COMPANY REPRESENTATIVES CUSTOMER SERVICES ISSUES …
U.S. Government Rental Car Program Participants & Points of Contact Information Agreement Number 4
February 10, 2022
Contact the rental car company representatives for information on rental car locations participating under this Agreement.
COMPANY REPRESENTATIVES
CUSTOMER SERVICES ISSUES
TELEPHONE NUMBERS
(AC) Ace Rent-A-Car
Richard Wayne Customer Experience Manager
rwayne@
Tel: (877) 822-3872
(AL) Alamo Rent-A-Car Enterprise Holdings Inc.
A Strategic Account Development Representative can be contacted at the following email address:
FedGovSupport@
U.S. Government Car Rental Department Accident Claims:
1-866-829-7706
(ZI) Avis Rent-A-Car & (ZD) Budget Rent-A-Car
Primary: Rita Schols-Deen Regional Administrator Rita.scholsdeen@
Tel: (800) 331-1083
Secondary: Suzanne Tackett-York US Government Account Services Suzanne.TackettYork@
Defense Travel Management Office
1
defensetravel.dod.mil
Rental Car Program Participants & Points of Contact
February 10, 2022
COMPANY REPRESENTATIVES
(ZR) Dollar Rent-A-Car
CUSTOMER SERVICES ISSUES
TELEPHONE NUMBERS
Nadika Perera Government Program Administrator 8501 Williams Road Estero, FL 33928
Nadika.Perera@
US, Puerto Rico, and Canada: (800) 654-3131
International: (800) 654-3001 Fax: 918-669-2060
(ET) Enterprise Rent-A-Car Enterprise Holdings Inc.
(EC) Europcar
A Strategic Account Development Representative can be contacted at the following email address:
FedGovSupport@
U.S. Government Customer Service Team:
Tel: 1-866-677-4019
Fax: 1-800-314-1301
Email: companycare@
Tel: +49 (0) 40 520 18 7904
(FX) Fox Rent-A-Car
Caitlin Sawatzky, Coordinator of Sales and Marketing
csawatzky@
Jessica Nazarian, Special Response Team Specialist
jnazarian@
Tel: 323-593-7485 Fax: 310-388-0334
Defense Travel Management Office
2
defensetravel.dod.mil
Rental Car Program Participants & Points of Contact
February 10, 2022
COMPANY REPRESENTATIVES
(ZE) The Hertz Corporation
CUSTOMER SERVICES ISSUES
TELEPHONE NUMBERS
Nadika Perera Government Program Administrator 8501 Williams Road Estero, FL 33928
Nadika.Perera@
US, Puerto Rico, and Canada: (800) 654-3131
International: (800) 654-3001
Fax: 877-777-0738
(MW) Midway Rent a Car, Inc.
Tony Ruvalcaba jruvalcaba@
U.S. Government Car Rental Department Accident Claims:
Tel: 1-877-948-4249
(ZL) National Car Rental Enterprise Holdings Inc.
A Strategic Account Development Representative can be contacted at the following address:
FedGovSupport@
U.S. Government Car Rental Department Accident Claims:
Tel: 1-866-829-7706
(NC) Nextcar
Dennis Boucher dennis@
Tel: 877-877-1800
Defense Travel Management Office
3
defensetravel.dod.mil
Rental Car Program Participants & Points of Contact
February 10, 2022
COMPANY REPRESENTATIVES
(ZA) Payless Car Rental Systems, Inc. (Note: Managed by the Avis/Budget Group)
CUSTOMER SERVICES ISSUES
TELEPHONE NUMBERS
Primary: Rita Schols-Deen Regional Administrator Rita.scholsdeen@
Tel: (800) 729-5377
Secondary: Suzanne Tackett-York US Government Account Services Suzanne.TackettYork@
(RO) Routes Car Rental
Customer Service Manager customercare@routes.ca
(SX) Sixt Rent a Car, LLC.
Jared Farkas Sr. Key Account Manager
jared.farkas@
Nico Cavanah Inside Sales, Back office
Cavanah.Nico@
Tel: 888-471-8639 or 416 993-6826 Fax: 905-677-4111 routes.ca
Tel: 1-888-942-7498 Fax: 1-954-903-4605
Defense Travel Management Office
4
defensetravel.dod.mil
Rental Car Program Participants & Points of Contact
February 10, 2022
COMPANY REPRESENTATIVES
(ZT) Thrifty Rent-A-Car System, Inc.
CUSTOMER SERVICES ISSUES
TELEPHONE NUMBERS
Nadika Perera Government Program Administrator 8501 Williams Road Estero, FL 33928
Nadika.Perera@
US, Puerto Rico, and Canada: (800) 654-3131
International: (800) 654-3001 Fax: 918-669-2060
Defense Travel Management Office
5
defensetravel.dod.mil
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