Company Contact Information - Leading the Mortgage Field ...
[Pages:7]Mortgage Servicer & Property Preservation Contacts
Updated 3-4-2019
Following is a list of mortgage servicer and/or property preservation contacts designed for officials of any municipality to assist in identifying the loan servicer and the designated staff for issues pertaining to vacant and abandoned properties.
Please Note: In some cases, the banking entity identified by a municipal official regarding a particular property may be a trustee and not the mortgage loan servicer. In those instances, please utilize the second section below to contact the trustee to assist in identifying the loan servicer.
For additional information regarding the role of the trustee (and the loan servicer), please refer to the following webpage at
For questions regarding this list, or to update information, please contact community.initiatives@.
Company
Arvest Mortgage Division
Bank of America
Contact Information
Servicer: AMD-DefaultSupport-DG@ Property Preservation Company: Arvest.CustomerService@ Property Preservation Company: codecompliance@
Bayview Loan Servicing, LLC
BSI Financial Services Carrington Mortgage Services
Servicer: PPR@ Direct Contacts: Michael Lopata: MichaelLopata@ Default Preservation Specialist, 954-590-7161 1415 W. Cypress Creek Rd., Suite 200 ? Fort Lauderdale, FL, 33309 Tina Bado: TinaBado@ First Vice President Default Administration, Office: 306-921-6605 ? Fax: 305-260-1440 7300 Corporate Center Dr., Suite 404 ? Miami, FL 33126
Servicer: propres@
1-800-327-7861
Servicer: CodeEnforcement@
Colonial Savings
Servicer: preservation@
DHI Mortgage Company, Ltd.
Servicer: loanservicing@
10700 Pecan Park Blvd., Suite 450 ? Austin, TX 78750 Phone: 866-350-7746 ? Fax: 800-547-1844
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Company Name
Davenport Financial
Mortgage Servicer & Property Preservation Contacts
Contact Information
Servicer: preservation@ , 1-800-604-1876
Ditech Dovenmuehle Mortgage, Inc.
Direct Contact: Nicole Arretche: nicole.arretche@ 480-333-5277 x 35277
Servicer: propertypreservation@
Fay Servicing, LLC Fifth Third Bank
Servicer: Preservation@ Attn: Property Preservation 8001 Woodland Center Blvd., Suite 100 ? Tampa, FL 33614
Servicer: PropertyPreservation.Bancorp2@ Property Preservation Company: codecompliance@
First-Citizens Bank & Trust Company Servicer: lossmitigation@
First Interstate Bank First National Bank
Direct Contacts: Tamara Kraft: tamara.kraft@ Collections Manager, 307-235-4268
Launa Hackleman: launa.hackleman@ Loan Collector III, 307-235-4211
PO Box 40 ? Casper, WY 82602
Servicer: FNBMortgageAssistance@FNB-
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Company Name
Freedom Mortgage Guild Mortgage Company
Heartland Credit Union
Huntington Bank JP Morgan Chase Lakeview Loan Servicing
Mortgage Servicer & Property Preservation Contacts
Contact Information
Servicer: propertypreservation@ 907 Pleasant Valley Ave. ? Mt. Laurel, NJ 08054
Servicer: codecompliance@ Property Preservation Company: codecompliance@
Direct Contacts: Loss Mitigation: Sara Tebrugge, stebrugge@, 217-726-2101 x 215 Mortgage Servicing: Emily Cannon, ecannon@, 217-726-2101 x 259 2213 West White Oaks Dr. ? Springfield, IL 62704 Servicer: Preservation@
Servicer: cpc.violations@
Servicer: CodeViolations@
Loan Depot
Servicer: codecompliance@
McCue Mortgage Company M&T Bank
Servicer: preservation@
Property Preservation Company: codecompliance@
Servicer: P&Pescalation@
Direct Contact: Chip Nolan: anolan@ Property Preservation Escalation Manager 475 CrossPoint Pkwy. ? Getzville, NY 14068
