTIVE CHEF
Directs food production, presentation, purchasing, and food service. Responsible for planning, ordering, storing, and processing (preparation, cooking, and baking of foodstuffs). Implements established policies and procedures for areas of responsibility. Coordinates activities with other food service sections. Reviews menus and dietary requirements of the organization with administrative staff. Typically requires Associates Degree of Culinary Arts or related field and three years of experience.
75027 COOK
Prepares, seasons, and cooks soups, sauces, meats, vegetables, desserts and other foodstuffs.
75028 JANITOR
Keeps floors, walls, windows, furniture and fixtures of office, rest rooms, laboratories, and other similar areas in a clean and sanitary condition by hand or with mechanical equipment. Stocks sanitary supplies for such areas. May perform other simple miscellaneous duties as directed. Exclude contract janitorial rates.
75126 FACILITIES MANAGER
Oversees the planning, design, construction/renovation, and maintenance of buildings and other facilities. Gathers and reviews data concerning facility or equipment specifications, organization or government regulations, and construction feasibility. Supervises the maintenance and upkeep of facilities mechanical systems and grounds. If duties include purchasing and office services, see Office Manager/Support Services Manager.
75104 RETAIL SALES CLERK
Assists customers in selection of merchandise. Totals price on merchandise. Receives payment and makes change. May set up displays or arrange merchandise on counters. May mark or tag price on merchandise.
75105 RETAIL STORE MANAGER
Manages the retail store. Responsible for supervising employees, reconciling cash with sales receipts, and answering customer complaints or inquires.
75106 DRIVER
Operates vehicles, delivers and picks up freight, passengers and mail. Performs cleanliness check of the van daily, examined the interior and exterior. Responsible for shortages, careful handling, and maintaining schedules. Requires valid driver’s license.
75628 WAREHOUSE WORKER
Loads, unloads, and moves materials within or near warehouse, plant, or worksite. Reads work order or follows oral instructions to ascertain materials or containers to be moved. Loads and unloads materials onto or from pallets, trays, racks and shelves by hand or fork lift. Conveys materials to or from storage or worksites to designated areas, using handtruck or power device.
FINANCIAL
75030 CHIEF FINANCIAL OFFICER
This is the top financial position. Responsible for overall financial management and the organization’s financial policy and plans. Provides strategic direction for the accounting, tax, insurance, budget, credit, audit, and treasury functions. Directs activities associated with the security and investment of the organization's assets and ensures that financial transactions, policies, and procedures meet the organization's short-term and long‐term objectives, and regulatory requirements. Typically reports to the Executive Director/President/CEO.
75031 CONTROLLER
Responsible for supplying management the financial information necessary for making decisions. Also responsible for the computation and timely payment of all taxes and any leasehold or contractual obligations. Manages annual audit process, and the presentation of findings and specific recommendations to senior management. Ensures that financial transactions and procedures meet organizational objectives and regulatory requirements. Supervises directly or indirectly all accounting functions: budgeting, cost accounting, general accounting, accounts receivable, accounts payable (including payroll), etc. May also be responsible for management information services and purchasing.
75032 ACCOUNTANT
Responsible for conducting important phases of the organization’s accounting work. Must be able to perform the application of accounting principles to the organization’s business matters. Exercises discretion and independent judgment in passing on accounts, vouchers, etc. Directs maintenance of cash books, prepares trial balances, financial statements, cost reports or budgets. Installs accounting forms, records, methods and procedures. May have payroll responsibility. Typically requires bachelor’s degree and 5+ years of experience.
75033 ACCOUNTING SPECIALIST
Under general supervision and guidance, performs a variety of detailed accounting duties in accordance with standard accounting procedures. Checks and verifies entry data for completeness and accuracy; codes regular entries for distribution to accounts. Audits disbursement vouchers, debit and credit memos, etc. Checks, posts and reconciles special account records. Assists with trial balance and preparation of statements and reports. Work is subject to audit and verification.
