SAP SuccessFactors



The SuccessFactors implementation project requires the coordination of several resources across the organization. The following is a typical time commitment from a customer team. Your team’s actual time allocation may vary based on the project’s needs.

Customer Team

|Resource |Accountabilities |Typical Time Required |

|Project Sponsor |Champion project and validate decisions |2-4 hours per month during project |

| |Provide resources to support project | |

|Project Manager |Coordinate overall project |1-3 days per week during project |

| |Serve as interface between customer and vendor organizations | |

| |Coordinate resources across customer organization | |

| |Obtain and provide information, data decisions, and approvals | |

| |Help resolve project issues and escalate within customer organization | |

| |Facilitate on-site meetings | |

| |Review and approve all vendor plans, documentation, and deliverables | |

| |Coordinate customer technical activities | |

|Technical Resource |Understand HRIS data and processes |20-60 hours over the course of the |

| |Coordinate the data import file creation/data integration development and testing |project |

| |Coordinate application access and file transfer | |

|Functional/Business Resource |Provide subject matter expertise on business process or HCM direction |1-2 days per week |

| |Define/redesign process and workflow | |

| |Test the configured system and validate the business processes | |

|Line of Business |Provide input/validation to process design |10-20 hours for each participant over |

|Representative |Participate in system and integration testing |the course of the project |

|Training Resource |Define and develop user training approach and materials |20-60 hours over the course of the |

| |Coordinate training activities |project (varies depending on the |

| |Deliver end-user training |approach) |

The following table includes the project roles and responsibilities for the SuccessFactors and customer team as defined in our professional services standard Statement of Work. For questions on any of the roles or responsibilities, please direct them to your practice manager or assigned professional services consultant.

|Tasks |SuccessFactors Role |Customer Role |

|System Configuration |Load test users |Assign test users to team members |

| |Configure the system per customer requirements |Review and test all aspects of system configuration and request|

| | |needed changes |

| |Revise configuration to incorporate customer feedbacks after |Sign-off on configuration |

| |reviewing configured system (up to three iterations) | |

|Technical |Provide browser requirements |Ensure desktops meet requirements |

| |Provide employee data file specifications and sample file |Create employee data file |

| |Provide information on alternative upload processes (FTP, |Determine frequency and configure upload process |

| |SOAP, integration middleware) | |

| |Provide Single Sign-On (SSO) options |Configure SSO on customer network side (if desired) |

| |Discuss options for testing of SPAM filters with |Test email process internally |

| |SuccessFactors emails | |

| | |Ensure appropriate internet connectivity is available to |

| | |end-users |

|Communications |Provide sample communication plans |Develop communication strategy and plan |

| | |Draft and deliver all communications |

|Training |Provide materials that describe various training strategies |Review previous HCM system training experience |

| |and options | |

| |Provide examples of end-user training materials |Develop end-user training materials |

| |Conduct train-the-trainer session |Facilitate end-user training |

| |Conduct admin training (register on customer community site) |Attend admin training |

| |Conduct report training (register on customer community site) |Attend report training |

|Testing |Describe various testing strategies |Develop test plan |

| |Provide sample test scripts |Develop test scripts |

| |Modify system as needed |Test the system and describe needed changes |

| |Lock down system |Obtain sponsor and line of business agreement and approval of |

| | |end-user testing |

|Go Live |Introduce customer to the Customer Success Team |Identify support process |

| |Assist customer with initial launch activities or processes |Perform initial launch communications and system |

| | |administration activities |

| |Monitor system performance |Provide feedback on system |

|Post-Implementation |Send Customer Satisfaction Survey (CSS) |Complete CSS |

| |Provide quarterly product release updates via customer |Review product release updates and ask Customer Success Team to|

| |community site |implement desired new features |

| |Provide access to product resources, product specific |Join and participate in the customer community |

| |discussion groups and user groups via customer community site | |

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