(to be signed by the Chairman, CEO, Human Resources ...



TENDER NO. Q080480Provision of Online Payment Service for MTR Mobile and Related WebsitesTechnical Pre-qualification QuestionnaireMTR CORPORATION LIMITEDAll rights including, without limitation, intellectual property rights in and to this document and any information contained in this document are proprietary and are solely and absolutely owned by MTR Corporation Limited. The document and any information contained in the document are strictly confidential and must not be used, disclosed, transmitted, copied, printed or otherwise disseminated without the prior written consent of MTR Corporation Limited. Violators shall be subject to legal sanctions such as an injunction order and shall be held liable for any damages, losses, costs and expenses incurred by MTR Corporation Limited.The information is given for general reference. Whilst every care has been taken in preparing these documents, no warranty or representation is given, or implied as to the accuracy or correctness of any of the contents. Readers shall consult their own advisors to satisfy themselves on all matters relating to such information. 44100751143000Prequalification Questionnaire for Prospective ContractorsGENERAL INSTRUCTIONThe responses to Section 4 below by applicants for prequalification shall provide complete, true, accurate and up to date information required to enable the MTR Corporation Limited (the Corporation) to prequalify a company (the Applicant) to tender for the Contract(s) as described in the Prequalification Questionnaire.When completing this Prequalification Questionnaire, Applicants shall be aware of the following conditions:The Corporation shall treat all responses in this Prequalification Questionnaire as confidential and undertakes not to disclose the responses to others (with the exception of the Corporation's financial, legal and insurance advisors and the Government of Hong Kong Special Administrative Region, as appropriate, during the prequalification and the tender assessment period).Completion of the Prequalification Questionnaire shall not bind the Corporation to invite an Applicant to submit a tender and no reasons shall be given for the exclusion of unsuccessful Applicants.The composition of the list of tenderers shall rest entirely with the Corporation and its decisions shall be final.In the event that the applicant has or may have a conflict of interest which may affect its judgment in relation to the contract or its ability to properly discharge the works or services to be delivered (including dealings with third parties), then the applicant shall immediately notify the Corporation as to the nature of the conflict or potential conflict of interest and thereafter shall discuss and agree with the Corporation what action is necessary to resolve the conflict.The Applicant shall not, and shall ensure that its directors, employees, agents and subcontractors shall not, offer or give any advantage as defined in the Prevention of Bribery Ordinance (Cap. 201) to any employee or agent of MTRCL. Any breach of or non-compliance of this condition by the Applicant shall, without affecting its liability for such breach or non-compliance, result in its application not being considered.INTRODUCTION Along with the digital transformation journey, on top of the existing online purchase platforms for various products or service, the MTR Corporation Limited (“Corporation”) is planning to have more new ticket types or merchandise available for sale online on its websites and/or mobile app (“MTR Mobile”) coming forward. The Corporation is exploring to invite qualified companies to express their interest in tendering for the provision of payment services (“Service”) for MTR online purchase via MTR Mobile and related websites.SCOPE OF SERVICE The Corporation invites the e-Payment solution provider (the “Contractor”) to provide the Service under the following service packages:PackageDescriptionPackage AA total online payment services solution (include both payment gateway and acquiring services) for online purchase made via MTR Mobile, related MTR websites or IVRS of designated ticket products, merchandise or online purchase platforms defined by the Corporation. The Contractor is required to interface with the designated storefront developed or managed by the Corporation or a third party.Package BAcquiring service only for online purchase made via MTR Mobile, related MTR websites or IVRS of designated ticket products, merchandise or online purchase platforms defined by the Corporation. The Contractor is required to interface with the designated payment gateway appointed by the Corporation. The coverage of payment gateway service includes real-time payment authorization, real-time payment transaction processing, payment settlement, revenue reconciliation, reporting, security and fraud management for the specified systems of MTR Mobile and MTR related websites. The Contractor shall work with the Corporation or its appointed vendor to agree the details of payment interface(s) and payment process flow, then undertake all necessary interface works and tests for the interfacing, connection and delivery of the Service as required. The Corporation may request to include more ticket products, merchandise or online purchase platforms under this Contract or change the service package of individual platform subject to the discretion of the Corporation with advance notification to the Contractor. Accepted Payment SchemesThe Service is expected to cover the major accepted payment schemes including Credit/ Debit Card (Visa, Master, Unionpay), Apple Pay, Google Pay, Wechat Pay and Alipay. It is preferred if the Contractor has the ability to extend the payment gateway or acquiring service of other major card payments (e.g. JCB, Discover/ Diners Club, AMEX, etc.) and other payment card types (e.g. pre-paid cards) to cope with the future needs of the Corporation. Requirements on online payment experience The Contractor shall have solid experience on system integration with online payment services and exceptional handling for payment transactions.The Contractor shall provide at least 2 past relevant projects with named payment service provider(s) and merchant(s) for reference.The Contractor should support payment page with user interface that are designed for both website format or mobile phone formatThe Contractor should support customisation on the payment page to fit the design and layout of MTR online website and MTR mobile appThe Contractor should support storing customer payment information for future purchase, so that customer doesn’t need to enter the payment info (e.g. credit card number) every time when making purchase through MTR platform. The stored payment information of customer should be able to be modified by customer when needed.Highlights of