75034 PAYROLL SPECIALIST
Computes wages of organization employees and prepares, as a primary duty, payroll sheets. Calculates each worker’s earnings based on time sheets, individual time cards, or work/production tickets. Posts calculated data on payroll sheets. In an automated payroll system, prepares input data. Prepares payroll reports. Work requires practical knowledge of organization payroll policy, government regulations, and tax requirements.
FOUNDATIONS ONLY
(Grants/Programs/Communications)
75127 DIRECTOR OF GRANTS ADMINISTRATION
Acts as a liaison to program staff and key stakeholders to ensure the quality, timeliness, consistency, and compliance with all aspects of grants processing and management. Focus on overseeing and driving the grants management process and staff and integrating its work with the technical, legal, financial, and administrative components of the grant-making process. Manages CRM/grants management database. Frequently acts as compliance officer. Responsible for supervising grants administration staff. Typically reports to the Top Program Executive. A post-graduate degree with at least five years of experience is typically required.
75131 GRANTS MANAGER
Responsible for operational tasks related to the Foundation’s grantmaking program. Focuses on grantmaking customer service, process implementation, compliance, and data. Responsible for tracking grants made by the Foundation and obtaining and maintaining reports required from grantees.
75132 GRANTS ADMINISTRATOR
Assists staff with all aspects of grantmaking. Duties may include progress and final report review and evaluation, financial review of grant applications, and database maintenance/updates. Assists grant seekers in understanding the grantmaking process.
75135 VICE PRESIDENT OF PROGRAMS
Directs the Foundation’s program activities, including grantmaking, special projects, and other programs operated by the organization. Responsible for establishing policies and procedures to manage the Foundation’s programs.
75136 SENIOR PROGRAM OFFICER
Reviews and analyzes grant proposals, makes recommendations for grant funding, and tracks grant recipients to ensure that grants are properly and effectively utilized. May coordinate and maintain CRM/grants management database. Within operating foundations, implements project/program initiatives and provides high-level administrative management of projects/programs. Researches specific issues to maintain knowledge of current trends. Develops and maintains external relationships. Typically supervises other program staff. Typically reports to the Program Director, Top Program Executive or occasionally to the CEO/President. A post-graduate degree with at least seven years of experience is typically required.
75137 PROGRAM OFFICER
Responsible for day-to-day management of a particular program area. Manages the overall proposal review process for program area, including assigning proposals for review and tracking the review, monitoring, evaluation, and close processes to ensure compliance with foundation policies. Manages the program area's budget and provides overall leadership and direction within the program area. Develops and manages relationships with external partners. Typically reports to the Top Program Executive. A post-graduate degree is preferred with at least five years of experience.
75061 PROGRAM ASSOCIATE
Provides significant program support within a program area, requiring expertise in the area. Assists senior staff with all aspects of the grantmaking process, or in administrative management of projects/programs. May coordinate and maintain CRM/grants management database. Acts as a bridge between stakeholders: board, staff, and grantees. Typically reports to Senior Program Officer or Top Program Executive. Typically requires a bachelor’s degree with one to three years of experience.
75138 VICE PRESIDENT OF Communication
Oversees all aspects of the communications strategy, and communications support for both internal and external communications for the Foundation and partners. Responsibilities include planning, acting as relationship ambassador, building public understanding, advertising/ marketing, media relations, creative editorial and design services, and internal communications. May be responsible for strategic communications, special events, or archives. Counsels and communicates with top management on communication policy, media relations issues, and advertising programs.
75062 Communication Manager
Under general supervision, assists in the development of the Foundation’s communications policies, media monitoring, media outreach, advertising programs, and the management of public relations issues. May generate content for internal and external print and electronic communications. Typically reports to the Top Communications Executive. Typically requires a bachelor’s degree or equivalent experience and less than three years of experience.
FUNDRAISING AND DEVELOPMENT
75040 DEVELOPMENT DIRECTOR
Responsible for the overall planning and management of asset development including fundraising, donor services and gift recognition. This position may also be responsible for marketing and public relations. Typically reports to Executive Director or Top Program Director. If duties include only marketing and/or public relations, see Marketing/Public Relations Director.
