Document and Device Layout at Lab Stations - Colorado



433387553975003903345-6223000Estimated Time: 1 day (may vary per implementation)Audience: Warehouse personnel, Election Officials, Information Technology specialists, and support personnelObjectives: Trainees will practice proper storage, delivery, and maintenance practices for longevity of the hardware components. Trainees will learn how to perform Acceptance and Functionality testing with the polling place hardware. Trainees will also learn how to prepare equipment and supplies for an election, and learn field technician and help desk operator support procedures. An optional module covers in-depth troubleshooting procedures. With knowledge of Verity Support Procedures, local personnel can run full election cycles independently. All of the procedures involved are straightforward and they lend themselves to local modifications.Manuals: Verity Support Procedures Guide, including Troubleshooting GuideOther Materials: Soft copies of all manuals and logs for the implementation, as appropriate for implementation type; Verity Keys and vDrives. Modules: 8Prerequisite: Hands-on experience with voting equipment/Polling Place Operations courseAssessment: Intra-office Training Mock Election with performance assessment rubric.Benefits of Verity: Usability – Verity makes election administration and voting easier, by providing user-friendly tools that reduce complexity and streamline productivity.Modern, intuitive, friendly software design, across the entire suiteInnovative hardware that is easy to store, transport, set up and operate.Usable, plain language ballot design and reporting.Adaptability – Verity is designed to support any kind of election (in-person voting, by-mail voting, convenience voting etc.), and to be flexible enough to change as your needs change.Election management (Verity Election Office) + voting system (Verity Voting) is a unique “ecosystem” approach that can respond to legislative changes and support new apps over the long term.Modular parts allow Hart to convert Verity devices from electronic to paper and back, as your jurisdiction’s needs evolve.Transparency – Verity provides for open, secure and easily auditable elections.Store images from Verity Scan scanning devices.Robust filters to print and export ballot images from Verity Central, with adjudication notes, if desired.Built-in Auditing Dashboard in Verity Count, to export Cast Vote Record data according to your specific, customized desires.Usable, easy-to-read plain language audit reports from every software application.Easy, efficient methods to validate software on voting devices and desktop workstations.DAY 1Module 1: System Overview, Security & Safeguards (Timing: 15 minutes)Teaching Method for this Module: Presentation onlyIntroduction: greetings; use of “Parking Lot” for questionsSurvey class (show of hands) to identify experience levels of traineesSupport Procedures Guide overviewCourse ObjectivesVerity Security FeaturesBenefits of VeritySystem overview (per local implementation)System componentsImportant safeguards and safety warningsNo ExerciseModule 2: Storage & Delivery Procedures (Timing: 15 minutes)Teaching Method for this Module: Presentation onlyEquipment specificationsEquipment environmental standardsOperating temperatureStorage temperatureOperating humidityStorage humidityPower requirementsStorage best practicesPower supply in the storage locationThermal paper storageTransport and Delivery best practicesNo ExerciseModule 3: Functionality & Acceptance Testing (Timing: 1 hour)Teaching Method for this Module: Presentation and hands-onTesting definitionsFunctionality testAcceptance testLogic and Accuracy testFunctionality Test checklist & proceduresTesting the touch screenTesting the Access controllerTesting the thermal printerTesting the laser printerTesting the Verity ScanChecking the system batteryAcceptance Testing suppliesAcceptance Test checklistsTouch WriterScanAdditional Acceptance Test proceduresVerifying software versionsChecking/setting device clocksPerforming inventory and recording serial numbersExercise 3.1: Break class into groups. Perform a functionality test.Exercise 3.2: Check device reports and verify software versions.Module 4: Preventative Maintenance procedures (Timing: 45 minutes)Teaching Method for this Module: Presentation and hands-on Preventative Maintenance cyclesPreventative maintenance steps for Verity devicesCleaning touch screen displaysCleaning Verity Scan scannersTesting and calibrating touch screensSetting Scan alert levelTesting and calibrating Verity ScanTesting and charging system batteriesReplacing Tablet CMOS batterySetting device clocksOther device maintenanceHigh-speed scanners Ballot printersRMA stepsCreating a Return Materials Authorization (RMA) ticket with Hart SupportChain of custody formsTesting equipment upon return receiptExercise 4.1: Break class into groups. Clean and calibrate touch screensExercise 4.2: Clean and calibrate a Verity ScanExercise 4.3: Set a device clock and adjust a Scan alert levelExercise 4.4: Remove and test a system batteryModule 5a: Polling Place Operations Review (Timing: 20-45 minutes)Teaching Method for this Module: Presentation and demonstrationReview: Polling place planningReview: Touch Writer with Access set up, opening polls, closing pollsReview: Scan set up, opening polls, closing pollsNo ExerciseBreak for Lunch (1 