Digital Banking and FinTech: Challenges and Threats for the Banking System
1 Preferred channel for opening an buy a simple product (e.g., Current accounts, savings accounts, credit card) 2 Contact center, broker / agent 34 51 68 2012 2016 2020F 23 38 9 55 11 11 49 2020F 66 2016 32 2012 Survey results. Percent of simple products sales1 Digital and remote will take over branches as main channels for banking product ... ................
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