Steps to remove the HP software



Steps to remove the HP software from a Non-HP computer (ONLY)

Note: If there are any steps in this document you feel are over your technical expertise please let me know.

Note: If you have an HP computer please do not run these steps. Let me know you have an HP system, and I will create steps designed for the HP system.

1. Open Control Panel

2. Click on uninstall a program

• HP Officejet 6500

Note: Uninstall any of the following that don't uninstall after running uninstall on HP Officejet 6500.

• HP Customer Participation Program

• HP Document Manager

• HP Imaging Device Functions

• HP Photosmart Essential

• HP Smart Web Printing

• HP Solution Center

• HP Update

3. Run %temp% in the search programs and files

4. Look for, and open the folder starting with 7z (Example: 7zS2356)

5. Right click, and chose copy or cut, and then close window

6. Right click in open area on your desktop, and chose paste. Now you should have that folder on your desktop.

7. Open folder Util

8. Open folder CCC

9. Run the L3uninstall.exe

10. When the uninstall has completed restart the computer

11. Run Disk Cleanup from the Systems tools folder. I would suggest selecting all the fields.

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Note: If you have more than one HP printer installed do not run steps 12 to 29.

12. Open My computer

13. Open Program files (x86)

14. Right click on HP, and delete

15. Click back arrow, and then open Program data

16. Right click on HP, and delete

17. Click the back arrow, and then open Users

18. Open your name or computer name folder (Example: Pcwizard)

19. Right below back arrow is Organize. Click and chose file and search options

20. Click on the view tab, and then Chose Show Hidden files, folders and drives from Hidden files and folders section. Click apply, and then ok

21. Click on app data, and then local

22. Right click on HP, and delete

23. Close all open windows

Note: Before making any changes to the registry make sure and make a backup copy.

Back up registry:

1. Type regedit in the search programs and files

2. Click file, and then export

3. Type file name, and chose save to location

4. Click save

24. Type regedit in the search programs and files

25. Open HKEY_LOCAL_MACHINE, and then SOFTWARE

26. Highlight Hewlett-Packard, and then right click to delete

27. Close the Software tree

28. Open HKEY_CURRENT_CONFIG - System - CurrentControlSet - Control - Print - Printers, and then highlight each printer instance to delete.

29. Close regedit, and restart the computer.

30. Type %temp% in the search programs and files

31. Highlight all the files in this folder, and then right click to delete. Chose skip for any file indicating it is in use.

32. Open My Computer, and then navigate to windows\temp, and then highlight all the files in this folder, and then right click to delete. Chose skip for any file indicating it is in use.

33. Empty your Recycle Bin

34. Restart computer

35. Download and install version 13 full feature software and driver from the following link.

36. Extract the zip file, and run the Setup.exe file in the folder OJ6500vE709_Full_13

37. Follow the on screen instructions to install your printer, and then test print, scan functionality.

38. If you want to update the software from version 13 to version 14 download the software from the following link.



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