Position Description:



Position Description:

Director of Member Services

Purpose:

The role of the Director of Member Services is to provide leadership and planning in areas of program management. To lead and assist with services which support key strategic goals or initiatives as directed by the President and Board.

Responsibilities:

Under the direction of the President of the Board of Directors, the Member Services Director’s responsibilities include:

1. Provide leadership for the promotion, coordination and implementation of the Standardized Volunteer Opinion Survey (SVOS) for the hospital sector in Ontario and other potential sectors.

2. Provide leadership and oversight of the Mentoring program

3. Develop and implement strategic plan for growth of new members

4. Promote the benefits of PAVRO to others in the field of volunteer management

5. Coordinate, manage, track and evaluate all membership activities for new members. Review and evaluate feedback from exiting members.

6. Respond to requests for information from potential members

7. Develop and implement membership plans for retention of current members and growth of new ones

8. Ensure membership lists are updated on a regular basis

9. Coordinate, manage, track and evaluate all membership renewal activities, including new member, renewal and potential members

10. Respond to requests for information from members

11. Offer member benefits aligned with professional organizations, such as OHA and VMPC, with regular dialogue to develop external partnerships.

12. Assist with recruitment, interviews and keeping track of volunteer hours of volunteers or committee volunteers responsible to the Director of Services

13. Complete/respond to any responsibilities associated with being a Board member (attending, preparing for, and participating in meetings/conference/AGM/retreat; financial accountability and management of portfolio budget; reports; updating website information; policies; promoting PAVRO; recruiting potential Board/Committee members; etc.)

Experience/Skills Required:

• A minimum of five years’ experience managing or leading a volunteer program(s).

• Strong belief in PAVRO’s mission, vision and values; able to articulate them

• Experience in project management is an asset

• Ability to collaborate with others

• Excellent leadership skills and an interest in innovation and best practice

• Demonstrated ability to work independently and follow through with assigned projects and responsibilities

• Excellent interpersonal and organizational skills as well as excellent communication skills (written and oral) including public speaking

• Knowledge of the broader community impacting volunteerism and effective volunteer engagement

• Flexibility and patience

Terms:

The Director of Services is elected for a two year term. An average time commitment of 4 hours per week is expected, with additional time required when a deadline or other special activity occurs.

Code of Conduct

All Board members must agree to the following:

● I will perform my duties responsibly and impartially to the standards set out by

PAVRO in a manner that would bear public scrutiny.

● I agree to declare any real, apparent or perceived conflict of interest in matters which

may result in financial gain or personal benefit.

● I further agree to maintain the confidentiality of any proprietary or privileged

information to which I have access, both during and after my term on the Board of

Directors. This information may include contracts, financial information, membership

lists, staffing or personnel documentation and/or discussions about PAVRO business.

Benefits:

• Opportunity to gain a keen understanding of current happenings in the profession and broader voluntary sector.

• Opportunity to network and work closely with leaders in volunteer management from across the province

• Opportunity to have broad input and impact on behalf of PAVRO and the profession

• Opportunity to develop hands on experience with a standardized survey tool, survey coordination, reporting and analysis

• Opportunity to develop leadership skills

• Opportunity to help find/develop real solutions

• An opportunity to develop/enhance leadership experience and be part of a team dedicated to excellence and best practice in the engagement of volunteers.

• Reimbursement for travel expenses and long-distance phone charges (as per existing policies).

Created: March 6, 2013 Revised: February 2017

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