75139 DEVELOPMENT OFFICER
Manages a specific fundraising component, such as annual giving, grantwriting or major gifts. Develops and executes fundraising plan for the assigned fundraising component. May supervise staff assigned to the relevant fundraising component. Typically reports to Development Director.
75128 DEVELOPMENT ASSOCIATE
Provides support for donor development, corporate fundraising for sponsorships, and ongoing fundraising activities. Supports development efforts through prospect tracking. Processes all donor contributions. Research and report donor prospects information, lost donors, and lapsed donors. Assists with logistical and administrative components of major donor and planned giving events.
75041 “PLANNED GIVING” MANAGER
Expands and manages an established program seeking bequests and life income gifts.
FUNDRAISING AND DEVELOPMENT (continued)
75042 FUNDRAISING MANAGER
Coordinates and supervises fund raising activities with corporate and/or individual donors to secure operational gifts.
75108 MAJOR GIFTS MANAGER
Develops, maintains, and supports leadership resource development to reach maximum potential for the organization. Manages process to build relationships with existing major and leadership contributors and prospects, motivating them to maintain and increase their level of participation, through targeted communication efforts as well as through personal solicitation. Typically requires bachelor’s degree.
75043 GRANT WRITER
Develops funding proposals, including new proposals as well as refunding proposals to former grantors.
75109 GRANTS ADMINISTRATION DIRECTOR/ OFFICER
Collects and maintains up-to-date research on potential grant making organizations and grant/contract opportunities. Writes and/or arranges for the writing of grants. Strategically manages components of the data management processes. Monitors regulatory compliance. Works internally with staff to structure processes and requirements for the Grants department.
75047 DONOR ACCOUNTING ANALYST
Receives and counts incoming cash and checks from various sources in-house or by mail. Verifies accuracy of donor information, identifies account assignment or reason for contribution. Verifies donor code or assigns code for new donors. Enters new donor records in the computer donor system.
75046 MANAGER OF DONOR SERVICES
Responsible for all donor relations and services activity. Oversees the collection of donations to the organization. Completes donation reports. May supervise, schedule, and train donation staff. Typically requires bachelor’s degree.
75045 RESEARCHER/EVALUATOR
Provides research and evaluation support for specific projects and programs and participates in other activities, often as a contributing member of a team. Projects may involve collecting, analyzing and synthesizing various types of data in the preparation of policy studies and reports; preparing, distributing, and analyzing surveys; conducting interviews and case studies and assisting with the preparation of reports of both a descriptive and analytical nature.
MARKETING/COMMUNICATIONS
75050 MARKETING/PUBLIC RELATIONS DIRECTOR
Directs and coordinates all marketing/communications/ public relations activities for the organization. Responsible for product/service development, advertising, media relations, and promotional activities, market development and/or expansion. Reports to Executive Director. If duties are broader, see Development Director.
75051 MEDIA RELATIONS/COMMUNICATION MANAGER
Manages the day-to-day communications related activities. Oversees all aspects of communications program including budget and supervision. Plans and implements media relations plan involving daily and community newspapers, television stations, and radio stations. Typically reports to Marketing/Public Relations Director. Typically requires bachelor’s degree and 3+ years experience.
75130 MARKETING/COMMUNICATION ASSOCIATE
Responsible for promoting the organization’s programs to new and existing customers and/or agencies. Assists with agency communications, marketing, fundraising/sponsorship plans, event planning and participation, PR activities, and/or project management. Duties may include the use of social media platforms. Typically requires a bachelor’s degree.
75052 PUBLICATIONS DESIGNER
Designs and produces internal/external publications, including brochures, advertisements, flyers, etc. Acts as liaison to printer, photographers, artists, and other production suppliers.
75053 ASSOCIATE EDITOR
Proofreads, edits, and/or rewrites organization publications. Maintains production schedule and coordinates support materials for publications. Monitors all postal regulations.
75054 SPECIAL EVENTS COORDINATOR
Creates, plans and manages special events that produce income, increase revenues from admissions, build memberships, and increase public awareness of and support for the organization.
