Property Management Officer Job Specification



3105150-49911000Director of Housing ServicesJob DescriptionDepartment: Executive TeamResponsible to: Chief Executive Responsible for: Core Housing Management services, Supported Housing, Private Sector Leasing, The Mill, Nu Life and other key tenant services.Hours of work: 35 hours per weekJob purposeTo provide strategic direction and leadership for the delivery of Housing Services - delivering excellent services in compliance with relevant regulation and legislation. To be an effective member of the Executive team, working collaboratively with the Chief Executive, Board and colleagues on all matters of corporate strategy to ensure Cadwyn is a sustainable, ambitious, dynamic and successful organisation.To lead, empower and inspire a team of managers responsible for Housing Management, Supported Housing and other key tenant services.Key Responsibilities:Lead and develop the strategic priorities and plans for Housing Services functions, ensuring excellent customer service, achievement of plans and targets, delivering a comprehensive and expanding range of services to meet identified needs and aspirations, and reporting to the Chief Executive and Board on strategic directionDeliver effective consultation with tenants and other stakeholders enabling participation, influence and scrutiny in all services which affect themAssess and review local housing needs in order to develop and communicate policy and best practice on present and future customer needsEnable innovation through monitoring and reviewing all housing services to ensure that they are effective and responsive whilst meeting the demands and aspirations of customers, and services, deliver value for money and are compliant with best practice, regulatory and statutory requirementsWork in partnership with internal and external customers to ensure that the housing services we provide are implemented on time and within budget, and that we continually strive to meet customer aspirationsPlan and deliver cost effective services to current and future customers, delivering a comprehensive and expanding range of services to meet customer needs and aspirations in the context of market demandLead and inspire change and a performance related customer focussed culture across the Housing Services teams ensuring dynamic services and the highest standards of customer careWork with others to develop strategic priorities and plans which will deliver and promote tenant empowerment, community engagement and community development to enrich and transform our communitiesWork with others to deliver our Asset Management Strategy, and to establish Cadwyn as a key player in transforming local areas through investment, development and regeneration initiativesEnsure that Supported Housing Services continue to be successful and are delivered to the highest possible standards, to create innovative solutions that empower service-user independenceRepresent and promote Cadwyn to key stakeholders and partnering organisations and co-ordinate other members of the Executive Team in this activityEstablish close working relationships with senior staff of local authorities and voluntary/partnering organisations with responsibility for strategies, in order to identify new projects and activities and promote Cadwyn as a housing association of first choiceEnsure teams are skilled, resourced and trained to a suitable level to deliver agreed targets for tenant services; identify any gaps in learning or skills within teams and arrange necessary training / learning. Encourage staff to share knowledge and experience to develop well rounded and confident team membersClosely monitor work of staff to ensure a high standard of service is providedEnsure health and safety, sustainability and efficiency issues are managed and maintained to an appropriate standardContribute to the corporate management, development and continuous improvement of CadwynEnsure all work is carried out in line with Cadwyn’s values – including placing people at the heart of our workNote – no job description can cover every issue which may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this document. ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download