Common issues and resolutions



Connection Information for morning (9-11:30) and afternoon (2:30-4)Please read this important information about the Mediasite broadcast for the Minnesota Positive Behavioral Interventions and Supports (PBIS) Gathering on Friday, February 10, 2017.Visit the MDE Special Education Division Mediasite streaming video site to view the teleconference. The teleconference should download automatically.To ask a question, click on the dialogue balloon icon in the Mediasite player. Include your full email address so we can respond directly to your concern.Copies of available meeting materials can be downloaded before and during the meeting. Click on the link icon in the Mediasite player window and use the links that mon issues and resolutionsSafari 7.0 and 6.1 browsers include a feature called Safari Power Saver, which is intended to disable plug-ins in order to conserve battery power. When hovering over the video window of a presentation, there should be an icon that appears which you can click on in order to allow the plug-in on that webpage. However, we have seen cases where this icon does not appear properly. If this happens, you must disable Power Saver completely in order to allow the plug-in to run. To disable the Power Saver function, enter Safari Preferences, go to the Advanced tab, and uncheck the box to "Stop plug-ins to save power". Reload the webpage containing the Mediasite presentation and it should play properly.Newer versions of Microsoft Internet Explorer may require Compatibility Mode activated to view the broadcast.Some Mac users have problems viewing Mediasite programs and others do not. We recommend using a PC rather than a Mac to avoid any last-minute issues.To avoid audio and video problems, use a “hard-wired” Internet connection to view live broadcasts.For intermittent audio and video issues, particularly with PowerPoint slides advancing, refresh your browser window and/or disconnect and reconnect to the broadcast.Note the following requirements for viewing Mediasite broadcasts on a Windows system:Microsoft Windows Server 2008 (requires the Desktop Experience), Windows 8, Windows 7, Windows Vista.Microsoft Internet Explorer 7.0 or later (but see above for information on Compatibility Mode), Firefox 3.6 or later.Windows Media Player 9.0 or later.Microsoft Silverlight 5.0 or later.Broadband Internet connection.Test your system and Internet connection by visiting the Sonic Foundry website before signing on.Before the broadcast, contact Doug Gray at 651-582-8281 with your technical questions. On the day of the broadcast, email or use the Mediasite Ask a Question function through the dialogue balloon on the Mediasite player.Connection Instructions for Strand 1Topic: PBS Gathering Strand 1Date and Time:Friday, February 10, 2017 12:45 pm, Central Standard Time (Chicago, GMT-06:00)Event address for attendees:? conference information-------------------------------------------------------US Toll Free:?+1 866 282 7366US Toll:?+1 210 606 9466Global call-in numbers:? dialing restrictions:? code: 746 749 907 you need technical support for Strand 1, please contact Anab Gulaid at gula0021@umn.eduConnection Information for Strand 2Topic: MNPBS Gathering Strand 2 (6-21)?Date: Friday, February 10, 2017?Time: 12:45 pm, Central Standard Time (Chicago, GMT-06:00)?Meeting number: 596 385 532?Meeting password: (This meeting does not require a password.)?Please click the link below to see more information about the meeting, including its agenda, or to join the meeting.?Web conference link:? conference information: Provide your phone number when you join the meeting to receive a call back. Alternatively, you can call:?Call-in toll-free number:?1-888-7425095??(US/Canada)?Call-in number:?1-619-3773319??(US/Canada)?Show global numbers:? Code: 369 252 4561?If you need MeetingCenter technical support, please call?1-800-508-8758?or?1-706-634-4551?or email?mcsupport@.Connection Information for Strand 3Visit the MDE Special Education Division Mediasite streaming video site to view the teleconference. The teleconference should download automatically. ................
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