75055 MEETINGS MANAGER
Responsible for all meetings conducted for and on behalf of the organization. Conducts site inspections and evaluations and makes recommendations of annual and other meeting sites. Develops and administers directly or by delegating, all meeting related programs including registration, office operation mean functions, and travel.
75056 MEETINGS PLANNER
Provides support to the Meetings Manager. Coordinates and ensures all necessary arrangements with hotel, speakers, etc. coincide prior to the meeting. Performs necessary on-site facilitation.
75057 NEW BUSINESS/MEMBERSHIP MANAGER
Plans, directs, analyzes and evaluates membership program. Solicits membership through phone or face-to-face contact, describes the organization’s objectives, costs and benefits.
75058 CUSTOMER SERVICE SUPERVISOR/MANAGER
Directly responsible for the day-to-day supervision of customer service center and mailroom.
75059 CUSTOMER SERVICE REPRESENTATIVE
Provides information to members and nonmembers. Acts as the liaison between membership and the various organization operating division to ensure the proper flow of information. Maintains member records.
75060 MAIL SERVICES MANAGER
Responsible for the handling of all incoming and outgoing mail, maintaining stock room, managing inventory of expendable supplies and arranging for shipping and receiving.
PROGRAM/EDUCATION
75080 PROGRAM DIRECTOR
Responsible for providing strategic leadership and oversight for all aspects of multiple programs and program staff. Develops and manages program budgets. May work with agencies outside the organization (i.e., regulatory agencies). Typically a single incumbent position reporting to a Vice President or directly to the Executive Director.
75081 PROGRAM MANAGER
Responsible for the planning, implementation and daily operations of an individual program. Assists in developing and managing program budgets. May serve as organization representative on task forces and committees. Typically reports to Program Director.
75125 PROGRAM SUPERVISOR/TEAM LEADER
Responsible for direct supervision of program staff including interviewing, hiring and training. Reports to Program Manager.
75063 PROGRAM COORDINATOR
Assists senior program staff with the coordination of one or more programs and related projects. Responsible for implementing program activities as defined by senior program staff. Typically reports to Program Supervisor/Team Leader or Manager.
75044 INFORMATION AND REFERRAL SYSTEMS
COORDINATOR
Develops and implements standards and procedures to link clients to appropriate services and resources.
75133 RESOURCE ASSOCIATE
Offers support to clients by providing needed information, resources, support and benefits available in the organization and community in areas such as health, housing, Medicaid benefits, education, domestic violence, transportation, job search, etc. Collaborates with and conducts outreach to external organizations (schools, transportation companies, state agencies, etc.) to provide resources to clients. Typically requires a high school diploma and two to four years of experience.
75064 OUTREACH ADVOCATE
Responsible for providing advocacy for clients in need through individual and group support, and education. Provides services for all populations and people. Responsible for participating in outreach activities designed to inform the community of issues, and to engage those in need of services. Typically requires a Bachelor’s Degree in Social Work, Counseling, Human Services or related field or equivalent training and work experience.
75082 VOLUNTEER COORDINATOR
Responsible for recruiting, training, and placement of volunteers. Coordinates and staffs special events.
75100 VOLUNTEER DIRECTOR
Designs, develops and implements the programs of service offered in the Volunteer Services Division. Supervises and evaluates all volunteer staff in the implementation of program delivery. Supervises preparation of required budgets and monitors expenditures. Typically requires Master’s Degree and 5 years of administrative experience.
75083 PSYCHOLOGIST - PH.D
Responsible for the operation of a specific unit providing services to special clients and family including children, adults, seniors, developmentally disabled, homeless, abused, hospice, and mental health. May supervise a multi-discipline team. Plans treatment and is responsible for quality assurance in all aspects of treatment. Must be licensed.
75111 PSYCHIATRIST
Provides evaluation, assessment, and follow-up appointments for adult mental health consumers. Responsible for direct service to consumers, as well as consultation to clinical staff. Graduate of an approved medical school and graduate of an approved three-year psychiatric residency program.
