BAE Automated Systems



BAE Automated Systems

1. Evaluate the implementation of the Denver International Airport Baggage Handling System. What do you think were the top three factors that contributed to the project’s failure? Who do you feel is most at fault for each of these factors? (Which factors would be in your “top 3” list and whom would you hold responsible for them?)

2. What problems occurred during the timeframe when Pena was mayor? Given the constraints he faced when he succeeded Pena in November 1989, what should Mayor Webb have done differently?

3. As DiFonso, what would you have done differently to avoid the problems faced at the end of the case?

4. How should DiFonso respond to Mayor Webb’s decision to impose $12,000 per day penalty and the requirement that BAE assume the $50 million cost of building a conventional tug-and-cart baggage system?

5. Evaluate BAE Automated Systems’ web site.

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