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Company Name
Mr. Cooper
Mortgage Servicer & Property Preservation Contacts
Contact Information
Servicer: codeviolations@
Navy Federal Credit Union
Servicer: MtgCollections_Vendor_Management@
Direct Contact: Tia Tucci: Tia_Tucci@, 703-255-7525
New York Community Bank Ocwen Loan Servicing
Servicer: MortgageResearch@
Direct Contacts: Sarah Artino: Sarah.Artino@ Christopher Gray: Christopher.Gray@ Yudy Pimental: Yudy.Pimental@
Servicer: Property.Preservation@
FHAVAPPI@
Pingora Loan Servicing PNC
Peggy King: pking@ Servicer Oversight Quality Control Manager Toll Free: 877-239-3972 x 7338 ? Office: 308-633-3864
1755 Blake St., Suite 200 ? Denver, CO 80202
Servicer: PropertyPreservation@, Pre-Foreclosure Sale
REO@, Post-Foreclosure Sale
Provident Funding
Direct Contacts: Jessica Ball: JBall@, 1-800-696-8199 x 7782
Derek Adams: DAdams@, 1-800-696-8199 x 7758
RBS Citizens
Direct Contact: Lorrie L. Pond: lorrie.pond@ Foreclosure & Property Preservation Manager, Assistant Vice President 804-627-4383, 10561 Telegraph Rd., Glen Allen, VA 23059
Regions Bank
Direct Contact: Denise McLaurin: denise.mclaurin@ Legal Claims Administrator, Assistant Vice President 215 Forrest Street, Hattiesburg, MS 39401 ? Mail Code: MSHA10301J 601-554-2386 ? Fax 901-580-8688
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Mortgage Servicer & Property Preservation Contacts
Company Name
Residential RealEstate Review (RRR)
Contact Information
Servicer: proppresissues@ Code.violations@
Santander Bank (formerly Sovereign Bank)
SC Housing
Specialized Loan Servicing
Statebridge Company, Inc.
Direct Contacts: Shannon Lippert: slippert@santander.us, 610-378-6323, Operations Manager Colleen Curran: ccurran@santander.us, 610-378-6366, Operations Department 601 Penn St. ? Reading, PA 19601
Direct Contacts: Jean Kunz: jeana.kunz@ 300-C Outlet Pointe Blvd. ? Columbia, SC 29210 Property Preservation Company: Codecompliance@
Servicer: PropPres@ codev.samreo@, Post-Foreclosure Sale
8742 Lucent Blvd. ? Littleton, CO 80129
Servicer: sbpreservation@ 5680 Greenwood Plaza Blvd., Suite 100S ? Greenwood Village, CO 80111
Sun West Mortgage Company, Inc.
Servicer: pnp@
TruHome Solutions
Servicer: mortgageservicing@
Direct Contact: Doug Batin: dbattin@ SVP Mortgage Servcing, Office: 913-981-1709 Mobile: 214-733-3725 9601 Legler Rd., Lenexa, KS 66219
Umpqua Bank
Primary Contact: Rebecca Tweed: Property Preservation & Default Reporting Officer
Secondary Contact: Kyle Brown: AVP, Early Outreach & Reporting Supervisor
hldpropertypreservation@, 866-743-4931, Option 1
Attn: Property Preservation, PO Box 230727, Portland, OR 97281
5
Mortgage Servicer & Property Preservation Contacts
Company Name
U.S. Department of Housing and Urban Development (HUD)
Contact Information
Website for field service & assest manager contacts:
Truman Capital Advisors
Direct Contacts: Christine Seiler : cseiler@ Alex Lopez: alopez@
Wells Fargo Home Mortgage
Servicer: codeviolations@
Attention: Property Preservation F2303-04J 1 Home Campus, Des Moines, IA 50328 Toll-Free: 1-877-617-5274
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Company Name
Bank of New York Mellon
Mortgage Servicer & Property Preservation Contacts
TRUSTEES
Contact Information
Trustee: mbs.property.inquiries@
Christiana Trust -
Wilmington Savings Fund Society (WSFS)
Trustee: (website)
Deutsche Bank
Trustee: mbs.property-inquiry@
HSBC N.A.
Trustee: corporate.trust@us.
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