75086 LICENSED CLINICAL SOCIAL WORKER (LCSW)
Provides clinical assessment/problem identification, crisis interventions and evaluations for 72-hour holds, individual, family and group therapy and case management. Develops and monitors treatment plans, monitors treatment progress, documents significant interactions, and maintains clinical charts and other reporting data. Requires a Master’s degree in Social Work with licensure.
75088 LICENSED SOCIAL WORKER (LSW)
Provides non-clinical work that may incorporate therapy, case management, administration, and more. Responsible for counseling and helping clients with issues they may be having. Assistance can range from working with individuals to secure a new job, to coordinating rehabilitation programs, and more. Requires a Bachelor's degree in Social Work with licensure.
75087 MSW/MA SOCIAL WORKER – NON LICENSED
Provides clinical assessment/problem identification, crisis interventions and evaluations for 72-hour holds, individual, family and group therapy and case management. Develops and monitors treatment plans, monitors treatment progress, documents significant interactions, and maintains clinical charts and other reporting data. Requires a Master’s degree in Social Work.
75112 MENTAL HEALTH THERAPIST (LPC)
Provides clinical assessment/problem identification, crisis interventions, individual, family and group therapy and case management. Develops and monitors treatment plans, monitors treatment progress, documents significant interactions, and maintains clinical charts and other reporting data. Must be licensed and requires a Master’s degree in a mental health field and typically two years of post graduate experience.
75113 OUTPATIENT SUBSTANCE ABUSE COUNSELOR
Requires Masters degree and CAC certificate. Assesses needs and develops treatment plans, for persons in need of substance abuse therapy and sobriety support. Therapeutic services may include DUI education and/or individual or group counseling. Maintains working relationship with other agencies involved with client program.
75101 VOCATIONAL COUNSELOR
Assesses client skills and experience and determines possible vocational placement. Counsels clients in resume writing, interviewing and employment issues. Seeks out companies to place clients in. May act as a liaison between the client and employer. May complete performance and progress reports. Typically requires 2 to 4 years of college.
PROGRAM/EDUCATION (continued)
75102 VOCATIONAL ASSISTANT
Observes, counsels, assists, and trains clients in performing work duties. May act as a liaison between the client and employer. May complete performance and progress reports. Typically requires 1 to 2 years of college.
75103 CASE MANAGER I
Creates a program and sets goals for client. Works with family members and agencies. Seeks resources for clients. Solves problems and overcomes obstacles in client programs. Completes progress reports. Typically requires 2 to 4 years of college.
75114 CASE MANAGER II
Requires a Master degree. Creates a program and sets goals for client. Works with family members and agencies. Seeks resources for clients. Solves problems and overcomes obstacles in client programs. Completes progress reports.
75089 TEAM LEADER/CASE MANAGER
Supervises Coordinators and/or Counselors. Also functions in role of Coordinator. Typically exempt and requiring a BA.
75090 COORDINATOR
Conducts one-on-one and group work with clients and families in unit and classroom. Typical titles include group living counselor, youth treatment counselor, and direct care worker. Responsible for effective operation of a program function (senior meals, training, youth sports, residential child care). May supervise volunteers to accomplish goals. May perform administrative duties. Does not supervise staff. Typically BA level.
75091 COUNSELOR
Typically deals with one-on-one work in a unit with special population of clients (children, adults, seniors, developmentally disabled, homeless, abused, hospice, and mental health), helping resolve issues and/or giving guidance and help. May occasionally work with a group of clients. Does not supervise staff.
75093 TEACHING ASSISTANT
Deals with one-on-one and group work in classroom only. Staff members employed by the organization to carry out assigned responsibilities under the direction of teachers/social workers in the classroom. May be a 9-month position.
75085 TEACHER
Responsible for education of assigned groups, daily program planning, and direction of teaching assistants in a residential or day treatment school operated by the organization.
75107 LEAD TEACHER
Provides guidance regarding curriculum, teaching methods, materials, student records and tutor concerns. Responsible for the on-site supervision of clerical staff at the center, as well as assessment, placement and instruction of students. Provides training support and general management of volunteers. Typically has a degree in education, or related field, and at least one year of teaching/supervisory experience.
