Alison DRUMMOND



ALISON DRUMMOND

Personal Information :

.

Address : 13, hameau de Melarchez Tel :00.33.1.64.20.99.24

77510 Doue, France 00.33.6.88.89.82.43

Email : alison.drummond2@tele2.fr

Date of birth : 02/11/68

Nationality : British

Mother Tongue :English

EDUCATION AND TRAINING

• The Mary Erskine School for Girls, Edinburgh, 1981-1986, 5 SCE Highers (English, French, Italian, History and Economics) and 3 ‘A’ levels (English , French and History).

• The University of Surrey, Guildford, 1987-1991, Masters in Management Studies, Economics and Languages for the Hotel, Catering, Tourism and Leisure Industries.

WORK EXPERIENCE

Since July 2005 Alison Drummond Translation Services

Freelance translator and interpreter

Language pairs: French (English, English(French

Areas of Specialization: The Hotel Industry, Tourism, Leisure and Sport, Events (Conventions and Seminars, Trade shows, Product launches), Gastronomy and Viticulture, Sales, Marketing, Communication, Economics, Management, Human Resources, the Call Centre Industry.

Media Translated: Web sites, sales documentation (brochures, pamphlets), sales conditions, press releases, press kits, advertisements, product sales fact sheets, contracts, invitations of tender, requests for proposal, company presentations, surveys, training schemes, film and documentary subtitles, curriculum vitae.

RECENT TRANSLATION PROJECTS

Agri-food Industry

• Coca Cola, Group Danone, Kellogg’s, Kraft, Masterfoods, Nestlé, Orangina-Scweppes, Pepsi, Unilever

Communication /Events

• Burston Marsteller, Comexpo, 444 Productions

Construction Industry

• Terreal

Cosmetics

• Yves Rocher

Electrical Goods

• Seb

Equestrian Sports

• CWD Saddle makers, the French National Stud, Haras de Mousseaux, the Lion d’Angers World Eventing Championships, the Société Hippique Française, the Ile de France Regional Equestrian Committee, Toubin & Clement

Fashion

• La Redoute

Film and Television Industry

• Pan European Productions, TV5 World

Furniture and Interior Design

• Ideal Antic

Hotel and Tourism Industry

• The Caen Memorial, Disneyland Resort Paris, Failte Ireland, Louvre Hotels

Naval Construction

• Acker Yards

Pharmaceutical Industry

• Sanofi-Aventis

Property Investment

• Valority

Supermarket Distribution

• Monoprix

Telecommunication

• Free

Since 1998 Commentator in French and English at international show jumping and breeding competitions in France.

CSIO La Baule; CSIV- La Baule, La Grande Semaine de L’Elevage, Fontainebleau, CSIO-Ponies, Fontainebleau ; CSI Paris, Salon du Cheval ; World Championships for Arabian Horses, Salon du Cheval, CSI-W Bercy, Paris ; CSI Caen and Deauville, CSI Vichy, the Selle Français Breeding Championships, St Lô.

Dec 1991- Disneyland Resort Paris

June 2005 (September 2004 - June 2005 maternity leave)

Translation work Training schemes, questionnaires, surveys, benchmarking and action plans,

carried out for internal procedures, pamphlets, sales documents, glossaries.

Disney

October 2003 - International Leisure Group Sales Force Manager (B to B and B to C) August 2004 at Disney’s Contact Centre dealing with travel agencies, tour operators, whole sellers, coach operators, work’s councils clubs and associations.

Responsible for the operational management, development, appraisal and motivation of a team of 60 salespeople and 6 supervisors, who handle 250 000 calls and 150 000 written requests (fax and e mail) per year, for the leisure group market.

In charge of developing and implementing specific sales actions in conjunction with the different country sales offices and the marketing department depending on the countries market trends.

Responsible for meeting and exceeding the set objectives in terms of yearly sales figures for room nights (300 000 room nights for the 7 on site hotels) as well as park tickets for the two theme parks (1 200 000 entries).

In charge of developing commercial relations with 6 off site hotels.

Responsible for following up on sales proposals and contracts.

July 1999 - French Individual and Travel Agency Sales Force Manager (B to B and B September 2003 to C) at Disney’s Contact Centre

Responsible for the operational management, development, appraisal and motivation of a team of 90 salespeople and 10 supervisors, who handle 1186 000 calls per year, for the individual market (independent individuals and travel agencies).

Project Manager for Improving Customer Satisfaction at Disneyland Resort Paris’ Contact Centre and translation into English of the related documents.

Dec 1991 - Different Management Positions held at Disney Village Entertainment June 1999 Centre

Reservations Manager

Food and Beverage Manager

TRAINING PROGRAMMES

Aug – Dec 1991 Management Trainee at Walt Disney World, Florida, USA.

April 1989 - Management Trainee at Mecca Leisure, London, Great Britain

April 1990 and Florida, USA.

LANGUAGES

French Bilingual

Italian Good working knowledge

SOFTWARE

Windows XP, Microsoft Office 2003 (Outlook, Word, Excel, PowerPoint, Publisher, Access) Adobe Reader, SDL Trados 2006, HP Photo Smart Premium.

HARDWARE

Pc Hewlett Packard Pavilion, Laptop Dell, Lexmark printer and scanner, Broadband Internet connection with modem.

HOBBIES

Riding, swimming, mountain bike riding, tennis, skiing, reading, films, travelling.

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