WELCOME TO SUNSHINE HEALTH!

WELCOME TO SUNSHINE HEALTH! Welcome to Sunshine Health! Sunshine Health gives you quality healthcare that is convenient and easy to get. Our main goal is making sure you get high-quality healthcare.

This is your provider directory. The next few pages have information on how to use the directory.

Let us know if you need help understanding this. Interpreter services are provided free of charge to you. This includes sign language. We also have a telephone language line to help with translations. You can call Member Services. The number is 1-866-796-0530 (TDD/TTY 1-800-955-8770).

You can get a current list of Sunshine Health network doctors by calling Member Services at 1-866-796-0530 (TDD/TTY 1-800-955-8770) or using our online Find a Provider Tool or looking at our online Provider Directories on . You can also ask Member Services to mail a copy to you.

EASY TO USE Getting benefits from Sunshine Health is easy. We believe the best way for you to keep good health is to have a good relationship with your family doctor. That is why you pick your own Primary Care Physician (PCP). When you need care, all you have to do is call your PCP for an appointment. Tell them you are covered by Sunshine Health. It's that simple.

CHOOSING YOUR PCP Each eligible family member is asked to choose a PCP from our list. Your PCP has the job of taking care of you and sending you to other doctors when you need them. You can have the entire family see one PCP or each family member may pick a different PCP.

Family members can choose from:

? Pediatricians (they only see children) ? General/Family Practice (they see everyone in your family) ? Internal Medicine (they usually see adults) ? A provider working in a clinic (RHC/FQHC)

If you need help or don't see your doctor on this list, call Member Services at 1-866-796-0530 (TDD/TTY 1-800-955-8770).

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CHOOSING AN OB/GYN Women may pick any OB/GYN doctor from the Sunshine Health Provider Network. This doctor will take care of female healthcare needs without a referral from your doctor. An OB/GYN can help you with pregnancy care, yearly check-ups and any female problems you may have. Call Member Services if you need help. The number is 1-866-796-0530 (TDD/TTY 1-800-955- 8770).

FAMILY PLANNING Sunshine Health members can get family planning services without a referral from their doctor. You can get your services directly from your doctor. You can also go to any family planning clinic that takes your Medicaid form. Call Member Services if you need help choosing a family planning provider. The number is 1-866-796-0530 (TDD/TTY 1-800-955-8770).

ACCESSIBILITY If you use a wheelchair, walker or other aids and need help getting into your doctor's office, call your doctor's office. Call before you get there. This way someone will be ready to help you when you get there. If you would like help talking with your doctor about your special needs, call Member Services at 1-866-796-0530 (TDD/TTY 1-800-955-8770).

TAKING CARE OF YOU AND YOUR FAMILY We want you and your family to make appointments for regular check-ups to help you get well and stay well. Benefits with Sunshine Health include:

? Screenings ? Diagnostic x-rays ? Lab Tests ? Mammograms ? Eye Exams

IF YOU HAVE TO BE HOSPITALIZED If you need to go to the hospital, your PCP or a specialist will admit you to a hospital where he/she is affiliated. The hospitals you would go to are listed in this directory.

REFERRALS TO SPECIALISTS Your PCP MUST coordinate referrals to Specialists, Hospitals, and Ancillary Providers.

IMMEDIATE AND EMERGENCY CARE

If you have a serious illness or injury that needs immediate attention, call your PCP. They know your medical history best. With Sunshine Health, you have access to medical services 24 hours a day, 365 days a year.

In case of a possible life threatening emergency, call 911, or go to the nearest emergency room. If you are put in the hospital, please call or have someone else call Sunshine Health within 48 hours, to let us know of your medical situation.

Some examples of emergencies are:

? Severe pain of any kind ? Change in mental status ? Change in neurological status ? Complications of pregnancy ? Chest pain ? Poisoning ? Acute Allergic Reactions ? Severe Shortness of Breath

? Abdominal pain ? Multiple episodes of vomiting or diarrhea ? Bleeding that won't stop ? Injuries that cause loss of function to a

body part ? Symptoms of substance abuse ? Psychiatric disturbances ? Overdose of medication

FOR ADDITIONAL INFORMATION

If you want to recommend a doctor who is not part of this directory or have any questions, please send them to:

Sunshine Health 1301 International Parkway, Suite 400

Sunrise, FL 33323 1-866-796-0530 (TDD/TTY 1-800-955-8770)

ABOUT THIS DIRECTORY

The following information is collected from the physician's applications during the initial contracting and credentialing process:

? Name ? Gender ? Practice Name ? Office Location ? Phone Numbers ? Languages Specialties ? Acceptance of New Patients ? Handicap Accessibility ? Hospital Affiliation

You can get Board certification information from the American Board of Medical Specialties or the American Osteopathic Association. You can get updated information about specialty certifications by visiting .

For the most up to date information about a provider or hospital, please visit Sunshine Health's website at . You can also call Member Services at 1-866-796-0530 (TDD/TTY 1-800-955- 8770).

The following are abbreviations you will see throughout this directory.

Accreditation:

ABCPO ACR AOA CAP CARF CHAPS CCAC CLIA COLA JCAHO NCQA URAC

American Board for Certification of Prosthetics and Orthotics American College of Radiology American Osteopathic Association College of American Pathologists Commission on Accreditation of Rehabilitation Facilities Community Health Accreditation Program Continuing Care Accreditation Commission Clinical Laboratory Improvement Amendment Certification Commission on Office Laboratory Accreditation Joint Commission on Accreditation of Healthcare Organizations National Committee for Quality Assurance Utilization Review Accreditation Commission Y

Yes or No: Y- Yes N- No

Sunshine Health looks forward to serving your healthcare needs!

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