75096 PRESCHOOL DIRECTOR
Licensed per requirements of the State of Colorado.
75097 SCHOOL AGE PROGRAM LEADER
Licensed per requirements of the State of Colorado.
75098 SCHOOL AGE ON-SITE DIRECTOR
Licensed per requirements of the State of Colorado.
75095 CHILD CARE WORKER – NON LICENSED
Provides a safe and caring babysitting environment for infants and toddlers. Provides educational and stimulating activities for the children. This is not a licensed child care worker.
DENTISTRY
75115 DENTAL HYGIENIST
Performs professional dental care in the field of dental hygiene including all related clinical procedures. Performs dental assisting duties and responsibilities under the supervision of the Dental Director and contracted dentists. Requires graduation from an accredited school of dental hygiene and 1-2 years of experience in the dental profession as a dental hygienist.
75116 DENTAL ASSISTANT
Assists in the delivery of dental services. Performs dental assisting duties and responsibilities under the supervision of the Dental Director and contracted dentists.
CLINIC/HEALTH CARE
75117 PHYSICIAN
Responsible for the medical care of patients. Direct hospital inpatient care is not required but close coordination of care with hospital based providers is essential. Medical Degree (MD) or Doctor of Osteopathy (DO) degree from an accredited school of medicine required. Must have active State licensure.
75118 PHYSICIAN ASSISTANT
Requires certification as a Physician Assistant. Assists physicians in a clinic setting. Provides patient care, writes non-narcotic prescriptions, completes clinical assessments and provides treatment.
75134 NURSE PRACTITIONER
Requires certification as a Nurse Practitioner. Assists physicians in a clinic setting. Evaluates, treats, and provides patient care under doctor supervision. May write non-narcotic prescriptions.
75119 CLINIC NURSE MANAGER
Coordinates care and nursing case management services for patients. Manages pharmaceutical and medical supplies. Licensed as RN or LPN.
75013 NURSE, GENERAL
Renders nursing care to patients within an assigned unit. Observes and reports symptoms and conditions of patients. Takes and records temperatures, respiration and pulse. Administers medications. Sets up treatment trays, prepares instruments and other equipment. Assists physician with treatment. Assists with administering specialized therapy. Maintains records reflecting patients’ condition, medication and treatment. Registered Nurse.
75121 CLINIC LICENSED PRACTICAL NURSE
Must be licensed. Renders routine service in patients. Assists Nurses in the care of the more acutely ill. Personnel in this classification have had some formal training, and are permitted to administer medication but are not Graduate Nurses.
CLINIC/HEALTH CARE (continued)
75122 CLINIC MEDICAL ASSISTANT
Assists physicians with physical exams and other procedures as specified by provider. May conduct phlebotomy, venopuncture, EKG’s and pulmonary function tests. Performs ear irrigation and administers shots. Assists doctor with minor surgical procedures or limited scope certification in x-ray.
75123 CLINIC NURSING AIDE - CERTIFIED
Must be certified. Under supervision, performs routine duties in caring for patients. Duties may vary somewhat depending on assigned area. Arranges oxygen equipment, sets up traction devices. Assists physicians with applying casts and braces. Runs errands, changes linen, obtains supplies and keeps nursing and patient area orderly. May also be called Nursing Assistant.
75124 CLINIC CLERK
Performs a variety of clerical duties involved in maintaining patient medical records. Duties include but are not limited to setting up new medical records, filing documents pertaining to the patient record, pulling and distributing medical records, processing medical record releases and preparing files for patient visits. Performs other clerical duties as assigned by management. Typically requires high school diploma or equivalent.
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* New position in this year’s survey.
** Job description and/or title change.
Read job descriptions carefully.
* New position in this year’s survey.
** Job description and/or title change.
Read job descriptions carefully.
* New position in this year’s survey.
** Job description and/or title change.
Read job descriptions carefully.
SUPERVISOR LEVEL DEFINITIONS
TURNOVER DEFINITIONS
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