Pre-Requisites - Charnwood Borough Council



Logging in from home, using VMware Horizon ClientPre-RequisitesMake sure your device is connected to the internet.If you are using your own device, make sure you have installed the VMware Horizon Client.If you are on Office 365 (approved homeworker) you don’t need to login into VDI to access Email, Word, Excel, etc. VDI is only required to access for back office systems such as iTrent, Agresso, Lagan, QL, Intranet, etc. O365 Logging In31432542545009525007112000Click on the VMware Horizon Icon, depending on the version you have installed it will look like one of the Icons to the left:left6223000Click on the name of the server you need to connect to:desktop..uk – old system (Windows 7)horizon..uk – new system Windows 10/ Office 365If you are unsure which server to choose, contact the ICS service desk on 01509 634777left28194000In the username field enter your username (e.g. joeb)In the passcode field enter your PIN (four-digit number) and the number from your fob or smartphone app.Please note some of the new tokens don’t require a four-digit PINleft28257500In the username field enter your username (e.g. joeb)In the password field enter you regular password that you use to log into your work computer.This is the same username and password for logging onto your device when you are working in the office 10572752419350066675-101600Select the desktop to connect to, for most staff this will be VDIProd or CBC, for staff in planning this may be VDIPlan.Logging off correctlyDesktop..ukClick on startClick on Log OffHorizon..ukClick on startClick on the user iconClick on Sign outDO NOT click disconnect to log off, this will leave you logged into the system and could prevent someone else from working.User Limit ExceededIf you are trying to log into horizon..uk and you get the message that the user limit has been exceeded, please login to desktop..uk, if your device will allow you to do this and access your email via . If you cannot sign into desktop..uk, please wait for 10-15 minutes before trying to login to horizon..uk again.Unable to Resolve HostnameThis means that your device is not connected to the internet, please check that your device is connected to your WIFI and reboot your router if needed.Access DeniedThis means that your fob/app has been locked out, please ring the ICS service desk on 01509 634777 and tell them that your are getting the message “Access Denied”. ................
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