technical and engineering requirements The screen/page navigation of the system shall not take more than 3 seconds in response. The Contractor shall provide unique transaction number to identify/track the payment transaction and its status. The Contractor shall provide quarterly report for the compliance of latest PCI SSC requirements.The Contractor shall provide report(s) for end-users to reconcile the transaction settlement for all payment status in the next calendar date. Contract Period The Contract Period shall be tentatively 5 years on a non-exclusive basis, with an option to renew for another 5 years to be exercised at sole discretion of the Corporation.Upon the award of tender, the online purchase platforms will be scheduled for rollout or switchover system-by-system subject to the discretion of the Corporation. The tentative rollout date for the Service of the first ticket product or online purchase platform is expected to be 2021/ 2022. INFORMATION TO BE SUBMITTEDPotential tenderers who are interested in tendering for the Contract shall provide the following information for assessment by the Corporation. Failure to provide complete or part of the requested information may limit the assessment of the potential tenderer’s capability where and may lead to an unsatisfactory result in the pre-qualification assessment. Only qualified companies will be invited to submit tenders. Company and Previous Project BackgroundThe following information and details in support thereof shall be provided: - Company profile;Audited accounts covering the three years prior to the date set for submission. A history of projects similar to this Contract; Proof of qualifications to provide payment gateway and/ or acquiring Service for major card schemes including but not limited to VISA, MasterCard, UnionPay, Apple Pay, Google Pay, Wechat Pay, Alipay online; Scope and scale of the online payment service undertaken by the company (in terms of market share, turnover and transaction volume daily);A list of projects undertaken in the last five (5) years in undertaking the design in the interface with financial institutes and central clearing houses for transaction clearing and settlement process (with transaction volumes specified); Any commendation or reference letter / awards from the clients of which the project scope is similar to this Contract. An organization chart of the Company’s local technical teamNote:If the aforementioned project(s) delivered involved more than one organisation in the form of joint venture or prime contractor and sub-contractors relation, the information must be provided for each organisation.The Corporation may solicit the project reference(s) from previous clients to verify the genuinely of the materials submitted.Business Area Please elaborate the potential roles and responsibilities of your company and any third parties in the provision of a comprehensive online payment solution to the Corporation. Please indicate whether your company can provide the Service for Package A and/or Package B. Considering that the ticket size across ticket products, merchandise or online purchase platforms may vary, with the prices ranging from a few dollars to over thousands of dollars, please propose and indicate the pricing scheme & rates (either one-off and/or on-going fees) and charging principle for this service contract, taken into consideration of the variance of ticket size across ticket products or platforms. For example, you can propose i) a Fixed Rate for all card scheme/ card type/ service model; ii) Unit Rates for each card scheme (Visa/ Master/ UnionPay card) or card type (Normal/ Signature/ Platinum card), local/ overseas card. However, your proposed pricing scheme and rates quoted are only for the Corporation’s reference/ budget purpose and will not be treated as a binding offer to this tender.Please state if customized financial reporting / banking interface set up for the purpose of reconciliation of payment details could be provided? If there are limitations, please state them.Conflict of InterestIn the event that the applicant has or may have a conflict of interest which may affect its judgment in relation to the contract or its ability to properly discharge the works or services to be delivered (including dealings with third parties), then the applicant shall declare herein the nature of the conflict or potential conflict of interest:Supplier Code of PracticeApplicant is required to comply with the Corporation’s Supplier Code of Conduct.? This provides an ethical and behavioural framework for contractor doing business with the Corporation. Supplier Code of PracticeThis Supplier Code of Practice (the “Code”) provides an ethical and behavioural framework for the Corporation’s suppliers/ contractors/ consultants (herein collectively noted as Supplier) in Hong Kong and overseas. All Suppliers are required to comply with these guidelines when doing business with the Corporation. Suppliers should ensure communication with their workforce (including Executive Directors, officers,?employees, contractors and consultants) for their compliance with this Code.?In this regard, an extract of the key elements of MTR Corporation’s Staff Code of Conduct?is attached for your reference.?The Corporation reserves the right, upon reasonable notice, to conduct compliance audits?with Suppliers on the Code?to validate?the ethical and behavioural framework of its Suppliers. In addition, the Corporation reserves the right to request a certification from Supplier’s senior management that the workforce has read, understood and acknowledges compliance with the Code. Any violation of the Code shall be considered a material breach of the contract/order by the Supplier.1Ethical Standards The Supplier shall uphold ethical principles for its operation, including:Compliance with all applicable laws and regulationsConfidentialityOpen and fair competitionAnti-bribery and corruption2Human and Labour RightsThe Supplier shall support the principles of, the United Nations Universal Declaration of Human Rights, the International Labour Organization Declaration of Fundamental Principles and Rights at Work, the OECD Principles of Corporate Governance and the United Nations Global Compact, in the following areas:Child LabourForced LabourHealth and SafetyWages and Working HoursDiscriminationDisciplineFreedom of Association 3Supply Chain ManagementThe Supplier shall ensure full compliance with the Code by its own suppliers, subcontractors and other business partners.On behalf of the management and staff, I confirm full compliance with this Ethical Code of Conduct.(to be signed by the Chairman, CEO, Human Resources Director or a member of Senior Management)Signature:Date:Name / Title:Company:AndSignature:Date:Name / Title:Company:-End- ................
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