Operations Manager PMF - UBC Sauder School of Business

Operations Manager ? Property Management

Our client is a Vancouver based, property management company that manages a range of residential properties in the Greater Vancouver Area. Their services are tailored to meet client's needs, with a long-term focus on the sustainability of the buildings. Due to growth, they have an immediate need for an Operations Manager to oversee their Property and Operations teams. This is a great opportunity for a respectful, proactive individual with a collaborative working style. As part of the management team, you will assume responsibility for the overall management of internal and external property staff, tenant and client relations and building operations, in support of optimizing clients' asset values.

There are many exciting components to this role which include, but are not limited, to the following areas:

Operations:

Oversees properties' operations including working with the General Manager to include ongoing training and coaching on

specific issues, e.g., personnel or tenant matters, expenditures, or compliance with regulatory requirements

Develops, implements, and evaluates comprehensive preventative maintenance programs, Develops annual operating budgets and monitors operational expenses on a regular basis and implements strategies to

ensure expenditures remain within prescribed budgets

Manages service contract negotiations, and implements purchasing and expense control strategies to help them to stay

competitive within the market

Oversees in-house janitorial services and maintenance techs Takes responsibility for the overall direction, coordination, and evaluation of the properties/sites. Carries out supervisory

responsibilities in accordance with the organization's policies and applicable laws Manages tenant improvement projects and building renovation projects to ensure completions are on time and on budget and in accordance with their construction guidelines and standards, and

Working in close collaboration with the General Manager, is responsible for the financial performance of the properties.

Reviews, analyzes, interprets, and summarizes annual operating budgets, monthly financial and progress reports and annual audited financial statements for all projects related to Property Management. Implements and oversees systems for cost control.

Property Management

Facilitates and coordinates on-going professional communications with clients to ensure service requests are responded

to in accordance with best practices and that all tenant's activities are carried out in compliance with lease agreements and in the best interests of the properties

Ensures all agreements and documents are in compliance with rules and regulations outlined by other entities (such as

CMHC, BC Housing, Federal and Municipal Governments etc.)

Plays a key leadership role in combining sound property management principles with a commitment to providing

supportive services to property and operations managers and staff and collaborates with General Manager to assure this connection

In conjunction with property management staff, responsible for assuring excellent physical condition of the properties Compiles, prepares and presents the delivery of written and/or oral reports to General Manager and Board of Directors, of

each managed project/property, and

Overall responsibility for ensuring that projects developed and and/or managed remain fiscally sound, affordable and well-

maintained, and that they feature a comprehensive tenant services component.

Business Development/Marketing and Sales

Participates in formulating and administering company policies and developing long-range goals and objectives Collaborates with the General Manager on new project development activity and client portfolio refinancing. For new

projects, assisting with the management contracts, initial budgets, and site planning for optimal long-term property performance, and

Works with the General Manager and Leasing Agent on the implementation of marketing and leasing efforts Researches, investigates, analyzes affordable housing management industry trends and developments, and in

accordance with these trends/developments, prepares forecasts, action plans and recommendations for the company, and

Negotiates, executes and evaluates new/existing property management contracts ensuring proper staffing, funding,

building/equipment safety and regulatory compliance

Human Resources

Participates in formulating and administering company policies and developing long-range goals and objectives. Collaborates with the General Manager to ensure fairness and equity in Property Management employees' compensation

and adherence to other personnel policies and procedures

Hiring of in-house janitorial services and maintenance techs As a key member of the management team, assist other departments in the overall management of the clients' real estate

investment portfolio, and

Responsibilities include interviewing, hiring, and supervising the training of employees; planning, assigning, and directing

work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications:

5 - 7 years experience in building operations and property management of residential properties, coupled with at least 3

years supervisory/management experience preferably in a non profit and/or co-op housing environment.

Proven ability to direct department activities; lead by example; formulate and execute company-wide goals and objectives

and assess achievement

Good knowledge of the affordable housing industry and applicable federal, municipal and local government regulations Excellent verbal and written communication skills and ability to maintain productive, long term relations with the clients,

the tenants, trades and suppliers

Thorough knowledge of general maintenance procedures, budgeting principles, HVAC/electrical/mechanical systems and

life-cycle costing

Proven leadership and mentoring abilities Leading with respect and consideration of all team members ideas and input Good organizational skills and ability to work efficiently under pressure to manage multiple tasks and prioritize for

completion

Confident financial background and attention to detail to prepare, forecast, review, evaluate and interpret various reports

and studies, e.g., monthly progress reports, cost analyses, etc.

Ability to define problems, collect data, establish facts, and draw valid conclusions

Preferred Qualifications include:

Completion or Enrollment of CPM, ARM or RPA designation or equivalent professional education Computer proficiency, particularly MS Office, (Excel, Word) and specialized programs such as Spectra, and A real estate license would be an asset.

A very competitive package is being offered. For more information and to be considered for the position please forward your resume in WORD format to sk@kendrickrecruiting.ca

Kendrick Recruiting Ltd. thanks all applicants in advance, however only those meeting the criteria will be contacted.

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