Supported browsers and client operating systems



Supported browsers and client operating systems

• Microsoft® Internet Explorer 6 with Service Pack 1 or later

• This browser is supported on Microsoft® Windows® 2000 Professional, Microsoft® Windows®

XP Professional, and Microsoft® Windows® 2003.

• HP supports Microsoft® JVM and SUN Java™ 1.4.2. Firefox 1.0.2. To download the supported

SUN JVM,refer to the HP website ().

• Firefox 1.0.4

• This browser is supported on Red Hat Enterprise Desktop 4 and Novell Linux Desktop 9.

• HP supports Microsoft® JVM and SUN Java™ 1.4.2. Firefox 1.0.2. To download the supported

SUN JVM,refer to the HP website ().

• Mozilla 1.7.3

• This browser is supported on Red Hat Enterprise Desktop 4 and Novell Linux Desktop 9.

• HP supports Microsoft® JVM and SUN Java™ 1.4.2. Firefox 1.0.2. To download the supported

SUN JVM,refer to the HP website ().

Certain browsers and operating system combinations might not work correctly, depending on their

implementations of the required browser technologies.

Firewall issues

iLO 2 communicates through several configurable TCP/IP ports. If these ports are blocked, the

administrator must configure the firewall to allow for communications on these ports. Refer to the Global

Settings option in the Administration tab to view or change port configurations.

Proxy server issues

If the Web browser software is configured to use a proxy server, it will not connect to the iLO 2 IP

address. To resolve this issue, configure the browser not to use the proxy server for the IP address of iLO

2. For example, in Internet Explorer, select Tools>Internet Options>Connections>LAN

Settings>Advanced, and then enter the iLO 2 IP address or DNS name in the Exceptions field.

Troubleshooting Remote Console problems

The following sections discuss troubleshooting Remote Console issues. In general:

? Pop-up blockers prevent Remote Console and Virtual Serial Port from starting.

? Pop-up blocking applications that are set to prevent the automatic opening of new windows prevent

Remote Console and Virtual Serial Port from running. Disable any pop-up blocking programs before

starting Remote Console or Virtual Serial Port.

Remote Console no longer opens on the existing browser session

With the addition of the Terminal Services Pass-Through function, the behavior of the Remote Console

applet is slightly different from previous versions of iLO 2 firmware. If a Remote Console session is

already open, and the Remote Console link is clicked again, the Remote Console session will not restart. It

may appear to the user as if the Remote Console session has frozen.

For example, if the following steps are executed:

1. From Client-1, login to iLO 2 and open a remote console session.

2. From Client-2, login to iLO 2 and try to open a Remote Console session. The message Remote

console is already opened by another session is displayed. This is expected because

only one Remote Console session is supported at a time.

3. Return to Client-1 and close the Remote Console session.

4. From Client-2, click the Remote Console link with the old Remote Console applet still open. The

remote console session will not refresh and the old message discussed in step 2 is still displayed.

Although this behavior is different than in previous versions of iLO firmware, this is expected behavior in

this version of the iLO firmware. To avoid problems of this nature, always close an open remote console session prior to trying to reopen it.

Inability to access ActiveX downloads

If your network does not allow ActiveX controls you can capture the DVC.DLL from a single system and

then distribute the file to client machines on the network.

1. Log into iLO 2.

2. Type in the browser address bar.

3. The file download dialog box displays. Click Open and save the DVC.DLL file to your local drive.

4. Copy the DVC.DLL file to the client system that does not allow ActiveX downloads.

5. From this client system, open a command prompt window. Navigate to the directory containing the

DVC.DLL file and enter regsvr32 dvc.dll.

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