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Client Name (000) 000-0000 or (000) 333-0000

000 Resume Drive - Raleigh, NC 00000 j000000@

CAREER OBJECTIVE

Seeking a challenging career position where expertise in delivering customer service training programs, dynamic communication skills, and willingness to travel to client sites will be effectively applied towards implementing organizational development programs.

PROFESSIONAL EXPERIENCE

Rex Hospital - Raleigh, NC 1976-2004

Volunteer Coordinator (1993-2004)

• Promoted to direct the proactive recruitment, hiring, training, coordination, and performance evaluation of 1.2K volunteer team members.

• Planned, designed and executed strategic program development initiatives to effectively address volunteer staffing needs and optimize human resources.

• Applied effective communication skills towards creating and delivering productive educational programs for volunteer team development.

• Concurrently oversaw operations of hospital Gift Shop, demonstrating exceptional organizational, multitasking and time management skills.

Recruitment/Retention Specialist (1986-1993)

• Relied upon to fulfill hospital nursing and technical staffing needs by traveling to target markets to recruit and interview qualified personnel.

• Developed and delivered career opportunity presentations to college and high school student in order to generate additional staffing resources.

• Conducted weekly customer service orientation and training programs for new employees to ensure clear understanding of goals, mission, policies and procedures, and facilitate quality client servicing.

• Held exit interviews, gathering critical data for identifying and developing proactive employee retention programs.

Nursing Financial Manager (1976-1986)

• Resourcefully and cost effectively developed budgets to support nursing division operations.

• Effectively planned and coordinated all staff training and travel.

EDUCATION

Business Degree, Wake Technical College

COMMUNITY ACTIVITIES

• Customer Service Trainer, Local Organizations

• President, North Carolina Calligraphers Guild, 1990-2003

• President, Wake County Retired Senior Volunteer Program

• Entertainment Coordinator, Retired Senior Volunteer Program - Raleigh

• Committee Member/Volunteer, Open Door Clinic in Raleigh (free clinic serving the indigent)

• Founder, Renal Cell Carcinoma Family Survivors Support Group

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