Notice of Dispute—Microsoft Software, Devices, and ...
Notice of Dispute--Microsoft Software, Devices, and Services with Arbitration Agreements
Microsoft is committed to resolving disputes fairly and efficiently. If you are unsatisfied with the resolution a customer service representative offers for your problem, you may notify us of your dispute by mailing this form to Microsoft.
Please print legibly and complete this form. Send the completed form by U.S. mail to: Microsoft Corporation CELA Arbitration One Microsoft Way Redmond, WA 98052-6399
Keep a copy for your records.
A Microsoft representative will respond within 60 days of receiving this form. If the dispute is not resolved to your satisfaction, you may begin arbitration after 60 days by submitting a Demand for Arbitration to the American Arbitration Association. You can find a Demand for Arbitration form at go.fwlink/?linkid=245497.
Your name Your phone number Your e-mail address Your address:
Additional number during business hours Your fax number
Your gamertag (if your dispute is about Xbox)
Your Microsoft account (if you have one) (formerly called Windows Live ID)
Your serial number (for devices)
My dispute is about (check Microsoft software, device, or service):
Bing Ads Program
Cortana
Microsoft Health, HealthVault, or Device Health App Kinect Bundled with Xbox 360 E
Microsoft OneNote (Windows Store) or Kinect for Xbox One
Kinect for Windows
Microsoft Answer Desk Support Services
(continued on page two)
Microsoft Band
Microsoft Office 2013 or 2016
Microsoft Business Applications Services
Microsoft pubCenter
Microsoft Device Service & Repair
Microsoft Store
Microsoft Services Agreement services:
Minecraft or Mojang
Bing services
Lumia or Nokia Phones & Tablets
Microsoft account (formerly Windows Live ID) Surface
Microsoft Family Safety
Windows 8 or Windows 8.1
Microsoft Office 365
Windows 10
Microsoft OneDrive (formerly SkyDrive)
Windows 10 Mobile
MSN services
Windows Phone 8 or 8.1
, Office Online or Store or Sway
Windows Phone Store/Marketplace
(formerly Microsoft Hotmail)
Windows Store
Windows Live Mail
Xbox 360 E Console
Windows Live Writer
Xbox 360 Entertainment for All Plan
Windows Movie Maker
Xbox Live, Xbox Music, Xbox Music
Windows Photo Gallery
Pass, or Xbox Video
Other Microsoft Services (MSA) Agreement
Xbox or Windows Games published by
service:
Microsoft
___________________________________
Xbox One
(see for covered MSA services; list is at end)
Other software, device, or service with arbitration agreement: _________________________
Please briefly describe the nature of your dispute and attach any documents you want Microsoft to consider.
Please briefly describe the relief you want from Microsoft.
Signature
Date -2-
................
................
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