MINIMUM QUALIFICATIONS CHECKLIST



In addition to answering the questions below regarding your qualifications, please submit a resume and cover letter with your application. Your cover letter should address why you are interested in working at Unity Care NW and describe your experience in a position of this type.

|QUALIFICATIONS |Yes |No |

|Do you have a technical college or certificate degree, or equivalent degree, in a related field? If yes, please | | |

|indicated type of degree/field:       | | |

|Do you have at least one year of supervisory experience? | | |

|Do you have at least one year of call center experience? | | |

|Do you have at least two years’ experience performing medical &/or dental scheduling? | | |

|Do you have any experience in the health care field? If yes, please describe the types of position(s) you held in | | |

|the health care field:       | | |

|Are you competent in computerized practice management systems and other computer software? Please list other | | |

|software in which you are proficient:       | | |

|Do you have proven expert level proficiency using MS Word? | | |

|Do you have proven expert level proficiency using MS Excel? | | |

|Do you have proven expert level proficiency using MS Outlook? | | |

|Are you proficient with office equipment (e.g. copy machines, fax machines, credit card machines, printers, | | |

|telephone systems)? | | |

|Do you have experience with call center monitoring and reporting? | | |

|Do you have experience with collecting & analyzing data? | | |

|Do you have experience leading & managing projects and building teams & activities? | | |

|Are you able to work independently in a fast-paced, medical office environment with frequent interruptions? | | |

|Do you have knowledge of HIPAA confidentiality requirements and can you maintain strict confidentiality with | | |

|sensitive patient and employee information, fostering an ethical work environment? | | |

|Are you able to remain calm & consistent under pressure? | | |

|Can you effectively communicate, verbally and in writing, with all levels of staff, providers, and management? | | |

|Can you communicate effectively and with sensitivity to diverse patient populations served by UCNW? Diverse | | |

|populations include, but are not limited to, those defined by race, ethnicity, language, age, sex, sexual | | |

|orientation, economic standing, disability status, migrant, homelessness, seasonal workers, and the uninsured. | | |

|The Centers for Disease Control and Prevention strongly recommends the following vaccines for healthcare workers: | | |

|Influenza, Measles, Mumps and Rubella (MMR), Varicella (Chickenpox), Tdap (Tetanus, Diphteria, Pertussis) and | | |

|Tuberculosis screening. As a Unity Care NW employee would you agree to follow these CDC recommendations? | | |

|Are you able to perform the essential job duties & responsibilities as listed on the Job Description with or without| | |

|accommodation? Please list exceptions here:      | | |

I hereby certify that all statements made above are true and correct.

     

Signature Date

     

Print Name

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Call Center Supervisor

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