Microsoft Office Installation and Activation FAQ

Microsoft Office Installation and Activation FAQ

June 2013

This document is intended to help Resellers understand the redemption, installation and activation experience for the new Microsoft Office for Consumers, Students and Small Businesses. This document covers Full Package Products (FPP) and DOEM Office products (excluding Office 365 Small Business Premium).

Contents

What is a Microsoft account? ....................................................................................................................... 2 Is Internet access required for installation and activation of the new Office? ............................................ 2 How do I redeem and install the new Office on a PC? ................................................................................. 4 How long does it take to install Office? ........................................................................................................ 4 How do I redeem the new Office for my customer? .................................................................................... 4 My customer has the Office 2010 transition image on their new Windows PC. What happens if the customer selects the Microsoft Office tile/shortcut on his/her new Windows PC? .................................. 12 How do I know if the customer is signed in into a Microsoft account?...................................................... 13 Is there a multiple license deployment tool for FPP similar to Volume Licensing?.................................... 13 What's the maximum number of Office Home & Business 2013 licenses I can activate using the same Microsoft Account?..................................................................................................................................... 14 How do I install and activate Office Home & Business 2013 on behalf of the customer? ......................... 14 How does the customer reinstall Office? ................................................................................................... 19 Additional Microsoft Resources.................................................................................................................. 20

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What is a Microsoft account?

A Microsoft account is the combination of an email address and a password that a customer uses to sign in to Microsoft services like Skype, SkyDrive, Windows Phone, Xbox Live, Hotmail or .

If the end customer uses an email address and password to sign in to these or other Microsoft services, they already have a Microsoft account. But he or she can also sign up for a new account at any time. To create a new Microsoft Account, the customer can use any email address (such as Gmail, , Yahoo, etc.). A new email address does not need to be created for a Microsoft Account.

A Microsoft account is used to:

download, activate, install, and re-install the new Office software burn backup copies of Office install Office onto other PCs or Macs choose a new language for an installation access services such as SkyDrive cloud storage manage the subscription account, including renewals, cancellations, and billing information

Visit to learn more on Microsoft Account.

IMPORTANT: When activating Office, it is critical that the Microsoft Account be uniquely owned and accessible by the end customer. It will be the customer's key to re-install Office in the future and access Office online services. For subscription, end customers cannot use Office until they have redeemed Office with a Microsoft Account on setup, and are signed in. It is critical to guide end customers through the process to ensure redemption, installation and activation.

Is Internet access required for installation and activation of the new Office?

Office 365 Consumer subscriptions

Redemption, Installation & Activation Internet access is required for the redemption, the installation and the activation of Office 365 Home Premium and Office 365 University.

After the customer purchases their new Office subscription, they must:

visit setup enter their Office product key login with their Microsoft account (If they do not already have a Microsoft account, they can

create one)

Customers can later login to their Microsoft account at myaccount to manage their subscription, re-install their software, or install it on another computer or device. Once the new Office

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has been redeemed and activated, the end customer will not need to use their Product Key anymore as they will access their myaccount page with their Microsoft account to manage their product.

For Office 365 Home Premium and Office 365 University, internet connectivity is required once per month for uninterrupted service.

Office 2013 Suites

Redemption and Installation If Office Full Package Product (FPP) does not come with a media (DVD), internet access is required to install Office Home & Student 2013, Office Home & Business 2013, and Office Professional 2013. When a customer buys Office with no media in the packaging, the customer must visit setup, sign into their Microsoft account, and then download the software.

If Office comes with a media, internet access is not required to install Office Home & Student 2013, Office Home & Business 2013, and Office Professional 2013 because customers receive a DVD with their purchase, and can install directly from the DVD.

For DOEM licenses, if the PC has the Office transition image (Office 2010 preloaded), the customer needs to go to getoffice, enter the product key, create a Microsoft account and download the software. If the PC comes with the new Office image, the customer can click on the Microsoft Office tile and follow the instructions (Microsoft account recommended but not required).

Activation Internet activation is the preferred method for activating the product. If the customer is connected to the Internet, the product will automatically activate. If the user is not connected to the internet, they can activate by phone if the product has already been installed on the PC. To activate by phone, follow the prompts in the activation wizard. Alternatively, click File, click Office Account, and then follow the instructions.

For the first installation, or a reinstallation on the same PC, Office automatically activates if the customer is connected to the Internet (the Activation Wizard is not shown during installation). If the customer is not connected to the Internet during installation, the Activation Wizard will be shown and provide options to either activate online or by phone.

If significant hardware changes have occurred on the PC, or if Office is reinstalled or installed on a different PC, the Activation Wizard will appear after installation when an Office APP is started. Use the phone option in the Activation Wizard to contact the activation center.

For more information, visit .

IMPORTANT: Office 2013 full-packaged product (FPP) can only be installed on one PC at a time. Phone activation can only help activate Office if Office is being transferred from one PC to another. Office DOEM licenses are not transferable.

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Summary view of activation and

Redemption And

Installation

Activation

Office 365 Internet required

Internet required

Office 2013 Suites Internet required if Office FPP comes with no media; internet not required if the FPP Office product comes with a media.

Internet not required but recommended (alternative is activation by phone)

Office 2013 DOEM Internet requirement depends on the Office image on the PC: if transition image, download is required, if new Office image, no internet connection needed Internet not required but recommended (alternative is activation by phone)

How do I redeem and install the new Office on a PC?

Before you install the new Office, the customer will need to redeem it with the Office product he/she purchased. There are four simple steps to get started:

1. Go to setup (if customer has purchased DOEM, go to getoffice) 2. Enter the Office Product Key 3. Sign-in or create a Microsoft account, choose your country and language 4. Click on the install button on the My Account page to install Office

These same four steps are used for any customer who has purchased one of the following versions of Office (medialess only):

Office 365 Home Premium Office 365 University - additional step for verifying eligibility after signing in to the MSA Office Home & Student 2013, Office Home & Business 2013, or Office Professional 2013 Individual Office applications (for example Word, Excel, PowerPoint, Outlook)

If the customer uses a product with media (where available), he or she will need to insert the DVD into the DVD drive of the PC (or external DVD drive) and follow the prompts to install.

How long does it take to install Office?

Office installs more quickly than ever with Click-to-Run, a streaming technology that lets you begin to use Office applications before installation is complete. All consumer versions of the new Office use Clickto-Run. The actual download speed depends on the speed of your internet connection.

How do I redeem the new Office for my customer?

You need to follow the steps below for any medialess FPP version of the new Office that the customer bought (excluding Office 365 Small Business Premium):

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Step 1: Redeem the Office License

This first step can be done on any Windows 7 or later version of the PC, it does not have to be done on the customer's PC. To begin the redemption, visit setup. In the fields provided, enter the 25-character Office product key and click Get Started.

After entering the product key, you will be asked to create a new Microsoft account, or log in with an existing Microsoft account. The customer will need to enter their existing Microsoft Account if they already have one or create a new one.

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