hour)Break down/ predefine all equipment, if necessary, and prepare for Mock ElectionModule 5b: Election Preparation Procedures (Timing: 30 minutes)Teaching Method for this Module: Presentation onlyElection Preparation ChecklistBallot printersUPS devicesIdentifying equipment needsChecking polling place suppliesLogs, Labels and DocumentationPolling Place layout plansThermal paperPaper and supplies for ballot printersHardware inventoryBattery packsPower bricks and cordsHeadphonesTactile switchesPrinter cablesExtension cordsUPS devicesNo ExerciseModule 5c: Election Predefinition (Timing: 30 minutes)Teaching Method for this Module: Presentation onlyMaterials neededInstalling vDrivesPredefining proceduresPrinting Configuration Readiness reportsDO NOT OPEN POLLSExercise 5.1 Break class into groups. Each group prepares one set of equipment for the polling place using the pre-election checklist. Vote the equipment. Module 6: Election Support Procedures (Timing: 15 minutes)Teaching Method for this Module: Presentation onlyField Technician Responsibilities and TrainingField Technician Equipment ListDocumentationHardwareHelp Desk Responsibilities and Training guidelinesHelp Desk Equipment ListDocumentationHardwareField Technician and Help Desk logsHart Customer Support Center (CSC)Polling Place Security RecommendationsElection Night best practicesChain of custodyvDrive processingPost-election proceduresNo ExerciseModule 7: Troubleshooting Procedures (Timing: 2 hours/variable)Teaching Method for this Module: Presentation and hands-onSystematic Approach to TroubleshootingUsing the troubleshooting guideTroubleshooting topicsChecking AC power and connectionsChecking battery power and connectionDeactivating access codesHeadphonesThermal printer problemsRestarting voting devicesReplacing equipmentExercise 7.1: Equipment troubleshooting exercises. A minimum of two hours of hands-on with each troubleshooting situation listed in the guide, troubleshooting responsibilities and techniques, and an exam as appropriate to the implementation.Module 8: Review and Conclusion (Timing: 30 minutes/variable)Teaching Method: Presentation and discussionReviewStorage & Delivery ProceduresFunctionality & Acceptance TestingPreventative MaintenanceElection preparation and predefinitionElection support proceduresTroubleshootingParking Lot Questions and Q&AAssessmentPerformance Assessment: Verity Training Mock ElectionConsult Mock Election AgendaConducted only after all training courses completedAfter Class ResponsibilitiesRestore vDrives and prepare equipment for the next class.File sign-in sheet in the envelope.File evaluations in the envelope.Pick up trash and tidy up room.Set out materials for the next class.Make certain equipment is secure.Support ProceduresEquipment ListHardwareItemQuantityRatioNotesVerity Scan1: Lab station and 1 for presentationVerity Touch Writer1: Lab station and 1 for presentationvDrives2:Voting Device plus sparesSet up with Training ElectionVerity Key1: Lab station and 1 for presentationSet up for Training ElectionVerity Touch Writer Ballot Printer1: Lab station and 1 for presentationVerity Scan Ballot Box1: Lab station and 1 for presentationVerity Touch Writer Booth1: Lab station and 1 for presentationVerity Battery packs1:Voting DeviceHeadphones/Jelly Switches1: Lab station and 1 for presentationPower strip(s)/Surge protectors/UPS devices1:Lab station, 1: presentation station, and 1: projector/laptopExtension Cords1:lab station and 1 for presentation tablePresentation Laptop1DocumentationItemQuantityRatioNotesSupport Procedures Course Pack1Support Procedures Guide1:1Polling Place Operations Guide1:1As appropriate for specific implementationMarked Ballots~50-100Blank Ballot Stock? ream: Lab stationVoter Instruction flyersSamplesReconciliation Logs2:Lab stationSpoiled Ballot Logs2:Lab stationBallot and Seal Certificates2:Lab stationTroubleshooting Logs1:1Help Desk Call Log1:1Equipment Chain of Custody form1:1Out of Service Equipment tags1-2:Lab stationAcceptance test logs1:Lab stationFull sets as appropriate for implementationvDrive Tracking Log1:Lab station(samples)Daily Reports envelopes1:Lab stationSign-in Sheet1:classTraining Evaluation forms1:1Nondisclosure agreements1:1MiscellaneousMiscellaneousItemQuantityRatioNotesIsopropyl wipes1 packScanner test sheets1: Lab station and 1 for presentationScanner calibration sheets (set)1: Lab station and 1 for presentationScanner gap gauge1Device battery charger1As appropriate for implementationPens1:1Clipboard(s)1Screwdriver(s)1Laser Pointer1LCD Projector1Presentation Screen1Device Security Seals1Demonstration onlyvDrive Labels1Polling Place I.D. List1Device Passwords List1Thermal paper rolls1:Device plus sparesBallot Box/Voting Device Keys1 full set: lab station and 1 for presentationDocument and Device Layout at Lab StationsSuggested Classroom LayoutSUPPORT PROCEDURES COURSETrainers: 1Jurisdiction Personnel: 1, if applicableTrainees: Will vary, usually 20-25 maxTime allotted per session: 4-6 hours (will vary)Hart Responsibilities for materials/equipment on site (if class taught by Hart representative):LCD projector (if not available on site)laptop for presentationlaser pointerSign-in SheetTraining Evaluation formsNondisclosure agreementsSupport Procedures Course PackCOUNTY/SITE IS RESPONSIBLE FOR ALL OTHER MATERIALS/EQUIPMENT ................
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